Reset Teamviewer ID's linked to Business Account

Question

I have submitted the form to reset the TeamViewer ID's linked to an expired business account. However, I am still receiving an error message when I initiate a remote session that the ID is still linked to an expired license.

Is there a TeamViewer support email or phone number I can contact?

Gary Kemkemian · Answer

Hi Valeria, thank you for the quick response. I have sent you a Private Message with the requested information.

Valeria DP · Answer

Hello @Gary Kemkemian,

Thank you for reaching out in our Community.

For security and privacy reasons, could you please send us the affected TeamViewer ID(s) via Private Message? TeamViewer IDs are considered sensitive information and should not be posted publicly.

Once we receive the ID(s), we'll be happy to take a closer look at the status of the reset request and investigate why you're still receiving the message that the ID is still linked to an expire license.

Looking forward to your private message.

Best,

Valeria