Didnt receive confirmation email. now its double purchased

juliascox
juliascox Posts: 2
in General questions

Hi,

i bought a license last wednesday.

didnt receive a confirmation email with activation link.

called support and they said it was a problem with payment and they will make a new one.

after the new purchase via phone i got the link email.

but then the next day i got another confirmation.

now ill be billed twice.

please fix this for me.

 

Julian Cox

AccID 20241746

 

 

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @juliascox

    Thank you for your message. ?

    In this case, you can open a ticket and ask for the cancellation of one of the licenses.

    You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?

    I hope this could help. ?

    Best,

    Jean

    Community Manager

  • juliascox
    juliascox Posts: 2

    @JeanK 

    my account isnt linked to the license.

    i only can enter the community.

    i need assistance to cancel the second subscription.

    please fix this for me before finance is on my neck.

     

    Julian

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