BLACK SCREEN TV

Hello,
I’m a member of the Commercial (Premium) team, and I’m experiencing an issue with TeamViewer. When I connect using a permanent password, I get a black screen. However, it works normally when I use a temporary password.

I’m on a MacBook, and I’ve already configured all the necessary permissions to allow TeamViewer access. Could you please assist me in resolving this issue?

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Issue

TeamViewer 15

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Chisa_R

Hi @yabore,

Welcome to the TeamViewer Community 😀

We’d like to share an article that walks you through troubleshooting steps for when you encounter a black screen after starting a remote connection: Black screen after starting a connection

Please give the steps in the article a try and let us know if they help resolve the issue.
If the issue persists, please let us know the following:

Is your remote device connected to a server?
What are the operating systems of both your local and remote devices.
If your remote device is running Windows, did you try starting remote control using “Windows Authentication,” or were you attempting to use a "personal password" ?

Best,

Chisa

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