teamviewer.com link icon
or
Ask The Community

TeamViewer thinks I’m using the software commercially!

1120121123125126213

Comments

  • I went here https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

    read the article and submitted the form to request unblocking of TeamViewer ID.  I submitted a form for each of the computers listed in my console as well.

    I also clicked the Feedback button in the menu of my TeamViewer window and submitted my situation there.

    Moderator then contacted me.  Because we have a free license there is no phone support.

     

  • Max011
    Max011 Posts: 3

    Me too, for the last few days... And I just connect to one comp. on the same LAN...

    It's either a glich in their system, or they are going to get reed of us, "free" users... Back to **Third Party Product** I'd guess...

  • Max011
    Max011 Posts: 3

    Why bother... We are just a "free" users... Waste of Support time and company resources....

  • ssybesma
    ssybesma Posts: 18 ✭✭
    ALL OF MY MACHINES ARE PERSONAL USE. I'M UNEMPLOYED. I GET NOTICES ABOUT COMMERCIAL USE ON ONE PARTICULAR MACHINE AND ALSO NOTICES ABOUT A TIMEOUT BECAUSE I RECONNECT TOO SOON ON ANOTHER. IT'S BOGUS. I SHOULD BE ABLE TO DO WHATEVER I NEED WITH MY PERSONAL MACHINES WITHOUT BEING CONSTANTLY HARASSED. THE RESET FORM THAT I'VE FILLED OUT AT LEAST TWICE DOES NOT WORK. UNLESS THEY TAKE OVER A WEEK TO DO IT.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    I agree! The pricing is an arm and a leg ridiculous. Many hundreds of dollars. There should be a price for personal use that is a tiny fraction of that which includes actual support.
  • ssybesma
    ssybesma Posts: 18 ✭✭

    I'M GETTING THIS ALSO!!! WHY IS THIS SUDDENLY HAPPENING!!! IF YOU WON'T FIX THE ISSUES I WILL FIND SOMETHING ELSE FRIENDLIER TO USE THAT IS FREE AND HAS ZERO ENCUMBRANCES LIKE **THIRD PARTY PRODUCT**. **THIRD PARTY PRODUCT** DOESN'T HAVE THE SILLY FAKE COMMERCIAL USE AND TIME LIMIT NOTICES. I'M NOT USING TEAMVIEWER IN A COMMERCIAL ENVIRONMENT WHATSOEVER AND YOU'RE CONSTANTLY HARASSING ME AND I'M SICK OF IT ALREADY!!! NOW YOU'RE TELLING ME HOW SOON I CAN RECONNECT TO A MACHINE. THAT'S THE LAST STRAW.

  • I have been using this for years.. I have 5 pcs on my own lan and one that my friend will occasionally access for shared non for profit tinkering we do together  - 

    Other than that there is no commercial use. Why am i being blocked from accessing pcs that even share my own LAN and subnet ????

    FIX THIS 

  • ssybesma
    ssybesma Posts: 18 ✭✭
    https://www.lifewire.com/vnc-free-software-downloads-818116 TigerVNC seems to be completely free and doesn't care how you use it. It covers Windows, Mac and Linux. I'm going to try it and see if I can get off TV since they started cracking down on how long you can connect for and how long you have to wait to reconnect on your personal machines!!! RIDICULOUS!!! Unlike TeamViewer there are TWO PARTS you have to install on every machine. The server app (just called TigerVNC) that makes the machine accessible and the TNCviewer you use to access the machine. As long as the machine's on your personal network you won't have any issue accessing any of them. You may need VPN to use it on a remote machine unless it comes with VPN.
  • ssybesma
    ssybesma Posts: 18 ✭✭
    The TV Forum Nazis removed a post for promoting another product which doesn't have all of the recent restrictions that TV now has like limiting how often you can reconnect and limiting your sessions, while also hammering you with fake commercial use notices. TV used to be better than those products, but not anymore. I'm trying a third party product instead because of what TeamViewer has done to make too restricted. t i g e r v n c
  • sornord
    sornord Posts: 16

    If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty.  Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure.  (Insert eyeroll here.)  Funny, though, I didn't get the commercial use pop-ups until this past Sunday.

  • ssybesma
    ssybesma Posts: 18 ✭✭
    TeamViewer has recently added restrictions that make it unbearable to use for personal use such as limiting sessions, making you wait minutes to reconnect, among the constant fake commercial use notices I get on one particular machine and I not only do not have a domain, but I'm unemployed. There are THIRD PARTY solutions you can look up based on an unrestricted license which won't harass you like that. The TV Nazis keep removing the post when I mention the name so I wont.
  • Same issue except i only connect to ONE other computer thats in the basment of my house, usually connected on same network

  • ssybesma
    ssybesma Posts: 18 ✭✭
    Why is TV blocking anyone? I guess they want a bad reputation. There are other virtual network computing apps like the one I just mentioned (with the first letter of each word). The Tiger variant appears best.
  • Bsinit
    Bsinit Posts: 1

    I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]

  • 1banger
    1banger Posts: 1

    This just started happening to me. Only my computers being used.

