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Cancel my subscription

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Answers

  • KennyKwan
    KennyKwan Posts: 1
    edited May 23

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 1,757 Moderator

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Cshsb2016
    Cshsb2016 Posts: 1 Newbie

    i want to cancel my purchase too.

    i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

    i want to request of refund but i dont know where to apply.. please advise me thank yo u

  • jackborbon
    jackborbon Posts: 2 Newbie

    how to cancel

  • jackborbon
    jackborbon Posts: 2 Newbie

    does not do what i want

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 30

    I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 30

    I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.


    PLS CANCEL. MY DECISION IS FINAL

  • Ying_Q
    Ying_Q Posts: 1,757 Moderator

    Hello @Cshsb2016, @jackborbon and @Ridzpit,

    Welcome to TeamViewer Community and we are so sorry to hear you would want to cancel TeamViewer subscription.

    You raise the support ticket for cancellation, the dedicated support team will attend to your request accordingly.

    On the other hand, if you need help on raising the ticket, kindly share the related license information via Private Message please? We would help to forward the cancellation request.

    Hope it would help for the case.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • LSKL
    LSKL Posts: 1 Newbie
    edited July 21

    I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice

    I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract

    They told me they have no records of anyone calling and changing of subscription is not allowed.

    Gave me all their terms and rules

    I asked to speak to someone to explain but I only got standard answers from support.

    Has anyone faced the same issues as me?

    I have asked them to cancel the auto renewal.

  • annettewyllie
    annettewyllie Posts: 1 Newbie

    I want to cancel Team viewer also. I cannot activate it I have paid for 2 years and third payment is due. I cannot get a reply and I cannot cancel because I cannot produce a ticket because I never received the activation email.

    I have emailed so many times and I have been totally ignored What can I do?

    Annette