How to cancel my order

Hello @RenaudEngie

Thank you for your honest feedback. ?

I will make sure to forward your feedback to our dedicated team. 

What you said in your edit is right. To access the portal, you need to activate the license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license.The TeamViewer account is mandatory to open a ticket to our support, because the system needs to recognize licensed and non-licensed account.

Best,

Jean

Hi @MarinkaC 

Thank you for your post.

Please note that the community isn't an official way to receive an individual assistance for  cancellation and payment.
Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket

More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

Also, you can reach out to our support team directly via local numbers found here.

I apologize for any inconvenience caused.
We thank you for your understanding in advance.

Kind regards,
Yuri

Hello,
our company also received invoice with renewal We would like to cancel our subsrcibtion but I can't find way how to.

Please contact me.

Kind regards,
Martina

Please can someone post a link to "Raise a Ticket" that actually works? I wasnt to cancel my subscription but all the links in this thread for raising a ticket simply point to here: https://www.teamviewer.com/en/support/

Where is there the option to raise a ticket?

Hi @TechTSUNAMI ,

Thank you for your post.

In this case, You can reach out to our support team directly via local numbers found here.
They will advise you what you need to do further. 
I apologize for any inconvenience caused.

Hope this helps!

All the best,
Yuri

Hello @Tamari 

Thank you for your post.

Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.

More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

Teamviewer has outdated cancellation policy.  Buyer beware they require a 28 day cancellation before contracts ends.  Most states have laws against this type of cancellation.  Call your BBB agency and complain.  Don't take this laying down. 

Hi @JeanK ,

I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!

Hello @Bardi,

The support team is still handling your case.

I will ask you for a little bit of patience, you will get a reply regarding your ticket.

Best,

Jean

Hello @Bardi,

Thank you for your message.

We are sorry for the inconveniences caused.

Could you please DM me your ticket ID? Even if the ticket has been closed, we will be able to find the case and make sure your request is processed as soon as possible.

Many thanks in advance.

Cheers,

Jean

Dear @JeanK .

I can't belive your statment because I can't open a ticket on the https://www.teamviewer.com/en/support/contact/ site. When I follow the link on the site abouve https://www.teamviewer.com/support/ I can only contact sales or support.

Contact Sales: https://www.teamviewer.com/en/support/sales-inquiry/
  Here can I contact sales, but still not open a ticket. the link to cancle redirects to https://support.teamviewer.com/ It's a dead circle

Contact Support: https://support.teamviewer.com/
  This redirects to https://community.teamviewer.com/?category.id=en
  Where can I open a ticket there?

I will cancel my TeamViewer Business Abo please tell me how I can easily do this!

I am also posting notification today that I wish to cancel my automatically renewed TeamViewer account. email [removed per Community Guidelines] .  I will open a ticket today now aswell but am posting here notification in case there is a problem or delay.

Hello @Xiaolin,

Thank you for your message.

Could you send me in a private message your ticket ID?

I'd like to have a look at it.

Cheers,

Jean

Teamviewer has outdated cancellation policy.  Buyer beware they require a 28 day cancellation before contracts ends.  Most states have laws against this type of cancellation.  Call your BBB agency and complain.  Don't take this laying down. 

Hi @Olsec, Hi @angrymob1 

Thanks for your posts. 

We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes. 

All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation. 

If there are any further questions, feel free to contact us again. 

Wish you a great day. 

All the best,
Natascha

Hi @JvdP ,

Thank you for your post.

If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community. So please keep in mind that submitting a ticket requires a valid TeamViewer license.

If you can't raise a ticket from this link, please call our support team so they will assist you further. 

Hope this will be helpful.

All the best,
Yuri

Hi Jean,

Please kindly elaborate how does one raise a ticket - your link does take me to anything resembling interface with a form to fill up, neither further instructions.

It's more like a sheap attempt to tire a subscriber attempting to cancel subscription. 

Hi,
we're keep getting some invoices although we are not using TViewver for 2 years. Submitting a ticket to cancel the 'subscription' is also not there. Clicking "Submit a ticket" sends me straight away to this community. Nobody's is answering our calls. How can we cancel ?

Unfortunately, it doesn't.

Can you please assist with cancelling my subscription asap?

Thank you.

Hi Natasha,

Can you please assist with cancelling my subscription?

I'm following the prompts and advise from your colleagues. The support from Germany, which is apparently helping UK customer base with overflow queries stopped responding and I'm left with vague advises about raising a ticket, which make me to go in circles on your support pages and forums as no clear interface for raising a ticket can be found.

Thank you.

Hi,

It is my second reply. I don't know why but my first one was not shown anymore.
In a nutshell, I have to say that it is the WORST service I ever seen in my life. Really. I do not appreciate the way we have to cancel the licence. I already lost 1 hour of work the previous week to understand how everything works here. And I'm not able to create your ticket.
You must change that.

@JeanK, following your steps did not work at all for me. I'm redirected here in the community.

EDIT: My licenses are not registred into this account because when buying your teamviewer licences, it is not mandatory to have an account. Maybe all the problem is how can I registred my licences into this account to get access to the actual ticket portal.

Hello @BIlyana,

Thank you for your message.

Sending an email to contact@teamviewer.com won't count as a cancellation request.

To cancel a license, you need to open a ticket. ?

You can open a ticket here: https://support.teamviewer.com/a/

You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?

I hope this could help. ?

If not, do not hesitate to ask your questions here.

Cheers,

Jean

On date of 14/04/2020, I been receive an automatic charge to my credit card for the renewal. I would like to request for refund. I no longer continue your service. 
Please proceed for refund. 
Thankk you. 

Hi All,

Thank you for your post. I apologize for any inconvenience caused.

If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. You can see an instruction to create a ticket from here. 

If there is any other quesitons, please let me know.

Kind regards,
Yuri

Thank you @RenaudEngie 

I have been looking for more than one hour, so it is absolutely not 'easy' to find, and I al starting to think that it is something wanted by teamviewer, to make it more difficult.

I don't need to register anything since I just want to submit a ticket. But I understand what you say, but until I will not have a link provided by the support, I can't do anything.

Thank you for your help and your answer,

Very difficult to send an email.  We need to cancel our plan immediately. The link provided below does not go anywhere. Simply does not work. We alredy sent an email to contact@teamviewer.com. I hope someone will reply. Sales@teamviewer.com is not active email anymore. 

Hello @cancelpro11,

Thank you for your message.

Opening https://support.teamviewer.com/a/ will prompt you to connect to your TeamViewer account. Once you have entered your credentials and connected to your account, it will lead you to the portal where you can open a ticket.

I hope this could help.

Cheers,

Jean

Agreed, just about the worst "subscription" scam i've ever experienced.

Should have spent some time investigating this product and the company before being dumb enough to "buy a license" last year.

Hi Team,

I want to cancel my subscription for a FULL REFUND

I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.

According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.

Thanks,

Ankit Vaghela

M:**Please do not post TeamViewer IDs**

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