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Commercial use - Connection time out

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  • klepp0906
    klepp0906 Posts: 16 ✭✭

    before i even give teamviewer another go, is this still going on?  If sessions are limited to 5 minutes even for personal use, its literally pointless for me. 

  • for me it is even about 30 seconds and customer care does not give a sh*t

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    [removed per Community Guidelines]

    Np Android apps but great for possibly what a lot of of use it for on windows PC's ... for now at least...

    The fact that Tv block any unwanted links to 3rd party software suggests they're  worried we'll all defect.  **bleep** right, as good as TV is when it's free, if you continue to ignore us, we'll do just that and regardless of whether it's on TV forums or not we'll strive to meet our most basic needs.  So TV managers either just scrap the free aspect or come up with a more workable compromise.  How much would you make if you asked all of us free users to pay £1 a month? Surely you can monitor useage to a degree whereyou can truly assess business use as opposed to personal use...??? I know it sounds stingy but I'd pay £1 or $1 a month for an arbitrary amount of access. But it would have to be something not too ridiculous...Say 1 hour per day free what's that worth?  Plus that might encourage users to log off more, I sometimes forget to do this ... oops. 

  • You have to be persistent.  I used Facebook to connect with them and eventually got it al sorted out.

  • Bonzadog
    Bonzadog Posts: 26 ✭✭

    My suggest was not "censored" when I suggest using "Remote Assistant" from ***Third party product*** Not quite as good as TeamViewer but excellent to work with. @TeamViewer: Wake and and take action -- you are about to lose customers.

  • Globe
    Globe Posts: 1

    It's the same as it was and just not worth using for home use anymore.
    I use Discord screen share to help my friends and family thesedays - not ideal but we don't get disconnected and then blocked for a bunch of time supposedly because they decide to just assume everyone is using for business use, regardless of the fact they have my email address and 'registration' to know I am a home user helping out family and friends once in a while!

    Either pay for the software of find something else would be the best advice.

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    @Bonzadog  lol, it has been censored again, the email I got notifying me had the **Third Party Product** references but your last message on here had been censored.


    @Bonzadog wrote:

    My suggest was not "censored" when I suggest using "Remote Assistant" from ***Third party product*** Not quite as good as TeamViewer but excellent to work with. @TeamViewer: Wake and and take action -- you are about to lose customers.


     

  • Bonzadog
    Bonzadog Posts: 26 ✭✭

    You are right! My message was censored. At least I hope that the Teamviewer team are looking at our messages AND will hopefully change their policy. **Third Party Product** - remove the * I wonder if this will get censored?


  • Unfortunatey, TeamV is not what it used to be.
    In fineprint they promise FRE USE for personal purpouse (and they do not mension any time limits).
    So is not the outcome. They are blocking even personal users.
    I have been blocked 2 times, although i used it strickly for personal use.

    It is hard to find a mail, where to complain, when it happens (maybe it is done by purpose).
    It take months for them to remove the block. Im not shure that the second block is removed yet (sent complain mail nov.-19).

    Once you are blocked - they states that you have 5 minutes time limits, which is not true. I do not know what watch they are using, but the connection went down within 30-90 seconds.

    I have found a good enought substitute for TeamViewer,  Chomes addons - remote desktop.

    For now i cant recommend TeameViewer for personal users only.

    They have also very bad customer support (non existing).



     

  • Hi I am having the same problem somehow  I can't go back to free

    TV.jpg

  • they're definitely losing customers, but they don't really seem to care. I tried to push a solution here for a short time, but Teamviewer (as a stock corporation) is clearly not willing to do so... and now offers me a 10% discount - after they don't suspect a commercial use anymore but definitely found a commercial use. I haven't worked for about 5 years and only use computers for my private purposes - no doubt possible. Meanwhile I use Windows own remote capabilities or other products. From time to time I try Teamviewer... so far unsuccessfully, except an "Insider"-Update last week.

  • On December 11, 2019, my mother's computer was accessed by scammers in India, who gained access to her computer.

    She called me, and I connected with TeamViewer, which I use to help friends and family. The scammers were still actively exploring her computer, so I shut it down immediately. I later repaired the damage that they had done.

    However, afterward when I reconnected to her computer, or others, with TeamViewer, it appears that my ID, and possibly hers, have been flagged for commercial use.

