Cancel my subscription

Ying_Q

Hi @Fatix,

Thank you for contacting us and we are sorry to hear that your are leaving us!

Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

Thank you for your kind understanding!

Best,

Ying_Q

francmar2801

already try over the website to create a ticket but it redict me to another site. Could someone just contact me to cancel the subscription? what a Scam to make it so complicated.....

Schaffer

Hi all,

I purchased a remote access license yesterday, received a payment confirmation e-mail, but a couple hours later, the money was returned to my card.

I didn't receive any email explaining what happened. I try to contact Sales, but they don't answer me.

I think the sales team in my country (brazil) is not capable of solving.

Does anyone know if I can purchase my license through North America or Europe?

LeoDeVelez

Please help finally cancel my subscription. I've been cancelling it for more than two years already and I still receive big amount of billing even though I cancelled it already and stopped using TeamViewer for more than two years already.

Please help in cancelling. There is no way to cancel it online. Why is that?

Akiho

Hi @LeoDeVelez,

Thank you for reaching out to the Community✨

I'm sorry to hear that you had such a negative experience.

In order to assist you further, could you send me your email address or license information via Private Message, please?

Also, it would be really great if we could confirm your ticket ID for the previous cancellation request.

We are sorry about the inconvenience caused.

Hope to hear from you🍀

Best regards,

Akiho

SynergyControl

I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!

KenAdms

I would like to have my [removed per Community Guidelines] returned to me asap! I didn't want this addition. I didn't know anything about it. I just looked at my email saying ,"Thank you for your payment.". A payment that I wasn't aware of. REFUND MY MONEY!

Patricia Ward

Akiho

Hi @KenAdms,

Thank you for reaching out to the Community✨

Regarding licensing, invoicing, or cancellation issues, we are unable to assist with these in the Community.

Therefore, could you contact our customer support team directly to get further assistance, please?

📩 Submit a support ticket

*In order to generate a support ticket, please make sure to sign in with your licensed TeamViewer account.

Alternatively, if you have any difficulties submitting a support ticket, please send me your email address or license information via Private Message. So that I may forward the case to the dedicated team.

Thank you in advance for your understanding and patience.

Best regards,

Akiho

JeanK

Hello @Schaffer,

Thank you for posting here!

I am sure our Brazilian sales team can help you here.

You can call them at 0800 023 0190 or 0800 591 1337 from Monday to Friday, 09:00 - 18:00

I hope this could help! 🌻

All the best,

JeanK

Dave_BKB

Seems like a long winded way to cancel the subscription, is there a faster way yet?

cheers

Ying_Q

Hi @Dave_BKB,

Thank you for contacting us on TeamViewer Community!

As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!

Thank you for your cooperation and understanding!

Warm regards,

Ying_Q

jim2

That answer lacked a phone number, it lacked what to do when you submit a ticket...

it only told you what not to do...

Lame!

Vaulten

Hi,

I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.

Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.

This is not very professional of a company like team viewer.

Any help with regards to this is appreciated.

Thanks & Regards,

Uttam

mpittman

I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??

Irwinchohan

I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.

customer_123

how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.

eavesphoto

How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

Can anyone help Me?

Thank you

JenW

Hello @eavesphoto ,

Thank you for your post !

In order to cancel or terminate your subscription, please open a support ticket via the link below:

👉️ Open your ticket

To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

All the best,

Jennifer

BrusselCity

Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

Why make it hard as it can?

I. WANT. TO. CANCEL. MY. SUBSCRIPTION!

brianwfreeman

I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

brianwfreeman

TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

Ying_Q

Hello @BrusselCity and @brianwfreeman,

We are sorry for the negative experience with TeamViewer!

Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

Hope the information would be helpful!

Best,

Ying_Q

eddieebinger

nisar_arif

CancelMePlease

How do I actually cancel my subscription when there is no way to submit a ticket?

Ying_Q

Hi @CancelMePlease,

We are sorry to hear you want to cancel the license.

Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

Best,

Ying_Q

cancelmethanks

Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

KennyKwan

To whom /sir,

I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

please reply me through my email address. Thanks.

Mr. Kwan

Ying_Q

Hi @KennyKwan,

Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

The email address from the original post for information security and privacy purposes.

We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

The dedicated support agent will attend to your query as soon as possible.

Wish you a wonderful day!

Best,

Ying_Q