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TeamViewer thinks I’m using the software commercially!

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  • AdyAdy Posts: 4

    Teamviewer is now unusable, it permanently says commercial use suspected, and session is limited to 5 minutes. However session lasts less than 20 seconds before termination, and can't get back in.

    Unable to sumbit a support ticket as this for paid users, and unable to submit log file for analysis because there is an upload limit for 2.5MB and my log file is 3MB.

  • AstaraelxAstaraelx Posts: 1

    I've been using teamviewer for years to access my personal machine  for non commercial use. As I do access it from my workplace, I thought it was fair enough that I received the warning and immediately filled out the proper form to get my licence changed back to the free one so I don't have this 90 second limit on connection.

    I logged my request 30 days ago now, and I'm still stuck with the limited connection. Multiple colleagues who use it for the same reasons as me from the same network have since been unlocked, most within a week or two.

    Why is mine taking so long, and now over the 30 day advised limit?

    thanks,

  • skyspy007skyspy007 Posts: 2
    Good day Astaralex, I am pretty annoyed with them, i have been using the TV for years also, i am disabled and all of a sudden getting this nonsense of using it commercial. What can we do to get rid of this message, i have un-installed, registered with a new name and different email address and stil getting this message. Hope they do something about it. It is typical of the IT penpushers sitting and looking for someone to annoy!!!
  • BankfodderBankfodder Posts: 24
    Unlike many others here, I can't blame them for dealing with their own software the way they want to. However, I think that the incredibly poor customer service is shocking – especially for a German company which I would have thought would have had a little more empathy and also pride in how they treat people

    I'm sure that it is useless trying to reregister or reinstall or use different email addresses. I think that the unique identity number is tied into the machine number of your computer and you would have to find a way of changing or disguising the machine number and then reregistering under an unknown email address – and that might do it.

    Alternatively of course, get a new computer.

    It would simply be nice if TeamViewer would communicate with people. I don't think that is too unreasonable.
  • JbibJbib Posts: 23

    Hi Bankfodder

    Unpleasant business decision for money, this problem will never be fixed !
    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]
    Jbib

  • joggsjoggs Posts: 2

    The support team should be back at work as germany totally **bleep** and are out of this world cup in soccer...

  • matrixebizmatrixebiz Posts: 11

    Hello, my computer says I have a 5 minute test of the software but it drops my connection after 30 seconds not 5 minutes. How do i fix this? Thanks

  • foufounerfoufouner Posts: 2

    Bonjour
    J'utilise teamVievwer pour prendre le contrôle de mon ordinateur personnel car je suis hospitalisé.J'ai toujours utilisé TeamViewer à des fin personnel et non commercial cependant depuis hier j'ai ce message !!
    Capture d’écran 2018-07-02 à 13.07.18.png

    pourquoi ?

  • foufounerfoufouner Posts: 2

    @Jbib wrote:

    La direction de TeamViewer à décidé de se débarrasser des utilisateurs à titre privé et personnel qui utilisent leur produit à titre gratuit.
    Tu peux leur demander de te rétablir comme utilisateur personnel mais ça mettra un certain temps ... il paraitrait au moins 2 mois, et s'ils veulent bien ?

    Jbib


    Pas cool ca !!

    Cependant pour les alternative sous mac j'ai pas trouvé !

  • Same with me the companmy is trying to scam people int buying their massivly over pricers product for those that would like to use their apparently FREE personal use licience its a joke 

    if this was availible for like $10 a month i would buy it dfor personal use with less features 

    I have applied for a so called personal licience wit tthier form but i have heard nothing and doubt I will as it is just am excuse to try and get people to pay the full corporate licince 

    Will never recommend TV again to anyone as i am disusted with how the copmpany is acting

  • [comment removed per Community Guidelines - #6 - Just the facts, please]

  • I have this problem.

    I really like Teamviewer and have been using it to support my daughter and parents as well as maintaining a couple of computers around my house - very useful as I broke my leg recently!

    I have previously reccomended TV to my employers. I shan't be doing that again.

    It appears to me that TV have been making a vast number of wrong calls in automatically and incorrectly detecting 'commercial' use on non-commercial accounts. So with that it mind I can no longer suggest that this is a reliable solution in a commercial context. This problem has affected me and my family but it would be worse if something similar affected a business.

    Just in case it helps, as I have seen little in this thread about what may trigger this issue, in my case this is what occurred immediately before the ban hammer came down:

    I used a hotspot on my mobile phone to connect through my usual Surface to my home media server. I forgot to close the hotspot on my phone and simply shut up the Surface.

    When I returned home a couple of hours later I noticed that my hotspot was still active, my Surface was still connected to it and TV was still open. I closed it all down and switched to my laptop to connect again to the media server in my property.

    I got the notice that commercial use was detected.

