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Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Just use **Third Party Product**

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Posted by
Photon

Team viewer 11

I'm a personal user but suddenly i cant download the tm v11 & other version because of "trial expired". I just want to know, what can i do??. Help me ASAP
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Posted by
Digon

About personal use

I have 5 pc in my house and i get pop up that i have 2 mins if i will run the tw in one of my 5 p's otherwise i have to buy a license ...
This program cant see those pc is in same range and im using it only for my computers ?

Did some one have the same problem ?

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Posted by
Neutron

Re: how to unblock my TeamViewer?

**Third Party Product** is fine. I use it now often.

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Posted by
Photon

Re: Trail version expired. how to change to personal

can anyone advise how to fix this issue. i accidently selected commercial when i installed teamviewer. then it's shows that trail version will be expired. i have called your technical support. the person who had picked up my call, just told me that she wont support. it's rediculous. how the user can use if you dont provide a support. i have tried to unstalled and installed again. same issue. also have been removed registry, temp folder .

Kindly assist 

thanks

 

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Posted by
Digon

Teamviewer timing out at exactly 55 seconds

As of today TeamViewer keeps timing out at exactly 55 seconds.  I get the message that commercial use is suspected (which it isn't as I only use for my own personal computers and family computers) and that it will time out after 5 minutes.  All day each attempt to connect to a machine times out at exactly 55 seconds and then it won't let me reconnect for 10 minutes. Very frustrating and makes me think time to look at another product.

Anyone else with the same problem?

Seems like a developer has put the time decimal point in the timeout counter in the wrong spot.

Alex

 

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Posted by
Electron

Teamviewer commerial use message

Hi,

i use teamviewer only to connect to my computer at home and to private computers of my family to help them. It could happen like yesterday, that i don´t close the teamviewer session and it closes automatically after some time. Today i wanted to open teamviewer and i get the message that teamviewer thinks i use it commercial, but this is wrong.
Please set my account again to private.

BR

Matthias

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Posted by
Henagon

Re: Teamviewer commerial use message

Hello there,

The same goes for me. I'm using TV to connect from my work PC to my phone. The work PC does have a licence for commercial use, while I use a non-commercial version for my connection to my private PC and phone. I admit to beeing lazy and leaving the connection open while working. Today I received a message that TV thinks I am using it for commecial use. That seems weird.

 

Chris

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Posted by
Henagon

Disconnect after one minute

Dear Teamviewer-Support.

Due the lack for privat users to contact you via mail I am writing m problem into this forum. I hope that is the right procedure.

Since yesterday I get to every of my devices a disconnect after one minute beeing connected to this device. I am using teamviewer for privat use for familiy and friends support. Is there any way to get rid of this disconnect after one minute and then be able to login again in 10 minutes.

Kind regards,

Deejay

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Posted by
Digon

Re: Disconnect after one minute

I logged the same issue.  As of yesterday Teamviewer is timing out after 55 seconds and can't reconnect for 10 minutes after that.  Very frustrating and basically an unusable product.

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Posted by
Henagon

Re: Disconnect after one minute

24 ago and still no response from teamviewer...

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Posted by
Former Staff

Re: Disconnect after one minute

HI @Deejay,

Thanks for your post.

To clarify the Community is for users to help users, which may be why you have not received a response to your question.

In the case of your TeamViewer saying it is a "trial" or "commercial" version, please view the following link to get help with your question.

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...

Hope this helps,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
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Posted by
Henagon

TeamViewer suspects that I use it for Commercial, when it is not the case.

I've been using the program for years, and have several computers that I keep remote access to. When I connect to one of them, I connect to only one and not all at once.

For some odd reason the Program hands out the message of "COMMERCIAL USE SUSPECTED", when I do not use it as such..

Screenshot_3.png

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Posted by
Photon

Teamviewer access

Hi teamviewer community, by mistake I install teamviewer for comercial use, now i can't access to teamviewer because of that. I want to use as non-comercial but the licence expires. Who can help me with this issue, thanks

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Posted by
Photon

"Trial License Has Expired"

My company was trialing TeamViewer to see if it would meet our environment's needs. We ended up taking a pass on it, but now I can't remote into my home computer from work. 

I use my TeamViewer exclusively for personal use to remote into my home PCs at lunch time or after hours. 

Tried uninstalling rebooting and reinstalling. Still no go. The account I used to trial for work is a different e-mail from the account I use for home use. It seems to have tied TeamViewer licensing to my work computer itself. 

Called for support and told that they couldn't help me. I'm getting very frustrated with this process. Was told to come here and DM as moderator, or make a post. So here I am. 

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Posted by
Electron

got flaged for commercial use

I got flaged for commercial use by mistake.

I have teamviewer for 2 years and I have it for supporting my family members' pc's.

Recently it shows that I am doing a commercial use but that is not true at all.

How can i fix it please??

 

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Posted by
Henagon

Teamviewer 13 disconnects after 30 seconds

I provide free remote help to our 500+ users on our IRCD. Recently I been getting Commercial use suspected. I don't make any profit from using it. It says I can connect for 5 minutes and that would be enough, but it disconnects me around 30 seconds after I connect. What's the deal?

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Posted by
Digon

Re: "Trial License Has Expired"

As of today i am getting the commercial use suspected as well, everyone is saying submit a ticket, i went to the ticket submission page and that now says you can only submit a ticket and ask for help if your a paid licensee!!!

So it looks like its time to find something new, TV shut down all free use of their program and is shutting down the free users by disabling them with the commercial use suspected.  I got over 30 emails today from friends and family saying theirs is doing the same thing so it seems to be system wide.  Pay or dont use anymore.

