I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
I am writing to follow up on my refund request that I submitted 19 days ago. I have not received a response from your team and I am concerned about the status of my request.
Could you please confirm if my refund request has been received and if it is being processed? I would appreciate any information you can provide on the status of my refund.
Thank you for your assistance in this matter.
I'm in the same case. No reminder at all but the renewal was processed 2 days ago.
They just tell me in the invoice (so one year ago) it's written you have to ask for a cancel 28 days before the end.
Why they don't send a reminder like every "normal" company before it's too late ?
I have a lot of other subscriptions automatically renew but with a reminder sent IN TIME to take a decision.
It's just logical.
It's very scammy here, it looks like they have a line in their business plan for money made on unused licences which were automatically renewed without notice (oh yes sorry... one year ago somewhere written on the invoice).
I don't understand this behaviour of a company like that !
It's not because of a technical difficulty (they can renew automatically with email and payment) but just a way to make more money !
Hi Team,
I have same issue, but in my case I did cancel the subscription and I received confirmation on mail on Ticket No. [removed per Community Guidelines]
But 3rd party agent is still chasing me for it. Please can you guys help me with PDF for cancellation so that I can resolve this.
I am trying to reach on chat as well as on phone, but no one is answering. Please this doesn't look good for listed company.
Hi @HKTan,
Thank you for reaching out to the Community, and we are sorry to hear that you wanted to cancel the subscription for that long.
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link.
If you have any difficulties submitting a support ticket, you can also contact our customer support team by the following methods: phone or chat
Warm regards,
Akiho
How do I cancel the subscription?
I am trying to cancel since 2021. I get billed and pay for nothing in 2022.
For 2023 I disabled the auto payment, however, I still get invoices from TeamViewer.
My license is activated, yet logging in to support.teamviewer.com - loads up, then returns me back to the login screen.
Please, is there anyway I can actually get in contact with a human being that can solve this issue for me, without having to go through 5000 steps?
I am trying to do this, but I am stuck in an endless loading screen on Chrome, and Firefox keeps redirecting me to the login page. I can't believe how many HOOPS I have to go through just so I can talk to someone from the **bleep** support team. It's crazy to me how many obstacles you put in my way, just so I can't get my money back.
Hi @Trebor6969,
Welcome to the TeamViewer Community! We're sorry to hear about your experience 😕
You should have received an email with a link to activate your license on your user account.
If you wish to cancel your order, you need to open a cancellation request. As only a licensed account can open a ticket, please activate the license as a first step and then log in to the ticket system: 👉 Submit a ticket
If you need any assistance, please let us know!
Best,
Jen
Hello,
A few hours ago I placed an order for a personal use license. I expected an instant delivery, since I really needed to use the software at that specific time, instead, it has been a few hours already and the order ([Removed as per Community Guidelines]) is stuck in processing/pending.
I'd like to cancel this order if possible and use the 7-day money back gurantee policy in order to be refunded. Unfortunately there's no way for me to request a refund on the Customer Portal page.
My subscription auto-renewed without notice and it seems like Teamviewer make it intentionally difficult to cancel the subscription and have the payment refunded. To say that I'm annoyed is an understatement. I apologise to the other users for my username, but after getting messed about and having to verify and then create a username for this stupid Support Forum, I couldn't think of a more fitting name. I fail to see how being so sneaky with taking payments from customers and then making it difficult for the customer to have their money refunded is a good business model. I'd be substantially less **bleep** if I'd been notified a week before the auto-renewal was going to happen so that I could decide whether it's something I'd like to continue with. If Teamviewer don't respond in the next 48 hours then I will contact Paypal to reverse the payment.
Agree with other- not user friendly to cancel subscription or find where i can submit a ticket
how do i do that re me been signed in in the screen above
Hello @medvind1_ ,
Thanks for your post and welcome to our Community!
Please note that our public Support Forum and our social media team cannot process cancellation requests.
👉 For cancelation requests, it's necessary to submit a ticket so the correct department can process it. The step by step to open the ticket you can find here: 📄 Submit a ticket
We're also sorry to hear you're leaving us... If there are any questions or difficulties in using the license, please let us know. We would be happy to help you to use TeamViewer! 🙋♀️
Have a great day!
