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Cancel my subscription

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Answers

  • Ying_Q
    Ying_Q Posts: 1,708 Moderator
    edited December 2021

    Hi @Fatix,

    Thank you for contacting us and we are sorry to hear that your are leaving us!

    Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

    TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

    Thank you for your kind understanding!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • francmar2801
    francmar2801 Posts: 2 ✭✭

    already try over the website to create a ticket but it redict me to another site. Could someone just contact me to cancel the subscription? what a Scam to make it so complicated.....

  • Schaffer
    Schaffer Posts: 3 ✭✭

    Hi all,

    I purchased a remote access license yesterday, received a payment confirmation e-mail, but a couple hours later, the money was returned to my card.

    I didn't receive any email explaining what happened. I try to contact Sales, but they don't answer me.

    I think the sales team in my country (brazil) is not capable of solving.

    Does anyone know if I can purchase my license through North America or Europe?

  • LeoDeVelez
    LeoDeVelez Posts: 1 Newbie

    Please help finally cancel my subscription. I've been cancelling it for more than two years already and I still receive big amount of billing even though I cancelled it already and stopped using TeamViewer for more than two years already.

    Please help in cancelling. There is no way to cancel it online. Why is that?

  • Akiho
    Akiho Posts: 634 Moderator

    Hi @LeoDeVelez,

    Thank you for reaching out to the Community✨

    I'm sorry to hear that you had such a negative experience.

    In order to assist you further, could you send me your email address or license information via Private Message, please?

    Also, it would be really great if we could confirm your ticket ID for the previous cancellation request.


    We are sorry about the inconvenience caused.

    Hope to hear from you🍀

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • SynergyControl
    SynergyControl Posts: 1 Newbie

    I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!

  • KenAdms
    KenAdms Posts: 0
    edited January 31

    I would like to have my [removed per Community Guidelines] returned to me asap! I didn't want this addition. I didn't know anything about it. I just looked at my email saying ,"Thank you for your payment.". A payment that I wasn't aware of. REFUND MY MONEY!


    Patricia Ward

  • Akiho
    Akiho Posts: 634 Moderator

    Hi @KenAdms,

    Thank you for reaching out to the Community✨

    Regarding licensing, invoicing, or cancellation issues, we are unable to assist with these in the Community.

    Therefore, could you contact our customer support team directly to get further assistance, please?

    📩 Submit a support ticket

    *In order to generate a support ticket, please make sure to sign in with your licensed TeamViewer account.


    Alternatively, if you have any difficulties submitting a support ticket, please send me your email address or license information via Private Message. So that I may forward the case to the dedicated team.

    Thank you in advance for your understanding and patience.

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @Schaffer,

    Thank you for posting here!

    I am sure our Brazilian sales team can help you here.

    You can call them at 0800 023 0190 or 0800 591 1337 from Monday to Friday, 09:00 - 18:00

    I hope this could help! 🌻

    All the best,

    JeanK

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Dave_BKB
    Dave_BKB Posts: 2

    Seems like a long winded way to cancel the subscription, is there a faster way yet?

    cheers

  • Ying_Q
    Ying_Q Posts: 1,708 Moderator

    Hi @Dave_BKB,

    Thank you for contacting us on TeamViewer Community!

    As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!

    Thank you for your cooperation and understanding!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • jim2
    jim2 Posts: 1

    That answer lacked a phone number, it lacked what to do when you submit a ticket...


    it only told you what not to do...


    Lame!

  • Vaulten
    Vaulten Posts: 1

    Hi,

    I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.

    Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.

    This is not very professional of a company like team viewer.

    Any help with regards to this is appreciated.

    Thanks & Regards,

    Uttam

  • mpittman
    mpittman Posts: 0

    I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??

  • Irwinchohan
    Irwinchohan Posts: 1

    I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.

  • how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.

  • eavesphoto
    eavesphoto Posts: 1

    How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

    Can anyone help Me?

    Thank you

  • JenW
    JenW Posts: 52 Moderator

    Hello @eavesphoto ,

    Thank you for your post !

    In order to cancel or terminate your subscription, please open a support ticket via the link below:

    👉️ Open your ticket

    To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

    All the best,

    Jennifer

    French Community Moderator

  • BrusselCity
    BrusselCity Posts: 4 ✭✭

    Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

    Why make it hard as it can?


    I. WANT. TO. CANCEL. MY. SUBSCRIPTION!

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭

    I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

    I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭
    edited April 18

    TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

  • Ying_Q
    Ying_Q Posts: 1,708 Moderator
    edited April 18

    Hello @BrusselCity and @brianwfreeman,

    We are sorry for the negative experience with TeamViewer!

    Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

    Hope the information would be helpful!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员

  • nisar_arif
    nisar_arif Posts: 0


  • How do I actually cancel my subscription when there is no way to submit a ticket?

  • Ying_Q
    Ying_Q Posts: 1,708 Moderator

    Hi @CancelMePlease,

    We are sorry to hear you want to cancel the license.

    Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • cancelmethanks
    cancelmethanks Posts: 1 Newbie
    edited May 9

    Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

  • KennyKwan
    KennyKwan Posts: 1
    edited May 23

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 1,708 Moderator

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员