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I want to cancel my subscription for a FULL REFUND

I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.

According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund(the personal information has been deleted by a moderator). Today is 28 Dec 2018 and the date of purchase is made on 25 Dec 2018 as shown in the invoice#**Please do not post TeamViewer IDs**.


Teamviewer Refund Policy - “If you are not 100% satisfied, simply cancel your order within 7 days. Receive a full refund with no need to justify your decision.”

I have already submitted some tickets for the refund. Sadly no reply from the ticket. And now I offically make a reuqest on the community for full refund today 28/12/2018.

Comments

  • Yuri_T
    Yuri_T Posts: 2,257 [Former Staff]

    Hi @mickyay1992,

    Thank you very much for posting.

    We apologize for any inconvenience caused. 

    Unfortunately we cannot answer specific questions about your contract in the community.

    I will arrange for someone to contact you asap to follow up with you.

    Hope this will be helpful for you.

    Best regards,

    Yuri

    Former Japanese Community Moderator
  • Hi Team,


    I want to cancel my subscription for a FULL REFUND

    I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.

    According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.

    Thanks,

    Ankit Vaghela

    M:**Please do not post TeamViewer IDs**

    Mangalam information technologies pvt. Ltd.

     

  • Natascha
    Natascha Posts: 1,379 Senior Moderator

    Hi @ankitv,

    Thank you for your post.

    We apologize for any inconvenience caused. 

    Unfortunately, we cannot answer specific questions about your contract in the community.

    I will arrange for someone to contact you as soon as possible to follow up with you.

    Hope this will be helpful for you. Wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community


    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead

  • Kyle77745
    Kyle77745 Posts: 1
    I’d like to cancel and refund my servicecamp agents
  • I am also posting notification today that I wish to cancel my automatically renewed TeamViewer account.  email **Please do not post any personal information** .   I will open a ticket today now aswell but am posting here notification in case there is a problem or delay.

  • On date of 14/04/2020, I been receive an automatic charge to my credit card for the renewal. I would like to request for refund. I no longer continue your service. 
    Please proceed for refund. 
    Thankk you. 

  • HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.

  • HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.