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Cancel my subscription

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Answers

  • Dave_BKB
    Dave_BKB Posts: 2

    Seems like a long winded way to cancel the subscription, is there a faster way yet?

    cheers

  • Ying_Q
    Ying_Q Posts: 2,028 Moderator

    Hi @Dave_BKB,

    Thank you for contacting us on TeamViewer Community!

    As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!

    Thank you for your cooperation and understanding!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • jim2
    jim2 Posts: 1

    That answer lacked a phone number, it lacked what to do when you submit a ticket...


    it only told you what not to do...


    Lame!

  • Vaulten
    Vaulten Posts: 1

    Hi,

    I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.

    Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.

    This is not very professional of a company like team viewer.

    Any help with regards to this is appreciated.

    Thanks & Regards,

    Uttam

  • I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??

  • AutelPeru
    AutelPeru Posts: 1

    Such a scam company. Same happened to me. It impossible to cancel their service and they want you to keep paying. No one answers the phone and you get no real responde of customer support. Stay away as far as possible of this company. Complete scam!

  • Irwinchohan
    Irwinchohan Posts: 1

    I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.

  • You are a fraud. You making it impossible to cancel subscription online. You should be banned. I tried for a full day to submit a cancellation ticket but failed. One more charge on my account I will sue you guys. Cancel my subscription ASAP/

  • Akiho
    Akiho Posts: 806 Moderator

    Hi @ryarlagadda,

    Thank you for reaching out to the Community.

    And we are sorry that you are experiencing difficulties in generating a support ticket.

    I share the link where you may submit a ticket right away. Could you try the link below to contact our dedicated team, please?

    📩 Submit a support ticket 

    *Please sign in with your licensed TeamViewer account when attempting to access the link.


    We are unable to assist in licensing, invoicing, or cancellation issues in the Community.

    However, we may support you to submit a support ticket.

    Thus, please let us know if you need further assistance to generate a support ticket.

    Hope this would be helpful.

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.

  • Cariappa
    Cariappa Posts: 4 ✭✭

    Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.

  • How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

    Can anyone help Me?

    Thank you

  • kevin234kevin999
    kevin234kevin999 Posts: 0
    edited April 2022


    I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]

  • Natascha
    Natascha Posts: 1,553 Senior Moderator

    Hi @kevin234kevin999

    Thanks for your post and welcome to the TeamViewer Community 😊

    Can you please open a ticket in order to cancel your license?

    👉 Open your Ticket

    Please let me know if there are any further questions.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JenW
    JenW Posts: 310 Moderator

    Hello @eavesphoto ,

    Thank you for your post !

    In order to cancel or terminate your subscription, please open a support ticket via the link below:

    👉️ Open your ticket

    To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

    All the best,

    Jennifer

    French Community Moderator

  • BrusselCity
    BrusselCity Posts: 4 ✭✭

    Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

    Why make it hard as it can?


    I. WANT. TO. CANCEL. MY. SUBSCRIPTION!

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭

    I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

    I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭
    edited April 2022

    TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

  • Ying_Q
    Ying_Q Posts: 2,028 Moderator
    edited April 2022

    Hello @BrusselCity and @brianwfreeman,

    We are sorry for the negative experience with TeamViewer!

    Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

    Hope the information would be helpful!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • How do I actually cancel my subscription when there is no way to submit a ticket?

  • Ying_Q
    Ying_Q Posts: 2,028 Moderator

    Hi @CancelMePlease,

    We are sorry to hear you want to cancel the license.

    Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • cancelmethanks
    cancelmethanks Posts: 1 Newbie
    edited May 2022

    Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

  • KennyKwan
    KennyKwan Posts: 1
    edited May 2022

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 2,028 Moderator

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Cshsb2016
    Cshsb2016 Posts: 1

    i want to cancel my purchase too.

    i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

    i want to request of refund but i dont know where to apply.. please advise me thank yo u

  • jackborbon
    jackborbon Posts: 2 Newbie

    how to cancel

  • jackborbon
    jackborbon Posts: 2 Newbie

    does not do what i want

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 2022

    I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 2022

    I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.


    PLS CANCEL. MY DECISION IS FINAL