can't control remotely my android

ladytf
ladytf Posts: 6
in Mobile

Hello,

I'm sorry, i'm terrible in my english but i will try...

I can't acess my phone remotly. i already try with qs app and the host app.
I press the option allow on my phone and in computer keep saying "tyour partner rejected your connection request"

what i can do?

i have a ulefone power 3s

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    HI @ladytf 

    It sounds like you will need to ask the owner of that phone to accept the TeamViewer connection. As the notification states: Your partner (the one holding the phone) rejected your connection request.

    There should be a prompt on the screen and s/he should accept the request to allow you access to the phone.

    Best,

    Esther

    Former Community Manager

  • ladytf
    ladytf Posts: 6

    hi @Esther 

    the phone is mine, i give premission...

    Exist a permission hidden somewhere?

    i have my phone and computer in portuguese but i can send pictures if i think that helps

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi again @ladytf 

    Is your TeamViewer on your mobile and your computer running with the latest release?

    Did you already restart both apps?

    Best, Esther

    Former Community Manager

  • ladytf
    ladytf Posts: 6

    yess i have

    a few weeks ago i had do the control remote, this week i try and cann't do...

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    OK - if you are on the latest release and already restarted the service, there is not much you can do.

    As the last question: How much time passes between you send the prompt to the mobile and you click the Accept  Button?

    Best,

    Esther

    Former Community Manager

  • ladytf
    ladytf Posts: 6

    almost immediately. i have my phone next to me

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @ladytf 

    Thanks for getting back to me.

    In case you have a TeamViewer license, I recommend contacting TeamViewer's technical support and sending in the logfiles both from your Android device and your computer for a deeper analysis.

    In case, you are a free user and can´t send in a ticket to the support, my recommendation is to make a fresh install of both apps and try again to connect. Maybe we also find another community user, who had the same issue and found a solution.

    I am keeping my fingers crossed that you will find a solution quickly!

    Esther

    Former Community Manager

  • ladytf
    ladytf Posts: 6

    with teamviwer host is needed some premission after insert the e-mail account?

  • ladytf
    ladytf Posts: 6

    i unistal every teamviwer on my phone and instal just android host.... the problem continues....

    when i enter from teamviwer host he doesn't ask me for any permission... is normal?

  • kelk10
    kelk10 Posts: 1

    I had this issue on quicksupport.  I fixed it by going to Setttings>Apps>QuickSupport  and turning "Appear on top" to "On"

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