Commercial use - Connection time out

I use teamviewer to monitor my two boys' computers and to help my mother and father with their laptop, android phone, and iPhone.  I connect from my Mac. Everything is up to date on all devices. All the devices work fine except for the iPhone. When I connect to the iPhone it works fine as long as my dad has the quicksupport window open on his phone. But as soon as he opens a different app, teamviewer disconnects.  It used to be that when teamviewer disconnects, another window pops up on my Mac and has his phone screen and I can continue helping him (can't control his iPhone, but can at least tell him what buttons/icons to press, etc). This no longer happens. Teamviewer simply disconnects and that's it.

Since the only thing I found on the Knowledge Hub is that this may have to do with Commercial Use being detected(!), I have tried to get the machine ids reset a few times already. Each time, I got an email from Teamviewer saying they reset the ids successfully. But the issue still remained! So I'm suspecting the issue is something else. But I do not know what else to do.

I already asked this question about a week ago and my question in got moved to the "Commercial Use Suspected" thread. So here I am. Trying again!!!

Any ideas on what may be happening? In particular, the PCs and android phone seem to be working fine. The issue only occurs when connecting to the iPhone. Any pointers would be much appreciated.

Hi all. I hope this helps.

I have been on with support and although they have many "theories" as to why this is happening, none of them are factual solutions or answers.

I have been a paid business subscriber for over a year now, and maybe 30% of the time the product (for mobile) actually works .

There is literally no rhyme or reason to this. I just completed testing, myself, with 3 iPhones from 3 different people. All are running iOS 14.6. 2 are iPhone 11's, one is an iPhone 12 Pro (Mine).

When connecting to either of the iPhone 11's, it worked perfectly. But when I connected to mine, I got the "TeamViewer session will be disconnected in 1 minute! Screen sharing will continue." drop down banner. And it kicked me out of my own iPhone (I was logged in through my Mac) after 15 more seconds. I connected again, and the same thing happened. I waited a few minutes and connected again, and what do you know...... for literally no reason at all I was able to stay connected for 10 minutes.

So this PROVES that there is no real reason for why it will and won't connect to other phones or iPads. You just have to get lucky it seems.

By the way, I was on a VERY stable wifi network at my office for all of this testing.

I would LOVE to hear if this aded info was able to help any of you. I might request a refund unless they can really give me a solid answer. And he REALLY frustrating part is that when I call support, the first time in March of 2020, they blamed Apple's iOS software and the security. Not this time, they finally admit that they are aware of "some issues" with it, but gave me no answer. They gave me a ticket, and I would guess I am still not going to get a solid answer. And what's more frustrating is when you call support and ask them if they are aware of this issue, they always act confused and say "no". But any basic google search will tell you that this issue has been going on for years. I mean....just look at this thread alone.

TeamViewer. I support your product. I am a paying customer. Please do better with your support. Maybe say to me "Yeah look. The mobile remote product that we sell is not a great product. It only works some of the time. We don't know why." At least that would be honest.

I cant even stay connected for 15 seconds before I get booted! im on free version and only have 3 computers on my list, all of them are mine for work. Office, Home and Laptop... for the past few weeks, I cant even stay connected for 15 seconds before the session is terminated.

...what the heck happened to TV?? why is TV always so inconsistent with it's Free version, what we're allowed to do, how long can we do it, etc... is TV intentionally trying to **bleep** off their customers?!!?

For crying out loud, I can't even find an email on their website without going on a digging session!!

How does a company provide a subscription service software but makes it so hard to get in contact with anyone.... unless of course you pay the premium.

I have seem several recent mentions on other forums that TV free is no longer a viable option for private individuals who use it for supporting family members or friends - connections being shut off within a minute or so after some Commercial Use warning shows up. Some even have had TV Support 'reset' their accounts to regain access, but again, shortly after, same Commercial Use disconnects.

I have not used TV for a bit, but am not wanting to use it to support a child going off to living my herself for the first time. I need a reliable tool, something to access when needed to lend a hand (which I assume will be frequent because she is no really computer savy). I do not have time to test TV out now (she is leaving in two weeks) to see if concerns are valid.

Please advise.

Hello, everyone,

I have just found how to bypass the disconnect problem, I am using the TeamViewer for a long time and still using it for free 😁

The solution is to renew your ID 😎

Let me know if anyone needs help.

I'm annoyed I'm pc team viewers been blocked any way around it I can't afford 40quid a month I only use it to connect to my computer when I'm doing exsize bike at gym and looking up things I was warned I emailed team viewer told them I only use it on my home personal computer I don't have a job so can't afford ,there costs its ridiculous how us my personal computer commercial I don't have a business [removed per Community Guidelines] since they don't do free computer viewing anymore and just want money you don't have and filled in form 4 -5 days ago I know covid has hit company's hard but picking on free users with zero income is mean

I'm using Teamviewer for years but in particular since I moved from Germany to Australia in 2017. Since then I'm on the computer every day to order food and medicals for my mother (82) in Germany online through a computer I installed there for her. This is essential for her to get supplies in particular during these days with COVID19! Suddenly my application has been locked and I can't access my computer in Germany any longer. My mother cannot run the machine but trusts and fully depend on me to log in as I used to do for recent years. Since you disabled my access, I can't reach her anymore and urgently ask to unlock my application of Teamviewer.

Again, it's a totally private use and not for business but it is urgent and essential for the safety, wellbeing and supplies for my mother at the age of 82 years back in Germany!

I've updated to version 15 as it asked but still shutting off after 5 minutes

I thought Teamviewer was supposed to be free for private use. I only ever use it when I travel to connect to home. However on several occasions it has locked me out as I am supposedly a 'commercial user'. This latest event did connect me to the Declaration Form which I had to sign and return. Hard to do when you are away from home and cut off! (I have previously signed and submitted a form).

And unfortunately, I note that the post I am responding to has not been answered so I assume that Teamviewer don't bother to look at these posts?

It's a great program but I am disappointed at the procedures required in these 'evalutions' leave one up a creek without a paddle (and disconnected!)

Maybe it's not free at all??

when does it happen?

it happened with me by installing a cleaning software on my phone because my phone was quite slow and after that Teamviewer started behaving like this

I only use Teamviewer to connect to family and friends to assist them with issues. Lately, I have noticed I get disconnected after about 10 seconds with "Your Teamviewer session has timed out and will be closed". When I try to reconnect, I get "Connection blocked after timeout" Your license limits the maximum session duration to a partner....."

I get no errors about commercial use, only the above.

All devices have the latest version of Teamviewer as well.

Any ideas?

Jeff

I've been categorize by teamviewer as a corporate or business user although I am and individual user with multiple computers. Can some one tell me how to make the necessary notifications to let Teamviever know this and not withdraw my free status.

anyone else now getting these popping up? what is wrong with this teamviewer company?

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