Grouping

aakanfe16

In the old TV, I can set up account for a user and add the user to a group but in this new version, I have been trying to add user to the group but can't, I will like get a guide on how I can do so,

SophE

Hi @aakanfe16,

Welcome to the TeamViewer Community, and thanks for reaching out! 😊

Since you mentioned that you’ve been trying to add users but are unable to do so, could you please let us know if you received any error message during the process? This will help us guide you more precisely.

In general, before you can assign users to user groups, you’ll need to set up roles first.

Here’s the step-by-step process:

Please click on each link for detailed instructions.

1. Set up user roles with the appropriate permissions.
2. Add the respective users to your company (if not done yet).
3. Create the user group and assign the users, as well as the prepared user role, to the group in the final step.

Once completed, your users will be successfully added to the user group!

Let me know if this works for you or if you have any further questions.

Kind regards,
Sophia