I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @ExcelsiorEstate,
You can cancel your subscription in multiple ways:
Customer Portal
Submit a cancellation ticket
We are sorry to see you leave, and we hope to see you come back.
Wishing you a nice day!
Best,
Elif
How do I cancel my subscription?
Hello @qmcypms46n,
We’re sorry to hear that your experience with TeamViewer didn’t meet your expectations.
We have sent you a private message to gather more details about your case; we hope we can work together to improve your experience.
Valeria
I have exactly the same experience, really fed up with this. I'm gonna have to block my card as I don't see any other way.
Hello @hhaykk,
We are truly sorry to hear the TeamViewer experience did not live up to expectations.
I have sent you a Community PM for collecting more information about the case. Hope we can work together to improve the journey.
Ying_Q
This does not work!
I have been trying to cancel your subscription for several days. I’ve wasted a significant amount of time on this—many hours of my valuable time. Eventually, I decided to go ahead and purchase the license for next year. I did so, but I am still shown as a free user without an active license.
As a result, I am unable to use the application, and at the same time, I cannot cancel any further subscriptions. This situation is completely unacceptable and feels like a scam.
What I want is very simple:
2. I want to cancel the automatically renewing subscription.
I have contacted support, administration, and every available channel.
Everyone keeps sending me the same non-working link and repeating the same instructions. However, none of what you are telling me actually works.
Please resolve this issue immediately.
Your website is designed in a way that makes it extremely difficult to cancel the subscription. I have been trying to do this for many hours over several days. I have contacted support, administration, and every available channel.
A few years ago, I purchased a TeamViewer license for a one-year period. Since then, I have neither been able to use it—because it still shows that I don’t have an active license and that I am a free user—nor have I been able to cancel this subscription. This situation is extremely frustrating and unacceptable.
I have been trying to cancel your subscription for several days. I’ve wasted a huge amount of time on this—many hours of my valuable time. Eventually, I decided to just pay and purchase the license. I did so, but I am still shown as a free user without an active license.
As a result, I can neither use the application nor cancel any further subscriptions. This situation is completely unacceptable and feels like a scam!
Hello @hhaykk, Thank you for getting back to us, and I'm sorry to hear about your experience. Please note that with a Remote Access license, phone support is not included. In this case, you can request a cancellation via a support ticket. Since you mentioned that the page did not load correctly, I tested the process on my side. You can submit a ticket this way:
If the account is not linked to a valid TeamViewer license, you'll be automatically redirected to the TeamViewer Community instead. So it's important to make sure you are logged in with the licensed TeamViewer account.
You can find additional ways to submit a ticket in our Knowledge Base article:
Submit a ticket
As soon as you create a support ticket, please send me the ticket ID via private message. This allows me to check whether your request was received successfully and forwarded to the correct team. Best, Nadin
Last year I also tried to cancel my subscription, but the process was so complicated and unclear that I couldn’t find a way to do it. Today I have spent several hours trying again, and I still cannot cancel it, as the process seems intentionally difficult for customers.
Additionally, this is already the fourth year that payments have been taken from my account, even though the software was used once or not at all—I don’t even clearly remember, as any attempt to use it was only back in 2023.
Therefore, I kindly ask you to provide a working link where I can submit a cancellation request directly.
This is what the page looks like when I try to submit a request to cancel my subscription.
Hello @Nadin_W
Thank you for your response — I appreciate that you replied.
I have already opened the page you sent. However, I still do not see any clear way to cancel the subscription — there is no active link, no direct option, and no email address where I can submit a cancellation request.
Additionally, the page states that cancellation can be done by calling a phone number. I tried this option. The first time I called, I was told by the person who answered that they were from the sales department and could not help me. The second time I reached a department that should handle cancellations, I was informed that my subscription plan does not allow cancellation by phone.
This is frankly absurd and feels like a joke.
In this situation, I consider this to be an unfair practice and a deliberate obstacle preventing users from cancelling their subscription.
Please provide a clear and direct way to terminate the subscription immediately.
