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Account shows unpaid even after uploading proof of payment twice.

Account shows unpaid even after uploading proof of payment twice.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Harpreet,

    Thank you for your post.

    You have to activate the subscription license for the account you want to use. Please kindly check out - How to activate your license.

    If the issue continues, please call our support team to get support individually.

    I hope the information would be helpful.

    Best regards,

    Fiona

    Fiona_G
  • Athina_G
    Athina_G Posts: 1

    Having the same issue, I uploaded Proof of Payment about a week ago, but it still appears unpaid. Subscription license is already activated.

    If the licences are revoked because of this it would be catastrophic. Are there any other suggestions?