    Since then, despite being promised 5 minutes of connection time, I get about 1 minute before it closes and then I'm unable to connect for 10-15 minutes. This makes all but tiny tasks impossible and I have been unable to assist my daughter with her homework (she often needs help with Photoshop and Office).

    My guess it was the length of the connection, left idle through my hotspot that was flagged.

    I've submitted logs, twice. The form submission has been acknowledged on both occasions and I've twice explained the situation at length. I'm now waiting on whatever happens next - although I'm deeply concerned I'm falling into the black hole so many others have descibed. I'm not really seeing anyone say "hey, I filled in the appeal form and everything got fixed".

    As things stand, I've got to consider alternatives. There's pain in switching and I really don't want to. But as the window for a possible and uncertain resolution to this issue is so incredibly long I may well have to eat it up and somehow have my relatives install a different solution (I certainly couldn't do it for them inside the 60 second window I'm allowed and that's probably intentional).

    Should that happen, TV have lost a fan and a potential customer and turn them from an ambassador to a vocal critic.

  • It is sad to say that after many years of happily using TeamViewer for personal use, for helping friends and family with occasional IT problems and for voluntary community work where every now and again we collaborate using TV, the software has now become unusable for me as well.

    I struggle with repeated popups stating suspected commercial use and time limited connections that last less than the time to connect and handshake.  No they do not last 5 minutes!

    [comment removed per Community Guidelines - #6 - Just the facts, please]

    At this time, I too can no longer recommend "TV".

  • I never own a cent with teamviewer... I did use  it to access my computers. Now, their algorithms said I've cheated, as private use.

    I would like to purchase the license, but the price is non sense.

    Ok, no problem.

     

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy] 

    Thank you guys.. you did a wonderful job.

     

     

     

     

    ANGELO
  • thduatthduat Posts: 1
    Dear Support Teamviewer,
     
    I use Teamview do support my friends
    I have mistake setup Teamviewer version 11 Company on my laptop Win 8. And now this version has expired.
     
    Please guide me change to version personal. I want use version Free.
    Screenshot 2018-07-05 10.31.49.png
  • bazbsgbazbsg Posts: 100
    I've now been waiting for one month and two days. I haven't heard anything from my request and my Teamviewer is still useless as it is.
  • Thomy22Thomy22 Posts: 5

    same Problem here

  • BDPBDP Posts: 1

    Buenos dias

    Seguramente hay algún post relacionado con lo que voy a  poner pero no sé ingles y me resulta muy complicado hacerme con toda la información que hay en community.

    El problema es que en su día descargué la licencia gratuita para uso no comercial, valorando que se podía por los requisitos.

    Desde hace algunos día me salta una ventana diciendo que han detectado que utilizo el programa para temas comerciales (que no es cierto) y que debo adquirir una licencia.

    El programa lo utilizo exclusivamente para conectarme al ordenador del trabajo desde casa  (trabajar con documentos, consultar correo electrónico...) o cuando estoy fuera (un viaje de trabajo) pero no saco ningún beneficio económico por ello.

    Espero poder resolver este tema o en su caso, la duda, por si interpreté mal las caracterisiticas.

    Gracias

  • BIOSYSBIOSYS Posts: 1

    Me pasa exactamente lo mismo con la aplicacion de windows. Me dice que hay uso comercial y me interrumpe todas las conexiones. Sin embrago con la aplicacion de Android no tengo ese problema.

    Soy tambien un usuario particular, no obtengo benecicio economico y solo lo uso para conectarme al PC de Casa o al Portatil y a mi telefono movil y tablet para mis cosas personales.

  • Nawak86Nawak86 Posts: 1

    hello

    i'm french and i have the same problem, i use teamviewer for my personnal use and help my friends or family can you help me support ?

     

    Ty

  • 23Brian23Brian Posts: 1

    Hi. Ever since about 1 month ago, I've had this problem with the license: whenever I try to connect with a computer (which is the only one I've ever used for remote control) a message appears telling me that I must buy a commercial license to continue using remote control, even though I only use it on two different computers at home for non-commercial purpose. Is there any way I can fix this?

    I already tried unistalling and reinstalling TeamWiever on both computers and updating it to the latest version, but it didn't work.

     

    Thanks in advance.

  • Reivilo47Reivilo47 Posts: 1
  • [comment removed per Community Guidelines - #6 - Just the facts, please]

  • Exxx:(((
    VO
  • ho lo stesso problema
  • GgBridgeGgBridge Posts: 1

    Hello,
    I do not use Teamviewer for commercial purposes but only to troubleshoot my friends or family members.
    I am stuck after a few seconds.
    Could you restore my connection, please?
    Cordially thank you.
    [ID removed by moderator]

  • Update:

    I received an email last night telling me that TeamViewer believe me!

    (literally, thats what they said!)

    So I'm back to a working personal use license again.

    Bit of a blip.

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