Hi everyone,
I’m facing an issue activating my TeamViewer subscription and would appreciate some guidance.
I have two invoices:
- One invoice was generated automatically (auto-renewal) for business
- Another subscription was purchased manually through the website. (remote access)
Now, when I try to activate the newly purchased license using the same email ID, the system shows an error saying that the license cannot be activated.
It has been almost two months, and I’m still unable to use the service. I have also contacted support and requested clarification/refund regarding the duplicate invoice, but the issue remains unresolved.
Has anyone faced a similar situation where:
- Two subscriptions exist under the same account?
- Activation is blocked due to duplicate billing?
- A license cannot be activated because of an existing contract?
Could someone please guide me on how to:
- Cancel or merge duplicate subscriptions?
- Successfully activate the valid purchased license by activating it through another mail ID?
- Escalate this issue properly?
error message
[{"license":{"k":"b3401e1b-6f15-4a22-aa88-7f380fab06cf","t":"5","d":null},"reason":"cannotactivateoncompany"}]
Thank you in advance.
