Any email recieved when trying to recover a password

Checkpoints

Any email recieved when trying to recover a password using this instructions:
https://community.teamviewer.com/t5/Knowledge-Base/What-should-I-do-if-I-forget-my-account-password/ta-p/4446

Any solutions without deleting account?

JoshP

Hello @Checkpoints 

Thanks for your post.

We have verified no issues on our end sending any password reset emails; could you please attempt to request a password reset once more? 

You may need to add the TeamViewer domain to your list of safe senders, should the issue persist.

Checkpoints

Just now i do two another attempts.
Firewall is turned off, and still any emails from Teamviewer in any folder (including "SPAM"-folder)