Best, Carol
Please confirm my wish about cancelling my order.
I refer to order [removed per Community Guidelines]. It seems that I already have TeamsViewer installed on my maschine. I therefore want to cancell my order.
Christian Gustavsen
Advokat
I cannot even login to submit any ticket. It keep sending me back to the login page. The same happens when I try on another browser. I want to terminate but unable to do so. Now my account had overdue with non-payment. And I got an email from the debt collector appointed by TeamViewer. The online chat is only for sales and they can't help in any way. Everything I read says I have to use SUBMIT TICKET. today my account has been terminated. and so I just discover the "Submit Ticket" is only available for paying customers, not for expired/terminated customers. There is no email adress to write to neither. All the emails from teamviewer are the 'no-reply' type. It looks like they only make sale and lock you in for life. WORST EXPERIENCE EVER!
**bleep** service tried to cancel subscription . I have now emailed teamviewer stating I will take legal action but guess what they are not responding.
I am sure it against the law not to have a cancelation button perhaps I will see what happens in court
Hi @Laurie_Griffiths,
We are sorry to hear about the unpleasant customer experience you are having canceling your license.
However, I can confirm that the ticket you opened via chat has been received and will be processed as soon as possible.
We thank you for your patience - our team will get back to you via the ticket you opened shortly.
/JeanK
I have after huge wastes of time, I've raised a ticket via chat. Still no response. Still haven't been told that the cancellation is actioned. Will now be reporting TeamViewer to Trading Standards. I shall be posting on LinkedIN and and all my social sites unless I hear from someone today.
Having the same problem. I've tried to cancel three years on the trot. Still can't stop them taking the money.
Hi @Divyesh,
We're sorry to read that you're facing some issues submitting a ticket.
I was unable to replicate the issue on my side.
Could you please try to access the ticket system with another browser? If it is not possible, delete your cookies and cache, and try to access it again.
Here is the direct link to the ticket system 👉 Submit a ticket
Please let us know how it goes, to help you further if needed.
Cancellation at TeamViewer is not easy. According to you we need to submit ticket before 28 days, on renewal. But this process is not ending....every time portal through 504 Gateway Time Out error.
Its just never ending process , getting login again again ...
No proper link where we can raise ticket.
I have the same problem as well, I asked to cancel their endpoint anti-virus and they let it run for 3 years Until they cancel it on their own because I was keeping the Credit Card low on funds so it could not be charged and now I am trying to end the subscription to TeamViewer and their doing the same thing with this one as well, these people are at the same level of ransomware team they don't care because their law protects them, what a **bleep** of a company and politic way of handling things, I decided to just cancel my credit card and get a new one
I am also having incredible difficulty closing my account, and to add insult to injury not only is teamviewer refusing to close my account, they increased the price as well!
Create a ticket and we will get back to you in 7 - 10 business days.
"We have forwarded your request to our Licensing Specialists. A member of their team will be in contact within 7 - 10 business days. "
This is not a good way to do business...
Some Feedback...
IT professionals work across multiple organizations and network with other professionals, this cancellation process has just taken this software out of consideration for several other projects.
I encourage you to pass this on and fix your system up.
Many thanks
Tyler O'Connell
How do I cancel my account. Where do I raise a ticket? Is there an email address that gets opened? Thanks
Hi, appreciate the reply. i just did that but it keeps prompting me the following. i have not added any computer to my list but except for the same pc.
Hi @MDDY,
Thank you for reaching out to the Community and we are sorry to hear that you have a hard time using TeamViewer.
To begin with, we would like to confirm some more details.
Please note that adding remote devices to your TeamViewer account is required as a part of the activation process on a Remote Access license. If the target device has not been added to your TeamViewer account, kindly add it and see if this helps.
💡Hint: TeamViewer license users can also contact our support team. If you'd like to, you can submit a support ticket by using the licensed TeamViewer account: 📩 Submit a support ticket
Hope you find this helpful!
i only connect to one computer. but why do i always get disconnected and when i try connecting again i get this message.
I always have a hard-time connecting to my office pc.
It is the only pc i connect to using either my ipad or my laptop.
sometimes I don't have any issues connecting to it but my team viewer account always gets logged out.
now i cant seem to access my pc again. i already assigned it to my teamviewer account.