  • weskii
    weskii Posts: 1

    same here.....just started happening after 5 years

  • I'm comenting just to say the same that everyone did. But it's true! I swear I have never been paid by the use of the software and never used for any commercial purpose. I have something like 7 or 8 people that I do suport, but it's all friends and/or family. Now I can no longer do it. : (

  • Same here. I use it on exactly 2 computers: My desk top and my laptop. I use it from my laptop to access my desktop when I am out of the house. When did that become 'commercial' ?

  • ssybesma
    ssybesma Posts: 18 ✭✭

    There are various types of virtual network computing software like TeamViewer out there [removed per community guidelines]. The [removed per community guidelines]. You will need some type of VPN software to go with it if the computer is not on your home network (like family and friends). I'm thinking about ditching TV because they're getting downright nasty with their accusations of commercial use when that has never been the case, and restricting how often I can reconnect to a machine and how long I can connect for. It's extremely petty. Their licenses are HORRENDOUSLY expensive. So much more than most home users would ever conceive of paying for. They are undermining their product and future commercial customers in my opinion. They probably don't even have enough commercial customers as it is since they charge an arm and a leg for their app. That's why 90% of users in a commercial environment probably use it instead of paying for it. They end up punishing everyone because they're a bunch of tight **bleep** who have a very oversized opinion of the value of their product.

  • pv7721
    pv7721 Posts: 141

    Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!

  • Answer to your first question is yes I did.
    Second question two months. And the last is patience. Use your time on third party software.
  • bazbsg
    bazbsg Posts: 100

    @Closed account it took 33 days after I sent in the form. since nothing had happened by that 33rd day I messaged them again. suddenly it worked again but they never send me a message or email to tell me they had switched it back on.

  • pv7721
    pv7721 Posts: 141

    #metoo: I was also restored to free, after submitting the form for all the TV IDs... after a while (I didn't count and didn't kept the email) I receive an email that's ok... but it didn't say for which ID it was ok. So I kept using version 9. After another while I received another email which said for this ID (again they didn't say which one) we cannot determine the personal use, sign the form that you're using it for personal use and send it back to us. Again no answer at all, and after a while version 9 was obsoleted, I could no longer use it (they were backporting warnings in this version too), I installed version 14 and voila, I was free again. For how long? No one knows.

  • i get a message before i connect that i am allow 5 minutes access remote computer

    once i am in, within 20 seconds. I do not use team viewer for commercial purposes.  Thanks 

  • xbee2
    xbee2 Posts: 17

    I have, it took around 25-40 days, but no matter what, it keeps reoccuring.

    Because something keeps re-triggering it. I even remote from my phone to my home PC.
    If I needed to access some personal data on the go, or run updates to my PC games so they're in a ready, playable state when I'm home - but TeamViewer warns that if I'm connected to a public WiFi: Starbucks, McDonalds, etc

    That will trigger it again. Because I'm connecting in from a Commercial connection. Which I don't do, as I have a large enough mobile data plan to not rely on unsafe public WiFis.

    So then I was warned based on how the Mobile ISP relays, it may be detected as commercial as well..

    I've been detected at least 4 times by now. Their detection system is WAY too sensitive, and is leading to more false detections than anything.

  • tos9999
    tos9999 Posts: 8

    Yesterday my Team Viewer 14.4 started timing out after a few minutes.  I have not had a problem with it before this.  Also, I have not changed anything on my laptop or any of the settings with Team Viewer.  I uninstalled the software and reinstalled the software, still having the same problem today.  I did a google search for this issue and no help there.  Any assistance would be appreciated because currently the software is unusable and I'll have to move to ***Third Party Product***. 

  • pv7721
    pv7721 Posts: 141
    One more story that confirms my belief this is done on purpose in order to either convert free users to pay, or dismiss them.
  • Cutsman
    Cutsman Posts: 13

    I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.

    https://finance.yahoo.com/news/permira-backed-teamviewer-ceo-backs-**Please do not post TeamViewer IDs**.html

  • Arwen17
    Arwen17 Posts: 2

    After getting my warning yesterday, setup ch.r.o.m.e__.r.em.o.te.___.desktop and installed a_.n._y.d_e.s_k

    Both work great. I recommend CRD for anything using the same email address in your browser and I recommend AD for family/friends where you don't want them logging into your email address in the browser.

    I still have teamviewer installed becuase it does work between residential connections. So far, it only triggers the warning if you're using a commerical connection: internet at restaurants, work, school, etc.
    But this way, if teamviewer doesn't work, I have two other solutions already setup and waiting for me to use them.

    They should seriously just limit the amount of PCs or time used or something, instead of trying to judge everything by whether its a "commerical" connection or not. Lots of "commerical" connections are used for personal use.

     

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!