How to cancel my order
I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Best Answer
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Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
How / until when can I cancel my subscription?
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Former Community Manager
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Answers
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When you placed your order, you should have received an email with an attachment. Open that and in the upper right hand corner are both an email address and a phone number to reach out to TeamViewer to talk to them. If you can not find that document, PM me and I will share them from mine.
If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti8 -
The automatic renewal of your subscription invoice arrived and I can't find any billing details in my login
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Hi @CopyInn
Thank you for your post.
The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.
You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.
I hope, this information is helpful.
Thank you, Esther
Former Community Manager
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My company asked me to remove the auto renew option from my account. They would like to be billed next year, or notified and a payment will be made online. They do not keep auto-renew on any accounts because many have gone unnoticed for years.
Thanks for the help
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I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.
Thank you
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Hello,
I never get reminder when my subscription nearly end, but suddenly my credit card is charged for automatic renewal. I don't know where to ask thus I open a ticket to technical support as well as to marketing, but never get answered. What I am asking for is how can I cancel automatic subscription.
Really dissapoint for this bad service.
Regards,
Wardono
@Esther wrote:Hi @CopyInn
Thank you for your post.
The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.
You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.
I hope, this information is helpful.
Thank you, Esther
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Why can't we view billing history online?
Are we really supposed to call during specific times to a call center just go to get this kind of information?
I am the one with the administrative account for our corporate plan, we have things like accounts payable that wants this sort of information, it should be viewable online like every other internet based company in 2018. Are there any plans to fix this and make it available online so we do not have to use a telephone during specific times to speak to a person?6 -
You have to provide a system that enable subscriber to have options to switch off automatic renewal. Just like others such Office 365 etc. If such option is not available yet, at least I should receive reminder one or two months prior to expired. Only with this subcriber like me will not have to pay when I do not need the service anymore.5
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I am also not happy with teamviewer and want to cancel my order.
I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period.
please inform how this can be done easily.
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We have had the same issue as you, payment taken without any notice and TV are refusing to issue a refund - we've cancelled the payment with our card provider.
It's quite clear that they are contradicting the EU statutes on reasonable notice periods but their representative (Lamar) denies it - tell your card provider not to honour the charge!
We're quite looking forward to the court case on this one as it's clear TeamViewer aren't following any reasonable procedures for their customers.
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i wanna cancel my account but noi help yet. i call them but they say they will call back but never hear from them. come in is easy but get out is hard0
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what the phone number to call to cancel my account
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This is crazy! I have not come accross such problems and barriers in trying to access information of my subcription and billing with any other organisation ever. Surely this is illegal in Australia!
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I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.
According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund(the personal information has been deleted by a moderator). Today is 28 Dec 2018 and the date of purchase is made on 25 Dec 2018 as shown in the invoice#**Please do not post TeamViewer IDs**.
Teamviewer Refund Policy - “If you are not 100% satisfied, simply cancel your order within 7 days. Receive a full refund with no need to justify your decision.”
I have already submitted some tickets for the refund. Sadly no reply from the ticket. And now I offically make a reuqest on the community for full refund today 28/12/2018.0 -
Hi @mickyay1992,
Thank you very much for posting.
We apologize for any inconvenience caused.
Unfortunately we cannot answer specific questions about your contract in the community.
I will arrange for someone to contact you asap to follow up with you.
Hope this will be helpful for you.
Best regards,
Yuri
Former Japanese Community Moderator0 -
I'd suggest calling your credit card company and disputing the charge. This is almost criminal, and the credit card companies frown on it.
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Absolutely - sadly our CC provider (Amex) refused to follow up as the agreement had been made in principal at the outset. We don't agree with their approach but there wasn't much we can do - we've been sure to make clear to everyone we come into contact with not to sign up for a long term agreement with TeamViewer though!
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I tried to open a ticket to disable autorenew, but this was what I got as answer:
"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."
This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?
I have made an attempt to challenge the original answer I got. Let's see how it goes...
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Dear @Ararag,
Thank you for your post.
As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions.
If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price.
I hope, your case will be solved. Please contact us again, if there are any further questions.
I wish you a nice weekend. All the best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
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Hi Team,
I want to cancel my subscription for a FULL REFUNDI want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.
According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.
Thanks,
Ankit Vaghela
M:**Please do not post TeamViewer IDs**
Mangalam information technologies pvt. Ltd.
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Hi @ankitv,
Thank you for your post.
We apologize for any inconvenience caused.
Unfortunately, we cannot answer specific questions about your contract in the community.
I will arrange for someone to contact you as soon as possible to follow up with you.
Hope this will be helpful for you. Wish you a great day.
All the best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
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In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal.
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If I had have read this before signing up I would never have signed up.
Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.
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From what I can tell so far, here is how it goes:
- TeamViewer does not notify you of the renewal until the day of the renewal. There is a clause in their informaiton saying that they send out an e-mail six weeks before, but that is subject to country requirements, yada, yada, yada, and I most definitely did not get any such thing six weeks before today, my renewal day.
- You have to contact them by e-mail at least 28 days before renewal to cancel. This means that by the time you get the notice in #1, it is too late to cancel. It also means that you have no way to tell how much you will be charged beforehand.
There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.
I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.
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Be very careful when dealing with TeamViewer they are highly unethical.
TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.
In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.
Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".
TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.
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Yep. I got done on this. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.
In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.
Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".
TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.
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I paid with PayPal, so I went to PayPal and cancelled my standing order from there.
Here is how to cancel an automatic payment with a merchant:
- Go to Settings
- Click My money.
- Under 'Automatic payments', click Manage Automatic Payments.
- Select the payment you'd like to cancel, then click Cancel.
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Teamviewer has outdated cancellation policy. Buyer beware they require a 28 day cancellation before contracts ends. Most states have laws against this type of cancellation. Call your BBB agency and complain. Don't take this laying down.
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Teamviewer has outdated cancellation policy. Buyer beware they require a 28 day cancellation before contracts ends. Most states have laws against this type of cancellation. Call your BBB agency and complain. Don't take this laying down.
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