TeamViewer 9 & 10 End-of-Life

Hi all,

Over the years, we improved your TeamViewer connection in many aspects: stability, performance, features, integrations, protocols, and security.

It is against this backdrop, that we decided to phase out a range of legacy TeamViewer versions in 2021. Pursuing the goal of delivering the best quality, highest security, and fastest connections possible, server services for legacy TeamViewer versions 9 and 10 will be discontinued effective ~~June 1, 2021~~ EDIT: September 15, 2021.

UPDATE: Read the latest information about this here.

How does this affect me?

As of June 1st, 2021, TeamViewer 9 and 10 will have reached their end of life.
Connections outside your network with corresponding versions will not be possible any longer.

As we’re committed to providing the best service possible and to ensuring a smooth transition to the most modern TeamViewer version, we’re offering affected users a complimentary trial of TeamViewer 15, valid from January 19, 2021, through May 31, 2021.  

What should I do next?

To get started with your free trial, please manually update your client to TeamViewer version 15 after January 19, 2021.

Get step-by-step instructions for the process in this Knowledge Hub article.

Stay connected,
Esther

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Accepted answers

Esther

Hi all - I wish you a Happy and Healthy New Year!

As promised before I posted an update to this topic now in a new thread as it applies both to this announcement as well as for the announcement for the TeamViewer 8 End-of-life.

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

Thanks for your patience and best,

Esther

All comments

croshad

Another TV5 licence holder here. To treat some of your longest standing customers like this is pretty incredible, even if we ignore the questionable legal part of this. We have licences for every version since 5, i guess we can expect to lose all of them eventually ? Guess it's finally time to find an alternative, at least there are tons of them out there now.

EDIT should've read the original article, yea i will eventually lose all of them; but this: " irrespective of differing legal contexts for the license cohorts"...

You offer a lifetime licence to attract customers and build your business, you don't just throw them in the trash when you get big enough. Also very interested to participate in legal actions for the arrogance alone.

Softsul

Hello

I am Brazilian and we have two lifetime licenses from the team viewer. The reason for ending a lifetime license has not been clarified.

Waseem_Raja

https://community.teamviewer.com/English/discussion/comment/110076#Comment_110076

Waseem_Raja

can we all use another way of grievance social media like Twitter.

PCSupportTech

Hi All,

I don't consider TV's response above as acceptable. At the and of 2021 we'll all be in the same position in that we'll loose access to the service that we've paid for, in good faith. To me 'Lifetime' license means just that, no caveats. I'd be very suprised if any court would uphold TV's arguement. TV have simply not kept their side of the contractual agreement.

I think we should collectively approach a commercial law firm that would take this case on a no-win-no-fee basis.

I also suggest that we need to find some method of communicating outside this forum - If anyone havs any suggestions, please post them here in the first instance.

PCSupportTech

https://community.teamviewer.com/English/discussion/comment/110216#Comment_110216

OK, please email me at **Do Not Post Email Addresses**

fresco2

Esther,

Your offer is not an offer at all, 10 years after purchase have past already, so you basically tell us to go *** ourselves.

What about the fact that in spite of your messages, we are already disconnected?

I have double checked: it is not yet 1 June

oh, btw: also very cool that this company does not dignify itself to respond to emails and makes it impossible to get in touch with someone at all, apart from using this buggy forum software.

chaz33

A perpetual license by definition is just that....perpetual. There EULA states they will provide a free upgrade if a mandatory change is required. They are making this mandatory. So where is the free upgrade for perpetual license owners??

PCSupportTech

anyone who wishes to pursue this?

Please email me at **Do Not Post Email Addresses**

PCSupportTech

6:38PM

anyone who wishes to pursue this?

Please email me at **Do Not Post Email Addresses**

BartoszB

Ok, what if we have about 50 groups and about 500 computers ?? How do I verify the versions they have?

There is no such option in the Management Consol! This should be the basis!

Does anyone know the solution to my problem?

ssttec_com_br2014

https://community.teamviewer.com/English/discussion/comment/110086#Comment_110086

Hello TechNYC, did you get any feedback here?

TechNYC

https://community.teamviewer.com/English/discussion/comment/110386#Comment_110386

Crickets.

TheSoftwareHandyman

Other than the posts in this forum, has anyone received a follow up email or anything official stating the new terms of this free upgrade? Any details on how your license works? Can it work on any version prior to 15? Has anyone already upgraded, have not seen anything here yet. Does upgrading use one of your license "moves"? If I didn't log in here because of my anger towards teamviewer, I would have no clue of an upgrade availability. Will there be some BS caviet that prevents future class action/legal action buried & worded to be hidden in the new terms? I think I'd prefer the legal side and get the lifetime service I was told I was paying a lot of cash for. I have lost all trust of teamviewer and now wonder about teamviewer's security and privacy (see other thread on ads forced on paid subscribers) after this despicable act. Can we really trust them with our information any more?

