Our company has TeamViewer 7 : one Business licence, one Add-On licence AND customized QS for customers (simplified client, with our company logo, localized text, downloadable from our companys web page).
Last week we noticed:
- The business licence updated to 9, seems to work ok. "Lifetime" licence is now valid until 1/1/2023
- Add-On licence: does not work (no connection), and after update (to version 9), lost licence information.
- Customized QS: does not work (no connection).
TeamViewer has been critical tool when our customers need technical support. Last days been quite busy without this possibilty to help our customers.
So, only solution is to use money to update our "lifetime" licences?
EDIT: Our case was quite simple one. Our both licences (Business + AddOn) updated to 9. We changed our customer side customized QS 7 to standard TeamViewerQS 9. Not the best solution, but it works now, and our customers (over 500) can get our technical support again when needed. I understand the pain of those having remote hosts and similar cases.
i have bought team viewer 7 some years ago and it was working till last week without any problem. Unfortunately since last week it's not getting connected to the server. My operating system is Windows 7. It's showing the message "Not ready. please check your connection" whereas my computer is already connected to internet and other sites are working perfectly as before.
Can you please fix the problem
Good morning,we have some customers with windows 2000 sp4 operating system and we tried to install teamviewer versione 8 and 9 without success.
How we can manage this situation?
Apart from that we found ourselves unable to reach our most remote hosts, for which many of us had invested in teamviwer precisely for their management, we find ourselves even without the QS customized with our passwords.Considering the inconvenience you have caused us, you should activate the possibility of reaching the old hosts 6 and 7 at least until the end of the month.
Are you able to expand on 'automatic upgrade to a newer version'? Does this mean our customer machines running TV7 or earlier will be automatically upgraded (via forced update?), or will we have to RDP into these machines through their local network to update them ourselves manually? Our business has a corporate licence and we suppply software support for a lot of Independant food retail companies across Australia/PNG with hundreds of computers running TeamViewer for remote access. Most of our customers run TV on food scales, pos lanes etc and do not know how to update the TV client. Please advise.
Thank you for posting on TeamViewr Community and sorry for the late reply.
Let us break down your post into following parts please:
For more discussion and confirmation about the questions above, feel free to contact TeamViewer Support Team for further assistance please.
Hope the information above will be helpful and thank you for your understanding.
Hi all, As announced before and as most of you have noticed in the past days, we disconnected the TeamViewer versions 5, 6, and 7 from our servers on January 15th, 2020.Please find the original announcement and our reminder above. We emailed license holders inviting them to enjoy the free upgrade to TeamViewer in version 9 and to make sure remote endpoints are updated to TeamViewer 9 in time. Some customers informed us that they did not receive the email we were sending out. Our engineers found out that there was an issue in our emailing system, which causes that some customers did not receive the information via email. We apologize for that, sincerely. In the meantime, we were able to fix the mailing issue. Unfortunately, some remote endpoints of our customers could not be updated to TeamViewer 9 before January 15th, 2020.We, therefore, decided to re-activate TeamViewer in version 5, 6 and 7 until February 5th, 2020. We invite you to update your remote machines at the earliest convenience. You are now again able to connect to those devices and make a remote update during the connection.While TeamViewer 8 and above received some security patch in December, the versions older than TeamViewer 8 couldn’t be updated hence the importance of updating to a more modern version. Thank you for your understanding and enjoy your new features.
Good afternoon,I am wondering if an e-mail gets send out to all users or only the users that have either a 5, 6 or 7 license themselves?If an e-mail did get send for the new end date. i have not recieved any e-mail yet hence why i am asking. now i've been checking the forums since thurseday since we've lost about 160 of our customers who have older systems. luckely todat we've noticed about half of those returning to function. and we have updated these systems to atleast TV version 9. shamefully the other half of the systems we will need to physicly go to.Kind Regards,Joey Kesselaar
We have updated teamviewer 6 to 9 and it is working no problem ok.
But something is going wrong about perpetual licenses.. It shows our licence expire date About>Licence Expire date 01.01.2022 what? This is perpetual?
How to fix this expiration period problem?
How do I create a TeamViewer 9 QuickSupport module with a cusom logo? If I go through management console it creates it in V15.
With over 1000 TeamViewer hosts in our contact list all on different versions, is there a simple way to get a list of the hosts and their versions? This would help us make the new deadline.
I asked the same question long time ago (in some other form).