Best regards,@hhaykk
I cannot find a clear way to cancel my subscription. There is no possibility to do it by phone, and there is no email address provided to submit a cancellation request.
Therefore, I am writing here to formally state that we are cancelling this software subscription for [removed per CommunityGuidelines] . We have not used it for the past 2–3 years, yet the fees are still being charged.
We do not consent to these charges and do not wish to continue the subscription for another year.
Hello @hhaykk, Thanks for your question about the steps to cancel your TeamViewer subscription.
You can find all information about how to cancel your subscription in our Knowledge Base article:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/#:~:text=How%20and%20until%20when%20can%20I%20cancel%20my%20subscription%3F If you need any further guidance, feel free to let us know. We're here to help! Best, Nadin
How to cancel subscription?
I am experiencing the exact same situation and am wondering if there was a resolution.
This also happened to me. Our management is currently conducting a comprehensive audit of all software and hardware assets. During this process, our subscription with TV service lapsed, and we have not yet renewed it as we are still in the process of audit.
Recently, Michelle [removed per CommunityGuidelines]and Yumeka [removed per CommunityGuidelines]contacted us with legal threats regarding non-payment for the subscription. However, all previous subscriptions were fully paid, and we have no outstanding balances with your company.
We are uncertain why such threats are being made when it is clearly our decision whether or not to renew. Our license has already been deactivated, so we do not understand the basis for these aggressive actions. These tactics come across as coercive and unprofessional, which is concerning for a company we have been loyal to for many years.
This also happened to me. I find their customer support team very rude and mafia-like actions
Small print- hidden fee's … I canceled and they making me pay. I canceled almost a whole month before a renewal I never signed up for. SCAM COMPANY FROM NOW ON
Oh I am aware how to create a ticket. they are the ones telling me too bad. no refund. its theft! I made a police report and I am not letting up. all year. they Don't understand
Anyone else scammed? full year payment without authorization - no refund. they swear its policy.
Hello @Numatech,
We are sorry to hear the poor experience with TeamViewer!
As the Community team is unable to process any licensing related issue, we strongly recommend you continue the conversation with the support team in the support ticket. Thank you for your understanding and patience in getting the licensing issue sorted.
One last thing…. I was happy with TeamViewer… but this is not one of those "well you agreed to it" things this is not right and I want change for the customer.
I was happy with TeamViewer I had been for years. I purchased a year of service and I was automatically put on a auto renewal once I was notified I canceled as I didn't want to renew just yet "making a few adjustments" and I got charged as I didn't "in writing" cancel 28 days prior to a auto renewal and was charged another [removed per Community Guidelines] . Customer service swears its there policy and there is nothing I can do about it. I canceled 17 days prior to auto renewal that I never signed up for I was charged and I do NOT agree. Its starting to look like legally I should be covered as this charge is a hidden fee and they are not letting me avoid being charged. I plan to address this issue for the next year. Just because [removed per Community Guidelines] dollars means a whole years worth to me. They are doing this way to often as my research shows and toooo many people are letting them getaway with it. I am going to ask if anyone else has been charged against there acknowledgement. I plan to make that [removed per Community Guidelines] a bigger headache for them. Thanks if anyone wants to join in.
Hi @Veandrous,
Thank you for your comment.
Here is the link to our customer support page for the United States: https://www.teamviewer.com/en-us/global/support/customer-support/#:~:text=Submit%20a%20request-,Call%20us,-Monday%20%2D%20Friday
You can also choose the region and language at the bottom of the page.
Best, Jen
Can you provide a US phone number?
Hi @Today99_SolStice5,
Thank you for posting in our Support Forum!
We invite you to contact our customer support team directly to assist you with canceling your subscription.
As you cannot open a ticket, the best is to call them directly and share with them your order number: https://www.teamviewer.com/en/global/support/customer-support/
Have a great day,
Jen
I need to cancel the renewal for [Removed as per Community Guidelines] immediately, but it won't like me create a ticket.
Be part of the conversations shaping TeamViewer.
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