Wonder how many poor souls just give in and gave teamviewer money without even considering how wrong it is. Even the 10 year thing is BS really. Long term bait and switch. Really pitiful way of running a business. So shameful. Can no longer even think of recommending teamviewer any more, now have to warn against.

Maurice_Guya

Cari colleghi,

oggi all'apertura del mio TV10 è apparsa la finestrella che dice che avrò il 50% di sconto a vita per tutte le eventuali versioni future.

Lo sforzo di TV a trovare un compromesso è molto discutibile; in quanto mi metto nei panni di chi aveva acquistato più postazioni e dovrà pagare una cifra comunque notevole.

Sebbene io nel mio piccolo ho una singola licenza, la cosa poteva essere fattibile.

Ma con l'allarmismo che si è creato, ho cercato e acquistato una alternativa a TV molto più conveniente e flessibile.

Non posso fare pubblicità, ma chi è nel settore sicuramente ha trovato una soluzione.

Se TV avesse fatto apparire prima l'offerta del 50% è molto probabile che avrei aderito.

Ma invece TV mi ha spaventato e leggendo i vostri commenti ho preso la decisione di passare ad altro RDP.

Uno schiaffo a chi ha gestito il marketing; persone che sicuramente hanno solo la brama di far soldi e che non sanno che il primo veicolo pubblicitario siamo noi TECNICI IT.

Cara TV, mi spiace ma ti abbandono perchè sebbene io sia solo un piccolo numero che faceva parte della tua famiglia ora ho deciso di andare a vivere altrove.

Scusate la mia traduzione.

Un augurio a tutti i colleghi.

***

Dear colleagues,

today at the opening of my TV10 the window appeared that says that I will have 50% discount for life for all future versions.

TV's effort to find a compromise is highly questionable; as I put myself in the shoes of those who had purchased more stations and will still have to pay a considerable amount.

Although in my small way I have a single license, it could have been feasible.

But with the scare that has arisen, I have searched for and purchased a much more affordable and flexible TV alternative.

I can't advertise, but those in the industry have certainly found a solution.

If TV had brought up the 50% offer first it is very likely that I would have joined.

But instead TV scared me and reading your comments I made the decision to switch to another RDP.

A slap in the face to those who managed the marketing; people who surely have only the desire to make money and who do not know that the first advertising vehicle is us IT TECHNICIANS.

Dear TV, I'm sorry but I abandon you because although I am only a small number that was part of your family now I have decided to go and live elsewhere.

Sorry for my translation.

Best wishes to all colleagues.

fresco2

It is disgusting that no one withing teamviewer gmbh dignifies himself to answer paying customers anymore. I have been waiting for a reply for more then 2 weeks now.

In the meantime it appears that discussions about this heinous action are also going on on all the forums (Google on the subject of this thread).

You can say much about teamviewer gmbh, but you can not accuse them of giving a single f* about their reputation.

edit: please take some time to go to trustpilot and have a look at how this company ruined its reputation.

AndreaT

Please include me in class action. Thx.

Perpetual is not few years.

TechNYC

Just got this little popup offer on my Teamviewer....

Considering Teamviewer's definition of "perpetual", @Esther would you care to please define "for Life"?

I mean seriously, do you honestly believe that I would ever be able to trust your company again.... ever?!?

Adrian_247

couldn't put it better... in 5 years time... that "for life" version really only meant "until our shareholders decided they wanted to make more money" and ran out. thank god we have the T&Cs from our licence we bought before

PCSupportTech

Well Teamviewer,

Clearly your company has no integrity whatsoever. On principle, I'd wouldn't be prepared to pay your company a single additional Euro more.

One day you may reflect on your actions and regret them, I hope so. "Cast your bread upon the water..."

I am truly disgusted. Your are a shame to your fellow men and hope that you reap the rewards you deserve.

Esther

Hi @TechNYC - "For Life" in this offer refers to 50% price discount for any subscription runtime (until you cancel). Hope this helps, Esther

plmed

Please, write colleagues - Who will choose the 50% offer (Central Europe region, Poland)?, I'm seriously thinking about changing rdp tool, specially for problems 04.01.2021 and change of meaning 'for life'

TechNYC

https://community.teamviewer.com/English/discussion/comment/110701#Comment_110701

@Esther You missed the point (probably intentionally). How can I possibly trust Teamviewer to keep to the terms of this offer? What's to stop you from "changing" your mind in the future the same way you did with the perpetual licenses. This is ALL in BAD FAITH. Depending on the outcome of all the impending lawsuits, if Teamviewer "perpetual" stops working at some point, I'll just move to another vendor. I've lost faith in you and you have lost a customer for life.