I'm curious in answer from TV Team.
Thank you for your message.
To create QuickSupport module in version 9, you need to activate your license on your TeamViewer license. Once it's done, you will be able to create modules in version 9.
This is how to proceed:
Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout
I hope this could help. If not, do not hesitate to ask your questions here.
following up on some questions we received from our customers, we are providing a small FAQ to answer those questions.
Yes - TeamViewer provided a free-of-charge license upgrade to all existing licenses, which were valid for TeamViewer 5, 6, or 7. With this, you can now update all devices to TeamViewer 9 and enjoy licensed connections in this more advanced TeamViewer version.
If your devices did not receive the auto-update to TeamViewer until now, you can either make a local update or a remote update to guarantee an update before February 5th, 2020.
Note: If your device is running with TeamViewer 5, the auto-update is not available, please make sure to make a local or remote update to TeamViewer 9.
1. You can trigger the update by clicking on Help --> Check for new version.
Depending on whether you are using the TeamViewer full version or the Host module, please check the following screenshots for visual guidance:
2. You can download and install TeamViewer 9 locally: Download TeamViewer 9
Updating the remote TeamViewer can easily be done during a TeamViewer session via the toolbar. Please keep in mind that you need to have a valid license activated on your device or your TeamViewer account to make the connection to an older version.
It will then show you the available TeamViewer version numbers, asking you to confirm the update. TeamViewer will most likely only offer you an update to the latest version of TeamViewer 5, 6 or 7. Please choose this version and you will get TeamViewer 9 automatically:
TeamViewer on the remote computer will close and install the new version (TeamViewer 9).
After the update, you will be reconnected to the remote computer automatically.
Note: Updating multiple TeamViewer clients on Windows PCs can be best achieved by using our MSI package, which is available with our Corporate license. Instructions can be found within the MSI download package and attached to this message.
Our Corporate license holders can benefit from the advantages of the MSI deployment of the TeamViewer software.
With TeamViewer MSI you can deploy your TeamViewer full version or Host module via Active directory easily to all your endpoints.
Please see the attached manual for the MSI deployment in TeamViewer 9 (upper right corner of this message).
Customers with a Business or Premium license could write and use a script which
Please be advised that TeamViewer does not provide such scripts. Also, we are not able to proofread such scripts.
With TeamViewer 9, TeamViewer made a tremendous step forward to increase the usability of the QuickSupport module.
Instead of sending an. exe file to your customers, you can simply send them a personalized link you get after creating your very own QuickSupport module, and your customers can download your always-up-to-date QuickSupport module from the internet.
You can generate the QuickSupport module within the Management Console under Design& deploy.
Every change you make to your module will automatically apply to the custom module like a new text or a new logo.
Please make sure to have your license (in version 9) activated on your TeamViewer account.
Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (the license key you got initially did not change during the upgrade to TeamViewer 9 - please feel free to use this key from your last invoice)
The expiry date visible under Help → About TeamViewer: In the case of the updated licenses this thread/FAQ is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.
Please install TeamViewer 8 on these devices. Your license in TeamViewer 9 is also working with TeamViewer 8. TeamViewer 8 received the security patches we deployed in December 2019.
TeamViewer can not provide you with such a list.
If you were saving all your remote devices within the TeamViewer Manager or the Computer & Contacts list (aka Partner list in older versions), you can connect to those devices and perform the remote update.
I hope this info helps you.
I have a license in 7.0 version. After update to 9.0 I have a monit license no. is no valid
[post edited by a moderator - personal information removed]
Remote update only update to newest version of TeamViewer current version or the newest on the market ..?? We need 9 version ...
Thanks for the quick response. I tried to activate my legacy license but receive the message "The license you tried to activate is already activated on another TeamViewer account." I used the license key when I upgraded my PC to V9 via the TeamViewer_Setup.exe. How can I tell which email address this is linked to? How do I get this corrected?
Boujour,Thank you for taking into account the alerts from companies affected by this downtime. (Corporate customer license, maintenance by teamviewer of embedded systems with TW host v7 to v15)We have 2000 embedded systems to patch remotely.The delay of a few days is short before the servers are shut down again on February 5.Can you extend this deadline?thank you for your reply
Thanks for your post.
I understand that this situation as not ideal for you as well as other customers.
While TeamViewer 8 and above received the security patch in December, the versions older than TeamViewer 8 couldn’t be patched. This is the reason why we needed to deactivate the versions 5 -7 a few days ago.
