No remote control - only screen sharing

I intend to help my old father (93 years old) with his new Samsung S23.
He has installed Teamviewer QS on his mobile phone and I have had the Teamviewer program downloaded to my computer (MacBook Pro) for several years, and I have also had a free license for the same amount of time.
When I search for a possible update of the program, the system tells me that I already have the latest version installed. (TeamViewer 15.42.4).

When I have entered my father's Partner ID and he has approved me on his phone, I only get access to screen sharing. No remote control, so I can't do anything for him.
I can only see what he is doing on his phone. Where is the problem and how can I solve it? We would both be very grateful for an answer with a solution to the problem!

Many thanks
Anders

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AO6132

Problem solved!!

I discovered that I had not enabled accessibility under settings correctly.
Thanks again for your interest in helping me.

Have a nice day!

Anders

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Chisa_R

Hi @AO6132,

Thank you for the updates! I’m glad to hear the issue has been resolved😊.

Have a nice day!

Chisa

AO6132

Problem solved!!

I discovered that I had not enabled accessibility under settings correctly.
Thanks again for your interest in helping me.

Have a nice day!

Anders

AO6132

Hi Chisa,

Thank you very much for wanting to help me and for pointing this out to me.
I realized that my old MacBook Pro probably has an outdated operating system (Mojave) so I tried using a PC (an HP with Windows 10) that I was able to use two or three years ago to support my dad remotely via Teamviewer.

After updating the Teamviewer app on the computer, I tried connecting and controlling my own Samsung S23 from the PC, but unfortunately I encountered the same problem this time...
I can't activate remote control. Only screen sharing.
I wonder what I'm doing wrong...

I feel like I'm doing the right thing in connecting the devices.
(It's really no rocket sience but still it fails…)

Could it be a matter of some setting on the phone that needs to be made that I am not aware of?

Any new clues..?

Thanks again!

Chisa_R

Hi @AO6132,

Welcome to the TeamViewer Community!
Could you please let us know the operating system and version running on your MacBook Pro? This will help us check compatibility.

In the meantime, if you have another device that is supported by TeamViewer, we recommend installing the TeamViewer full client there to test whether you can use the remote‑control function to connect to your father’s Samsung S23.

You can find the list of supported operating systems in our Knowledge Base article.

We look forward to hearing from you soon.😀

Best,

Chisa