Twp-factor authentication problem,help..

Wolf96

I'm wondering how to turn off or restart the two-factor authentication settings, because I had a code on my old phone, and now I don't have it anymore. I don't have an option to remove it and turn it back on. Can help or support remove it?

This is a different profile, because I created this one because I can't access the other one, so I'm wondering if there's any way support can regulate it, or if there's someone in charge of that.

Ying_Q

Hello @Wolf96,

Thank you for sharing your case with the Community.

We understand how frustrating it can be to lose access to your authentication code. If you’re no longer able to access your old phone, the only available option at this time is to delete the current TeamViewer account. Please note that this will permanently remove the account along with all associated settings and records. Afterwards, you’ll be able to create a brand-new TeamViewer account from scratch.

If you’re comfortable proceeding with account deletion, please send your request to privacy@teamviewer.com, and our responsible team will take care of it for you. Once the process is complete, you can set up a new account and regain access.

If you need additional guidance about account deletion and creation, we are here to assist and answer your questions.

Best,

Ying_Q