Session code expired

I'm trying to connect with TeamViewer. I have a free license and I do not use it regularly, only once every few months. This week, I've been trying to connect and it says "Session code expired" any time that I try to connect. I use TeamViewer to connect with support agents from a program and they have their commercial license, no one else receiving support has issues… What can I do???

Please, I need help! I've checked my antivirus configurations and TeamViewer is allowed, I've checked connection, etc..

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Chisa_R

Hi @FATCO,

Welcome to the TeamViewer Community 😊

Did you attempt to start a remote session using a session code?
If so, the code may have expired, as session codes are only valid for 24 hours. Please reach out to a support agent to request a new code.

To generate a new session code, the support agent can follow steps 1 through 6 in the image below. The session code will be available at step 5 and can then be shared with you.

You can find more information here: Provide attended remote support

Let me know how it goes!😀

Best,

Chisa