Complimentary TeamViewer 15 access for legacy versions to be deprecated

The best way to settle this dispute is for Teamviewer to give access to the oldest version available, so version 11 with lifetime license to replace versions 7-8-9-10.

Thank's!

I will enjoy adding myself to any class action suit that follows this forced migration from my perpetual license to a subscription. There appears to be deceptive practices that should be pretty easily proved in a court. My lifetime / perpetual license was not advertised with any caveats at the time of my expensive license purchase. I intend to be very active and vocal about this bait and switch, and will spend actual money to NOT give TV any more of said money. (Excuse me while I start contacting class action lawyers with a link to this tread).

What is the alternative for Windows XP embedded? Version 15 does not run on XP embedded. And version 11 has massive problems as a personalised version. Is there a 15 version for XP embedded that I don't know about? Where can I find the corresponding solution?

Hi @Andreas_Dalichow_66 @bigtonto

As you might know, we are no longer actively servicing Windows 2000, Windows XP, Windows Vista, or Windows Server 2000/2003/2008. You can continue using the last supported version of TeamViewer on those operating systems which is TeamViewer 14.2, but we are no longer providing updates or fixes which are specific to them. See this announcement for more details.

Please keep in mind that TeamViewer is not supported on embedded systems.

Thanks and best, Esther

I purchased a P 5.x license and have ignored TV sneaky methods to convert me to a sub. Now I have to deal with the 5 min disconnects and password reentry. TV is a POS. I paid for a product that TV advertised and now I am supposed to give in to TV tricks. Not happening. I'd join a class action today if we would be allowed. No honesty in TV Company!

Hi Management Team,

We originally purchased TeamViewer 6 and upgraded it to TeamViewer 9 perpetual licenses . The complimentary access to TeamViewer 15 should be free until December 31 2024 isn't it? We have not been told and been paying Teamviewer 15 subscription for the last 3 years. Kindly advise and i hope that company will not push us to find different solutions...

Regards

Olá. Um verdadeiro absurdo. Temos licença vitalícia! Eu não irei fazer textão. Apenas notifico que iremos entrar com um processo assim que tiver que pagar. Temos e-mail comprovando a compra vitalícia e mais dezenas de reclamações aqui no fórum que irão comprovar a mudança de regras após a compra do produto lesando o comprador.

Hello. A real nonsense. We have a lifetime license! I'm not going to do textão. I just notify you that we will file a lawsuit as soon as i have to pay. We have email proving the lifetime purchase and dozens more complaints here in the forum that will prove the change of rules after the purchase of the product harming the buyer.

HI @ricksim Thanks for getting back to me. May I ask you to check-in with our license experts so that they can review the setup?

Thanks and best, Esther

I have a teamviewer 12 license and I am getting the upgrade to 15 message, and a 5 minute disconnect notice, I thought this forced upgrade was only for versions 8-10?

Count me in for a Class Action lawsuit

Count me in for a Class Action lawsuit, too.

TeamViewer will become a dishonorable company unless they reverse the terrible decision to force out perpetual license users. I have strongly supported TeamViewer for many years and feel bad that I have recommended it to so many people. I like doing business with companies that keep their word, just like I do. Whoever is running TeamViewer is obviously not paying attention to what is going on and greed is causing people to make decisions that the company will eventually regret. The monthly charges that TeamViewer is now charging are truly outrageous. The small guy cannot afford this product anymore so I believe TeamViewer will see a sharp decline in business. To the person in charge of TeamViewer: Please reverse this decision and be fair with us. Thank you.

Another cooperate perpetual user here.

I'm not a lawyer but also believe the word perpetual leaves little open for interpretation. That said there are many companies where a perpetual license does not mean that support for older versions is maintained. In this case of teamviewer a free upgrade to a newer perpetual license that gives access to newer versions is an acceptable alternative although there will always be those that disagree or believe that enforcing the upgrade still violates the perpetual term.

But I would like teamviewer management and this community to question the current situation. Only the 8-10 version licenses are eligible? Why not 8-14? Why give the 8-10 buyers a free upgrade but not the 11-14 buyers? Why not give the 11-14 user a choice to upgrade? Do you really want to give away free upgrades ONLY to users for which you discontinue your support?

Isn't that an incentive for users to never upgrade as they now learned they will get it for free when you 'have to' discontinue the perpetual part of their license? You, teamviewer, decided to limit perpetual licenses to upgrades for 1 year only and made further upgrades a paid option. In my humble opinion stepping away from that model means stepping away from it for all users. Not just those that remained on an older versions. And not because of a legal issue, just because it makes no sense whatsoever.

Thank you

Jeroen van Eekeres