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Posted by
Henagon

Failed payment and lost money

I was proceeding with the license purchase and got back the "timeout" result. My bank account was charged the corresponding fee yet I received no email nor license and now have no way to open a support ticket.

Can someone tell me how to proceed with this, I need to either get my supposed license or at least the the money back.

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Failed payment and lost money

Hi @kqhv ,

Thank you for reaching out to us.

With regards to the issue, I will send a private message in order to assist you further.
I apologize for any inconvenience caused.

Kind regards,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
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7 Replies
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Posted by TeamViewer Star
TeamViewer Star

Re: Failed payment and lost money

@Yuri_T  , is this something could you help?

Pro
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Posted by Moderator Moderator
Moderator
Solution

Re: Failed payment and lost money

Hi @kqhv ,

Thank you for reaching out to us.

With regards to the issue, I will send a private message in order to assist you further.
I apologize for any inconvenience caused.

Kind regards,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

View solution in original post

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Posted by Moderator Moderator
Moderator

Re: Failed payment and lost money

Hi @Vatsilidis ,

Yes, of course I will. Thank you for letting me know!

Best regards,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

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Posted by
Henagon

Re: Failed payment and lost money

The problem was resolved. Thanks @Vatsilidis and @Yuri_T for your help.

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Posted by
Henagon

Re: Failed payment and lost money

Hi,

i've just got the same problem of the thread starter..

Could @Yuri_T  help me too?

Thank you!

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Posted by Moderator Moderator
Moderator

Re: Failed payment and lost money

Hi @FRAZANCHETTA ,

Thank you for reaching out to us.

I have checked the case for you and I confirm that we will send your order confirmation email shortly. Could you please check your email?

If you need further assistance regarding your payment, please call our support team.
They will be happy to assist you individually.

I apologize for any inconvenience caused.
Hope this will be helpful.

Kind regards,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

Posted by
Henagon

Re: Failed payment and lost money

Problem solved. Thank you @Yuri_T