Locked out from my account with paid license because confirmation email is not arriving.

Temporary_acc

Greetings. I can`t login into my TW account because my every attempt ends up with sending the confirmation e-mail about trusted device, witch never arrived. Spam folder is empty. I tried this https://www.teamviewer.com/en/trusted-device/ - no result. The last successful email from SignIn-noreply@teamviewer.com was received 13 Mar 2025. And there is no way to contact support or issue a ticket without this e-email.

I am user of paid license for many years, and have an active subscription at this moment.

Please contact me with support.

JoshP

Hello @Temporary_acc

Welcome to the TeamViewer Community. Sorry to hear you are having trouble.

We would recommend ensuring that you have added the TeamViewer domain to your list of safe senders - it is possible that your email service flagged a previous email as malicious and, therefore, is preventing further emails from our domain from arriving in your inbox.

If the issue persists, as a licensed user, we recommend contacting our support team directly using the local phone numbers listed on this page. They would be able to investigate further over the call as to why you may not be receiving any new emails.

I hope this helps!