Announcements

The Community is moving next week! 

Find all information incl. the timeline and tips for a smooth migration here.


We will be in read-only mode from this Sunday to Tuesday.

Posted by
Henagon

Cancel my subscription

Hello. I want to cancel my subscription. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my subscription to TeamViewer, how can I do this? Because there is no portal on this site to, "submit a ticket."

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Cancel my subscription

Hi all,

Thank you for your posts and I apologize for any inconvenience caused.

Please note that the Community is a public forum where users can get assistance from each other. If you are a paid user and are having any contract/invoice/licensing issues, or want to speak with our support team you need to raise a ticket or call us as moderators cannot offer 1-on-1 support here.

To call: You can reach out to them directly via local numbers found here.
To submit a ticket: You can submit a ticket from here.

We thank you for your understanding in advance.

Kind regards,
Yuri

Japanese Community Moderator

View solution in original post

13 Replies
Posted by Moderator Moderator
Moderator

Re: Cancel my subscription

Hi @BridgetS,

Thank you for the posting.

I may confirm that your cancellation request has been received and will be taken care by TeamViewer Support Team at the earliest convenience. Kindly be patience and wait for the response from the support representative please. We thank you for your understanding.

Warm regards,

Ying_Q 

Posted by
Henagon

Re: Cancel my subscription

Thank you very much, I appreciate your help.

Posted by
Digon

Re: Cancel my subscription

Hello. I want to cancel my order. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my order  to TeamViewer and have a refund , how can I do this? Because there is no portal on this site to, "submit a ticket."

Posted by
Photon

Re: Cancel my subscription

Same thing then they want to try and do a collection on the ACCOUNT, GOOD LUCK with that

Posted by
Henagon

Re: Cancel my subscription

I would like to cancel as well!

please help to send a refund ASAP!

Posted by
Henagon

Re: Cancel my subscription

I want cancel my assinatura

Posted by
Henagon

Re: Cancel my subscription

I HAVE NO FURTHER USE FOR THIS SUBSCRIPTION, THEREFORE I WANT TO CANCEL IT IMMEDIATELY.

Posted by Moderator Moderator
Moderator
Solution

Re: Cancel my subscription

Hi all,

Thank you for your posts and I apologize for any inconvenience caused.

Please note that the Community is a public forum where users can get assistance from each other. If you are a paid user and are having any contract/invoice/licensing issues, or want to speak with our support team you need to raise a ticket or call us as moderators cannot offer 1-on-1 support here.

To call: You can reach out to them directly via local numbers found here.
To submit a ticket: You can submit a ticket from here.

We thank you for your understanding in advance.

Kind regards,
Yuri

Japanese Community Moderator

View solution in original post

Posted by
Digon

Re: Cancel my subscription

I have been trying to cancel for months now too.  I have submitted a form request like they instruct you to but their reply is simply that they have received the request and that someone from the proper department will reach out to me in 3 days.  9 days have passed and no one has reached out to me to cancel my subscription.  I am still over a month out to the subscription auto renewing but they are making me very nervous that they will auto renew again.  I don't know what to do.  Please cancel my subscription!

Posted by
Henagon

Re: Cancel my subscription

N° Facture **Please do not post TeamViewer IDs**

 

Hi 

I want to cancel my subscription !
no way to find a way to do it !  


@BridgetS wrote:

Hello. I want to cancel my subscription. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my subscription to TeamViewer, how can I do this? Because there is no portal on this site to, "submit a ticket."



phone help is not answering

 

Posted by
Henagon

I would like to cancel my service and receive a full refund

I was charged mistakenly on my paypal account instead of my company credit card.  This has taken all of the money I intended to use on grociers which is obviously very important during this pandemic.  I have looked in many places online and cannot find any way to email support as it just directs me back to these self help pages so I am posting here.  Please cancel my subscription and refund me my money.  Thank you.

Posted by
Henagon

Re: Cancel my subscription

Dear Sir,

My Cancellation date (28 day notice period) was during Lockdown in India. We had no access to computers in our office. Lockdown opened on 18 May 2020. My yearly deduction happened on 16 May 2020. I wrote to TeamViewer on 18 May 2020 itself. There was no response. After persuing relentlessly for almost a month now,  Nooresaba Hazari says its not possible to refund. 

My usage of teamviwer has been NIL for the past 6 months as I online support has been stopped due to fewer support personnel on field. If there were no lockdowns I would have promptly submitted the cancellation ticket. I request the teamviewer team to kindly consider a humanitarian approach towards the situation. The pandemic has wrecked havoc world over. I cant bear a loss of more than USD200. I have already raised a ticket with my Bank for unauthorized deduction but I am willing to take it back if TeamViewer deducts a 2-day usage charges on pro-rata basis. Thanks and regards. 

Posted by
Henagon

Re: Cancel my subscription

I notice this question is marked solved. It is not solved.

However what is clear is that TeamViewer actively prevents clients from cancelling their subscriptions.

"Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."

Teamviewer disables overdue subscriptions even though they are renewed automatically, this means that a support ticket cannot be logged if TV auto renew and then disable the account (TV disables accounts overdue by 7 days).