Frederico_Cardoso

Would I be able to return the amount invested in 2015? With this money back it would be an acceptance of the apology for Team Viewer, I will upgrade to version 15 on 1/19 and try to work until 2025, which is the 10 year limit, since I bought the license '' '' in 2015. @Esther Please answer me! Support in Brazilian Portuguese, do you know about these changes? I intend to contact the company, with support in my language (Português Brasil or PT) to see if my upgrade really from the date of 19/01 I will really have my version of Team viewer 10, without problems access to my customers by 2025.

Please let a member say what they have achieved in court, or if they have not yet filed a lawsuit.

Tradução para Português do Brasil:

Teria como me devolverem o valor investido em 2015 ? Com este dinheiro de volta seria um aceite do pedido de desculpa para com o Team Viewer, vou fazer a atualização para versão 15 em 19/01 e tentar trabalhar até 2025 que é o limite de 10 anos, desde que comprei a licença ''perpetua'' em 2015. @Esther Por favor me responda! O suporte em português Brasil, já sabem destas modificações? pretendo entrar em contato com a empresa, com o suporte na minha língua (Português Brasil ou PT) para ver se realmente o meu upgrade a partir da data de 19/01 eu vou realmente ter a minha versão do Team viewer 10, sem problemas de acessos aos meus clientes até 2025.

Por favor, algum membro fale o que conseguiu na justiça, ou se não entraram ainda com alguma ação judicial.

Esther

@TechNYC I apologize that I missed the point and it´s sad to read that you lost the trust in TeamViewer. While we are trying to help here in our community as best as we can, we can´t answer all questions to full satisfaction. Still - I say: the discount for the duration of the subscription is safe and I invite you to take a screenshot of this and save it for you. Just to feel secure. However - as you can use TeamViewer 15 until the end of 2025 without further costs I would not buy a subscription now. Also - to talk about your questions individually, the invite to giving our team a call is still valid.

@Frederico_Cardoso You will be able to use the newest TeamViewer version until the end of 2025 (10 years from your purchase in 2015). Please keep in mind that version 10 will not work after June 1st, 2021 outside your LAN. You can find a toll-free number to reach our Customer Support from Brazil to clarify your questions in Portuguese here:

https://www.teamviewer.com/en/support/contact/

Zokac

I am personally glad that there is good will from the Teamviever team and as we were furious I think it is okay to say that the offer is very good. I want to praise the Teamviever team.

All of this would not be necessary if Teamviewer had a reasonably price.

For God's sake, it's a program for Remote, there are a lot of such programs free, but they don't work behind the router on port 80. In other words it does not require router setup. So here we come to the essence of the popularity of the Teamviewer program. Supersimple install even for a housewife.

There is a great chance that all of us who get an extended license for 10 years will never use Teamviewer again. We will find some alternative.

What to do?

Create a LITE version of Teamviewer for users that use ONLY remote (screen, mouse, keyboard and data transfer). We all know that Teamviewer has costs, new options, security, administration, servers.

We want to pay, but reasonably price.

The price of a couple of dollars per month would be correct.

Currently, Teamviewer price is in the range of the best programs for video, photo and audio editing, which makes no sense.

Rolandino

https://community.teamviewer.com/English/discussion/comment/109264#Comment_109264

Typical of large companies who think this is a fair way to trade. I will look elsewhere for a product that thinks more of their customers and not about the money. Count me in into any lawsuit.

Rutsagig

Today I notice if I check TV10 versión from help -> about, it has an expiry date set to 01/01/2016

PCWizards

So what law firm do we need to get into contact about this class action suit?

SyComputing

@Esther

Hi Esther. I spoke with a TV rep a couple of weeks ago to confirm what I'd THOUGHT I'd read here, i.e., that licensed TV 9 users will be included in the update on January 19th. Now, however, I read this from you (emphasis added):

"2) The complimentary access will be valid for all supported versions (TeamViewer 11 and above) to allow for the best Operating System compatibility. Here is a link to check which OS are supported:"

Would you mind confirming that licensed TV 9 users will NOT have the complimentary update applied to their licenses? I purchased mine in 2014, which should mean a comp license until 2024.

Thanks.