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Posted by
Henagon

License Renewal, Unfortunately, you have not activated your Customer Portal account. Please click on the activation link

Good Day,

My license is close to expiring. When I try login to renew the license I keep getting an "Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase" message and can't login to my account to renew the license.

How do I manage my account / licenses renewal if I'm unable to access the client portal. 

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: License Renewal, Unfortunately, you have not activated your Customer Portal account. Please click on the activation

Hello @ArkTheSpark,

Thank you for your message and welcome to the TeamViewer Community! 🙌

You will need to contact our customer support directly to get this sorted.

You can contact our customer via the following link:

I thank you in advance for your understanding. 🙏

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Posted by Moderator Moderator
Moderator
Solution

Re: License Renewal, Unfortunately, you have not activated your Customer Portal account. Please click on the activation

Hello @ArkTheSpark,

Thank you for your message and welcome to the TeamViewer Community! 🙌

You will need to contact our customer support directly to get this sorted.

You can contact our customer via the following link:

I thank you in advance for your understanding. 🙏

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post