Hello TeamViewer Community, Since updating to the latest TeamViewer version, I am experiencing a major issue with the search function in the "Devices" tab. When I search for a specific string (e.g., "BVG"), the search results correctly display the Device Groups that contain this name. However, the groups appear empty in the search results list. The actual Devices (clients) inside these groups are not being shown, even though they definitely contain the search string in their names (e.g., "BVG - PC0001"). Behavior: * Enter search term (e.g., "BVG"). * Groups named "BVG..." appear in the list. * Expanding the groups shows no devices underneath them. * The devices exist and are online; they just don't appear in the search results anymore. Previous Behavior: In previous versions, this worked perfectly. The search would list both the matching groups and the matching devices within those groups. Screenshot: I have attached a screenshot showing the search result where the groups appear but list no content. It affects both "new" and "old" devices. PC and TeamViewer were restarted and I also logged of and on in the app.

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Search function finds Groups but NOT Devices within them since latest update

Hello TeamViewer Community,

Since updating to the latest TeamViewer version, I am experiencing a major issue with the search function in the "Devices" tab.

When I search for a specific string (e.g., "BVG"), the search results correctly display the Device Groups that contain this name. However, the groups appear empty in the search results list. The actual Devices (clients) inside these groups are not being shown, even though they definitely contain the search string in their names (e.g., "BVG - PC0001").

Behavior:

Enter search term (e.g., "BVG").
Groups named "BVG..." appear in the list.
Expanding the groups shows no devices underneath them.
The devices exist and are online; they just don't appear in the search results anymore.

Previous Behavior: In previous versions, this worked perfectly. The search would list both the matching groups and the matching devices within those groups.

Screenshot: I have attached a screenshot showing the search result where the groups appear but list no content.

It affects both "new" and "old" devices. PC and TeamViewer were restarted and I also logged of and on in the app.

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bug

Issue

TeamViewer 15

Accepted answers

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Mmtop33

It worked after I updated to the latest version yesterday. This morning, it is no longer working.

mwgbr

Hi,

the issue seems to be fixed in the latest build 15.75.2. Can you confirm this?

Chisa_R

Hi @mwgbr,

We understand that even small extra clicks can become frustrating when repeated frequently, so we truly appreciate you bringing this to our attention. We're happy to investigate this further.

To help us better understand the issue, could you please confirm the following:

Web Client Behavior
Does the same behavior occur when using the TeamViewer web client? You can check from here: https://web.teamviewer.com/
Update Method
How did you update TeamViewer to the latest version? Was it done manually or via mass deployment?
Previous Version Reference
Could you please let us know which previous version of TeamViewer did not exhibit this issue? Specifically, which version allowed you to expand devices within the searched device group?

We appreciate your continued cooperation as we work to resolve this.😊

Best,
Chisa

Mmtop33

I have the same problem. This is incredibly frustrating. It's almost been a week and still no fix. This must be driving everyone mad. There are so many regressions in this new interface. I have to perform more clicks to perform the same basic tasks compared to the old version, and the animations just slow things down. I really miss the old versions.

mwgbr

Hello Chisa,

opening the group or using the advanced search instead of basic search does show all clients within a group. But that's just a workaround and very tedious if you use the search function very often.

The basic search worked for years in the same way, so that seems to be a regression.

Chisa_R

Hi @mwgbr,
Thank you for the updates!
After searching for the device group name, please select the device group and click “Open” in the upper-left corner.
This option is also available in the pop‑up panel that appears on the right-hand side when you click the device group name. Please refer to the image below for visual guidance:

Let us know if this works for you! 😊

Best, Chisa

mwgbr

Hello Chisa,

thank you for your answer.

At the moment my TeamViewer version is 15.74.3 which should be the latest stable. The issue startet in the insider version before.

The groups are already expanded. When I click the arrow, they are collapsed. As you can see, the issue does not occur with last connections.

Chisa_R

Hi @mwgbr ,

Thank you for bringing this issue to our attention. We appreciate you letting us know that both your devices and TeamViewer have been restarted.

One more thing we’d like to confirm is the version of your TeamViewer client. If it is not updated to the latest version, please follow the instructions in this Knowledge Base article.

After that, could you let us know what happens when you click the areas indicated in sections 1, 2, and 3? Do any of them successfully expand to show the devices in the groups?

We look forward to hearing back from you with the additional information about your TeamViewer version and the behavior you observe after clicking the three sections.

Best,
Chisa