can't control remotely my android
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Hi @ladytf
Thanks for getting back to me.
In case you have a TeamViewer license, I recommend contacting TeamViewer's technical support and sending in the logfiles both from your Android device and your computer for a deeper analysis.
In case, you are a free user and can´t send in a ticket to the support, my recommendation is to make a fresh install of both apps and try again to connect. Maybe we also find another community user, who had the same issue and found a solution.
I am keeping my fingers crossed that you will find a solution quickly!
Esther
Former Community Manager
Hi again @ladytf
Is your TeamViewer on your mobile and your computer running with the latest release?
Did you already restart both apps?
Best, Esther
Former Community Manager
hi @Esther
the phone is mine, i give premission...
Exist a permission hidden somewhere?
i have my phone and computer in portuguese but i can send pictures if i think that helps
HI @ladytf
It sounds like you will need to ask the owner of that phone to accept the TeamViewer connection. As the notification states: Your partner (the one holding the phone) rejected your connection request.
There should be a prompt on the screen and s/he should accept the request to allow you access to the phone.
Best,
Esther
Former Community Manager
I had this issue on quicksupport. I fixed it by going to Setttings>Apps>QuickSupport and turning "Appear on top" to "On"