The security aspect is also the reason why we cannot extend this period longer, and we can only stress the importance of updating to -at least- TeamViewer 8.
Thank you for your understanding that security has the utmost importance for TeamViewer, and please accept our apologies for the inconvenience this causes to you!
Thanks and best,
Is there a link for download teamviewer quick support 9 ?
Could you tell me where i can found download links for teamviewer V7 and V6 ?I need it for industrial computer under Windows 98/95.Thanks,
I would question the legitamacy of turning off the servers as the contract states that they gurantee that they would provide services for a minimum of 10 years. It doesn't matter if they changed the T&C on later versions, if your agreement remained at a specific version, those terms still apply.Eventually they will mop up all those who remain on perpetual and force people to subscription.
Hi @Natascha / TV,
As others have asked, but we don't seem to have received a reply; some of us have thousands of remote endpoints within our Management Console. There doesn't seem to be an easy way that I can see, that it shows the version of the client.
For lots of your partners who have owned Teamviewer going back for us to Version 3, we need a way for the console or a report, to tell us which ID's have what version.
It's not possible for us to log into each of them to find out.
I'm sure that each client when they connect to your servers, tells you what version they are, all we are asking is for this to be passed on to us.
Without it, it could do, untold damage should a device be deactivated and we are not able to regain access to the main in case of an issue with our customer. We would be held liable for this.
I'm sure this is not an unfair request.
Please note, that I am also very unhappy that only those who held those license 5-7 were told about this. Surely you understand that your user base don't upgrade all clients to the latest just because you have the latest version yourselves.
Look forward to a quick response, with another possible delay to take into account all of those partners who are now unknowingly going to have issues.
Andrew MorisonIT Group ManagerTechno Group
runs only until February 5th, 2020
[Third-party download link removed by moderator - to ensure security please only download TeamViewer from the official website]
Thanks a lot for your feedback.
While we do offer a service that could provide such information (called: TeamViewer Monitoring & Asset Management) it would not work in this scenario (with TeamViewer versions under v11) on the remote devices. More info here.
TeamViewer 5, 6 and 7 are no longer available for downloads. The "oldest" possible version to download is TeamViewer 8. Here is the link to get the download: Download TeamViewer 8 and 9
In addition, TeamViewer does not support TeamViewer on Windows 95/98. Please find more information about which operating systems are supported here: https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141
Thanks for your understanding,
As per your latest email about the connectivity of Teamveiwer 7, I download Teamviewer 9 as suggested. However, when I applied my version 7 licence the message that the licence was invalid for this version (9).
How can I continue to use Teamveiwer with my Version 7 licence?
Please reply to my email linked to this account.
Can you send me your company details incl. the email address of the purchaser via a private message? So we can check your case quickly.
@Esther wrote:============================================Can I get a list of TeamViewer IDs from all my remote devices?TeamViewer can not provide you with such a list.
If you were saving all your remote devices within the TeamViewer Manager or the Computer & Contacts list (aka Partner list in older versions), you can connect to those devices and perform the remote update.============================================
The questions was ============================================@Nathan026 wrote:
Specyfically:"is there a simple way to get a list of the hosts and their versions?"
The problem is how to prevent problems, i.e. how do I know where the old versions are, of course without logging into remote hosts.
The point is not to log on to unnecessary hosts that are up-to-date.
100% why I just looked at this thread. We have hundreds of connections. Dont want to connect to each one. If TV knows the version of TV, why cant they put like a nice Icon on the screen so we know what one needs to be updated. That would be a huge huge help!
Also, we didnt get that email, and this isn't enough time. This is going to cause some serious ripples for people, including us.
Thank you for the feedback provided.I understand that the timeline for the deactivation of old TeamViewer versions could be tight for some users, but we need to move forward with this initiative.We communicated the sun-setting of older versions of TeamViewer on December 12th, 2019 and that the ability for those older versions to work would cease on January 15th, 2020.To give a bit of extra time to those customers who haven‘t finished their updatesyet, we have extended that January 15th-window by 2 weeks. We will not be able to extend that window any further than February 6th, 2020
We ask that you update your old TeamViewer clients. After February 6th, 2020, TeamViewer 8 and later versions will still function and receive updates.Thank you for your understanding, and please accept our apologies for anyinconvenience this causes you!
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