Hi,
I am trying to help someone reset their password on their account but the email does not arrive (we checked spam), can you please assist me in fixing the issue?
Thanks.
Hello @Zach Stoebling,
Thank you for visiting our Community.
Sorry to hear you're having trouble receiving the password reset email.
To help us investigate further, could you please send us the email address associated with the account in a private message? Since email addresses are considered sensitive information, we don't recommend sharing them publicly. Once we receive it, we'll be happy to look into the account and see what's preventing the reset email from being delivered.
Thank you, and we'll do our best to help!
Best,
Valeria
Thank you for the update. We're glad to hear the issue was ultimately resolved through TeamViewer phone support and that everything got sorted out.
We appreciate you taking the time to come back and share the outcome.
Thank you for being part of the TeamViewer Community.
All the best,
Hi Valeria,
The person ended up getting it sorted out through TeamViewer phone support, which originally they were having problems with. But thanks for getting back to me.!
Be part of the conversations shaping TeamViewer.
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
