Thank you for your post.
Sorry to hear, what happened. Maybe there was a misunderstanding.
I will forward your case to the responsible colleagues. Really apologize for any inconvenience caused.
Due to security reasons, I removed the ticket ID from the message.
I wish you a great day and all the best,Natascha
German Community moderator 💙 Moderatorin der deutschsprachigen Community
From what I can tell so far, here is how it goes:
There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.
I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.
Be very careful when dealing with TeamViewer they are highly unethical.
TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.
In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.
Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".
TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.
Yep. I got done on this. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I paid with PayPal, so I went to PayPal and cancelled my standing order from there.
Here is how to cancel an automatic payment with a merchant:
I want to cancel my subscription. Why is it so difficult? It says to create a support ticket but... there's no easy way to do that.
THere's no email.
I don't want to write my personal information here.
Please contact me immediately to terminate my subscription.
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Yes, it is impossible to cancel the subscription. I have created a tick to cancel my Business subscription but no response for a week.
Hi @peter_liu ,
I have double checked with the right department to follow up with you on this case.I apologize for any inconvenience caused. Please wait for the answer from one of our staff members.
All the best,Yuri
This is intentional. They want you to struggle to cancle. This is a very untrustworth company.
What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle because i contacted them 20 days prior not 28 days prior.
Hi there I'm havng the same experience, i only received the invoice on saturday, and got debited Monday. I mailed the sales team to cacel the subscription but have since received no repsonse. I call the SA accountS department this morning and was told that i need to cancel 24 day before, how is this possible when i'm only invoiced on such short notice. I will take this futher. Let see waht the other subscibers think. This is'nt ethical at all.
#5263069]: Sales Inquiry: Cancellation query
@Badr000014 wrote:Hi,I would like to cancel my teamviewer business license and refund the full amount which I paid today (13 July 2019).I send it to sales team and support team as well ( Ticket ID: 5259148 and Ticket ID: 5259142 ) what to do to ensure the process during 7 days?
Thank you for your posts.
I'm really sorry to hear what happened, but can confirm that the submitted tickets are already in process.
I kindly ask you to be a little bit patient until you'll receive an answer.
Thank you very much in advance and for your understanding.
Wish you guys a great day and all the best,Natascha
Teamviewer has outdated cancellation policy. Buyer beware they require a 28 day cancellation before contracts ends. Most states have laws against this type of cancellation. Call your BBB agency and complain. Don't take this laying down.
I have had this issue also. There was no reminder or notification that our supscription was renewing - I purchased for 12 month only to get us through until we got a new computer. I haven't used the software in what would now be the new billing cycle. I tried to find an email or a phone number to talk to someone and there was no way for me to get in touch with someone regarding my account. Our credit card expired and I didn't update it, now I am getting what looks like suspecious correspondance with horrible english from germany demanding the money and have applied all of these extra charges for I dont know what. When I tried to call and verify the message service was in german (which I dont speak) so I have no idea what is going on. This is an absolute joke. DO NOT BUY TEAM VIEWER!
I need to cancel my subscription too it's within the 7 days. When i click on create a ticket it loops me back to the community. How can I cancel!?
How did you create a ticket? I tried to and it loops me back to community.
I did that too.
Hello,I missed to cancel the subscription, which we are not using any more and today was charged for the rewewal.Could you please help me with the cancellation and refund?
No response so far
Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
Senior Community Moderator
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to at TeamViewer are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?