Account shows unpaid even after uploading proof of payment twice.

Harpreet

Account shows unpaid even after uploading proof of payment twice.

Fiona_G

Hi @Harpreet,

Thank you for your post.

You have to activate the subscription license for the account you want to use. Please kindly check out - How to activate your license.

If the issue continues, please call our support team to get support individually.

I hope the information would be helpful.

Best regards,

Fiona

Athina_G

Having the same issue, I uploaded Proof of Payment about a week ago, but it still appears unpaid. Subscription license is already activated.

If the licences are revoked because of this it would be catastrophic. Are there any other suggestions?