    This was not my fault. The mistake was hers; I only tried to help.

     I have made a submission to the TeamViewer website, but my ID remains locked. 

    My pattern of usage is far to scarce for this be a "commercial" problem.

    How can I correct this?

  • Bonzadog
    Bonzadog Posts: 26 ✭✭
    The only way to correct this is to print out the TV Form in which you declare that you are a non-commercial user. You will need to do this for every ID you access. Then you wait and wait and wait until TV changes your status. There are alternative "Remote Assistant" available which are not quite as good as TV but are acceptable. TV is losing a LOT of sympathy for this action.
  • I've asked multiple times for non-commercial use.

    It seems like Teamviewer has no people at work under the teamviewer trademark as nothing ever happens.

    After connection establihed program promises 5 minutes online time after killing the connection, but actually timer is set for 30 seconds instead of 5 minutes. This is something very fun!

    I am not a big fan of Teamviewer anyway, but you would think the teamviewer could even program its programs properly, I mean - this is quite pathetic to even force customers to write these problems here. Very pathetic service in overall.

    Also it seems that being an potential customer doesn't mark anything. Even though we have many licences under corporation, but not very long anymore.

    Also, what is wrong with the post feature? "There was an error while attempting to post your message. Try again in a few minutes." are these the new features you were talking about?

  • So I got a commercial use detected a while ago. I submitted a ticket and they said they had reset my ID to free user. Since then it still says Commercial use detected and shuts down my teamviewer. I have submitted 2 more tickets with zero response after that.  

  • Okay, thank you for this reply. I will submit for each ID.

    ~W~

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    @waynrayn wrote:

    Okay, thank you for this reply. I will submit for each ID.

    ~W~


    Let us know as and when you get a reply, if, you get one that is.

  • I get this message every single time I use the service. I use TeamViewer on 4 devices at home, nothing to do with work, I'm not even in a job right now! What's even more frustrating is not being able to talk to someone directly about this, no service desk, no chat help, only a LOT of posts about the same issue and no answers.


    TeamViewer accusation.JPG

  • lyles43
    lyles43 Posts: 7 ✭✭

    It has been four weeks singe I asked for a review of my usage, to reset to free status. Other users have had extended delays. Do you really exist?

  • SAA
    SAA Posts: 6

    Hi all,

    I would like to know if my company computer is installed with Teamviewer Host 15 and  I remote in to the the company pc using Teamviewer 15 personal ( free ) edition from home computer. Will that infringe any license?

     

  • JeanK
    JeanK Posts: 3,828 Moderator

    Hello @SAA,

    Thank you for your message.

    Indeed, connecting from a free version into a computer with a professional license will infrige the conditions of private use. ?

    You will find all the information you need in our Knowledge Base article here: How exactly is "personal use" defined?

    I hope this could help. If not, do not hesitate to ask your questions here. ✌

    Cheers,

    Jean

    French Community Moderator
  • AlenaC
    AlenaC Posts: 470 Moderator

    HI @Closed account ,

    thank you for your post. Welcome to the community!

    Since the company is going to provide you support, they should have a license to connect to you. If this is the case, no commercial use flag :)

    Best, Alena

    Alena C
    Spanish Community Moderator
  • Nightowl1016
    Nightowl1016 Posts: 2 ✭✭

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

  • Nightowl1016
    Nightowl1016 Posts: 2 ✭✭

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    [removed per Community Guidelines]


    @Nightowl1016 wrote:

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.


     

  • SAA
    SAA Posts: 6

    @JeanK,

     

    Thanks  for the reply.

    If I were to run TeamViewer Quick Support on a commerical pc and I  connect to it using my personal pc, does that infringe any regulations too?

     

  • often i get blokt even i use tv only privat

  • Still no answer here nor here from moderators nor on email during almost a month!

    Could someone from Teamviewer team answer finally please?

    @Esther @JeanK @apapakostas @JoshP @Nadin1 

  • 3 tickets submitted on this issue and STILL no response!  4 weeks now I have been trying to get this fixed.  The two most critical items that an IT Professional will expect:  

    1. A product that FUNCTIONS as intended or advertised.

    2. When said product DOES NOT functions as intended or advertised, a RELIABLE support mechanism to resolve the issues in a timely fashion.  

    Are my expectations too high that neither of these two items are being met here?

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