Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

There was an error rendering this rich post.

Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Comments

Damver

I have rhe problem were teamviewer thinks i use it commercial.

I dont i only use it to access my VM and let my uncle access it. And helping some family who live far away.

I have filled in the reset management site. Over a month ago. But nu response since then.

Now i want to know what to do?...

Kind regards

Damian

I tried calling the helpdesk but they said i have to do it again. But am not able to.

unknown

This content has been removed.

lokinder

to connect as it says its for commercial use , but I use it for personal use. I have uninstalled and re installed 3 times still the same thing

I need guidance at earliest

unknown

This content has been removed.

tris11

Hi.. Im trying to get some support. I got a message come up a couple of months ago, thinking im using it for commerial use. Which I am not. Now when I go to help friends with computer issues, it kicks me off after a short space of time.

How do I get this fixed please. I have an elderly friend with computer issues, which I would like to sort for them

thank you

cloud_ste

Hi,

I'm interested in to start a new session and after the session is closed to get the duration of the session via api or via local information. Is this possible?

unknown

This content has been removed.

wasteofspace

I have completed the necessary form two or three times now.

Each time I do, TV sends me a message a few days later telling me:

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

BUT

Next time I try to connect to one of my home network computers, I again get the message that I am suspected of using TV for a business, and I am cut off yet again.

In the last month or two, I have spent longer being cut off that I have been cot on.

Mkolberg

Same problem here. but 1/2 hour without any message

curko123

It kicks us out of Team viewer from each user after two minutes of use. Can you turn this off for all 5 licenses because we use support with a 5-channel corporate license?

CindyPinkie

I AM A FREE USER - I'VE BEEN BLOCKED BY MSTAKE.

Please help me get my free account open. I need to pay my bills on my desktop in another city.

TEAM VIEWER has locked my account because I logged in from a Hotel's router - thinking I am a busness.

I am not using TEAM VIEWER for business.

Each time I try to send the message FORM to open my account - it will NOT populate the PDF. to send.

DanielFFF

I occasionally use TeamViewer (free) to help non-technical family members who are real dummies when it comes to computers. I recently installed TeamViewer on my recently-widowed sister's PC since her husband was no longer around to help with PC issues.

But today, on our first try at helping her, within several seconds of gaining control of her PC a message popped up on my PC saying: "Connection blocked after timeout.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Connections to this partner will be blocked until 15:29"

But after waiting till the nominated time and trying to reconnect, the same message appeared immediately (no connection established), with a new, LATER time. So it was impossible to connect.

Despite installed TeamViewer only a few weeks ago, her PC said it needed updating, so she did (I think, though each time she now runs it, it says she needs admin permission for program to do 'something' – I don't remember what she said the message was). She runs Win10 Home 64-bit, and I run Win7Pro64 with TeamViewer Version: 15.19.5 (32-bit).

Any suggestions about how I can successfully support my sister with her PC issues?

Thanks,

Daniel

ravelb

I have a problem, the session is disconnected after a few minutes, there is a message that I am using the account for commercial purposes.

Vstar

Hi all.

I'm not home now and want to connect my home computer using my phone. I try to start remote access to my computer using my phone.

But TeamViewer tells me that it is commercial usage and stops connection in 1-2 minutes.

How can I get my home computer ?

Thanks

FuzzmanKs

https://community.teamviewer.com/English/discussion/comment/123197#Comment_123197

@Gena_Roberts You should review what has been posted many times above. It is not your account that needs to be reset, but your Teamviewer machine ID. I would suggest you submit your ID and your Dad's ID (and anyone else you assist)...as i recall you can listed up to 10 ID's that you connect to. Follow PDF directions carefully. No spaces between ID's. As I understand, if any of the machines you connect to is running a Server based O.S. that is not allowed with the free license. Good luck.

KenBushaw

It is getting pretty frustrating to occasionally and suddenly be locked out for commercial use suspected. I have tried to get someone at Teamviewer to tell me why that might be. No luck.

We have several friends and family my wife and I help with their Windows computers. Their computers are pretty much permanently located in their houses. Our PCs are rarely used for Teamviewer while away from our house.

We are retired and have no work/business PCs to connect to at all.

On very rare occasions I have connected to another PC from my hotel room but that has not happened in over a year and I just got locked out again a week or so ago.

I do have one friend who has 2 PCs in his house and once in awhile I will connect to both of them simultaneously but I cannot correlate having done that with getting locked out. Does anyone know if that is not allowed for free use?

Anyone KNOW reasons they have been locked out?

Thanks,

Ken

kennyj

Since it appears that the free version of Teamviewer is no longer available, I'm wondering if there is an inexpensive version that will allow me to continue supporting a few friends and family members with personal computing.

email ID: [Removed as per the community guidelines.]

sakir_ipg

Hello,

I am a user of TeamViewer and I have corporate license to use it. When I connect to my customer's computer, I just stay in contact only in 5 minuıtes. After 5 minutes, an alarm screen appears and my connection close auutomatically. Alarm screen says you are using demo version. What reason can cause to that problem. We are not providing service our costumer at the moment and it is so importnat to solve the problem as soon as possible.

Thank you for your support.

alan_b

Hi, I am operating under a "free license" usingTV perhaps once every 3/4 weeks. Today I tried and was booted out in a couple of minutes. My profile says that I have a free licence?

eric1226

i am using teamviewer for personal and game

but yor recognize i am using for business

so i can't connect my computer when i am at my office room

please help me

tks

Ying_Q

Hi @vt,

Thank you for posting.

Kindly see the trouble shooting step from the following knowledge article please:

https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected#generate-pdf-button-not-working.-what-can-i-do

Hope it helps.

Best,

Gena_Roberts

Getting merged into this post is annoying. The only answer here is to have your account reset. I've done that and I'm still timing out. My Dad doesn't even have an account - so how do I get his account reset that doesn't exist? This is stupid. I'm going to go use **Third Party Product** instead.

Barnabus_Duke

I have the same issue. Will wait to see what response you get. Thx

rschneider82

I have free license blocked due to high activity. I use TeamViewer to connect to my home computer remotely. It says to contact support to have it removed.

David_Haddad

1) Been using for years, recommend that you charge something like $10/yr you would make a fortune

2) Recently, I get a 5 minute time out on the free version.

3) Reinstalled both on my computer and my dads.

4) Still times out.

Help

sprLeLLoSeX

I have the same problems. All the version is free but after 50 seconds they close

unknown

This content has been removed.

skippers46

i use team viewer just to check email on various computers located around my home and also use it when i go on vacation just to check my personal email never for any commercial use. Why have you blocked me using team viewer for this purpose

Gary_Keene

Every couple of years I travel from America to Germany for a two week trip. I use TeamViewer on that trip to log into my home computer in order to check email. This is hardly commercial usage, but I find that I am now blocked from doing so because my account has been classified as "Commercial Use", and I'm asked to pay for a commercial license.

Can you return my account to the 'free" status, and tell me what mistake I made that caused my account to look like a commercial account to you, so I do not repeat that mistake?

misterbear

I am also using free account , have not used it in weeks until today and am also timing out almost instantly. Sounds like there is a system issue of some kind causing this problem. Free TV is useless at the moment as far as I can tell unless there is a workaround of some kind. I have tried numerous times and it keeps happening.