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Posted by
Digon

Re: got flaged for commercial use

You can't.  It started saying it for me and a couple dozen other people i know that use it non-commercially.  And if you go to the ticket submission to fix it now that web page says they are only allowing ticket submission by paid licensees.  Looks like they are shutting down free users by locking them out.

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Posted by
Photon

Re: Reset to private use?

I was using Teamviewer to connect my laptop to my desktop at home, just for displaying my laptop to a larger screen, and this message showed up ......

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Posted by
Digon

Re: Reset to private use?

I was using it to connect to my HTPC computer, it sits all the time connected to my main television without any peripherals other then a remote, so when i need to make big changes i just use TV to go into it, when i did that i got the commercial use suspected.  Now i can connect but i can't do anything, i see the desktop but i can't click on anything then a few seconds later it drops the connection.  

There isn't any way to send them a ticket to get it reset anymore, and the only email i could find is their sales email.  I sent them an email asking about whats going on because a couple months ago i submitted a ticket about another problem, so that page changed recently to licensees only.

Looks like TV is trying to shut out the free users now.  I used Chrome Remote Desktop for the first time today, not bad, works better from my phone then TV did.  So i might just drop TV altogether now.

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Posted by
Henagon

Re: Free version of TeamViewer Issues

well its the end of teamviewer for me as the free to personal use is locked with 5 minutes

as i dont make any money whatsoever by helping family and friends to buy a montly sucription is out of the question

time to get a replacement program 

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Posted by
Digon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

i have the same issue. uploaded logs.   no reply, still getting the stupid error. not using it for commercial.

 

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Posted by
Digon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

I uninstalled TV off my home computers and put **Third Party Product** on them, really quite easy, install the **Third Party Product** server on each computer and the **Third Party Product** viewer on my main desktop, log them all into my account and done.  It actually connects and loads the desktop faster then TV ever did i like it.  So i guess if nothing else i have them to thank for pushing me to a better program!!

 

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Posted by
Henagon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

same message

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Posted by
Henagon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

Same here, I don'e even use it more than a few times per months, mainly to help my mum or her neighbors with stuff they want to do on their PC and can't, or to connect to my own PCs when I am in the hospital every month. But since 2 days ago I am constantly getting the "commercial use suspected" message.

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Posted by
Henagon

Not in Commercial Setting

I need help with my account because I can only be on one Teamviewer computer/phone/tablet for 5 minutes and then I have to wait 2 minutes. I NEED MY ACCOUNT TEAMVIEWER IDs TO BE WHITELISTED. All I'm doing is helping out my friends and family across the country.

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Posted by
Henagon

Re: Teamviewer 13 disconnects after 30 seconds

Looks as if this was pointless. :P What a waiste of time..

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Posted by
Electron

Using teamviewer personal out of a proxy network

Hello Everybody,
i'm using teamviewer always in private matters, but often out of my network of my job and this network is using a proxy. So now i become the message, that it seems i'd use teamviewer in a commercial way. Had this problem two years ago and contacted the support and they reseted my ip.adress, but now, the support told my contacting the community. Can someone help my please? thank u so much...Greets Fez

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Posted by
Electron

Workaround

I have noticed that fresh install on new machine never gives 5 minutes warning immediately so I have created virtual machine and I'm running it as a snapshot, after it boots it also randomizes network card mac and windows installation ID just in case. Haven't had a problem afted I did all that.

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Posted by
Henagon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Yes Please I would also like to know WHY, and HOW teamviewer decides if my usage is "commercial"

As I understand it helping friends and family are supposed to be "FREE". And that is how I use it.

BUT NOOOOOOO. Now I'm suspected of commercial use.

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Posted by
Photon

I accidentally selected commercial and private use... now I am locked out.

Hello,

I started using TeamViewer about 2 - 3 months ago. I went through the setup quite quickly (as we all do at some point) and accidentally selected Both when choosing whether it was corporate or private use. Now, my account is locked pending purchase and I'm unable to submit a support ticket because I'm not a paying customer.

I find this to be quite a pain since that is what all the forums say to do, yet when I sent in my support ticket I got a generic reply stating that I was not a subscriber and therefore I needed to visit the forums.

Can someone please assist me in setting my usage to Private instead of Both?

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Posted by
Trigon

You can't open a ticket, instead look at the first post i...

You can't open a ticket, instead look at the first post in the thread here
https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-comm...
for the new method to fix this... there is a new form to submit.

The new form is here
https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

 

Kse Dyna --
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Posted by
Henagon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Hello,

I have at the moment the same problem. Is there a way to disable this message again and extend the session time of 5 minutes again?

I use this software only privately with my friends and my family members.

 

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Posted by
Henagon

Re: You can't open a ticket, instead look at the first post i...

Thanks. However, the popup appeared on my phone that I used during my monthly hospital stay to connect to my PC at home. Am I supposed to fill out this form with my home PC Teamviewer ID or with my phone teamviewer ID or do I need to submit a form for every machine I have Teamviewer installed on? I have multiple PC, a phone, a tablet, a laptop, they all have Teamviewer although I rarely use it on them. I really really cannot imagine which obscure algorithm could possibly flag teamviewer on my phone as commercially used, because I have never used it to connect to anything else but several PC in my home (which of course will all have had the same IP because they all are connected through my own private internet connection). Also the form wants you to submit a usage log and I have no idea how I would do that for my phone (or tablet). Does anyone have experience with that form?

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Posted by
Henagon

Re: "Trial License Has Expired"

I have been having this exact same issue!!! I have been emailing back and forth with a guy, and it is extremely frustrating. He doesn't offer help or any solutions to try and fix my problem, it's like I'm talking to a brick wall. UGH! I've used TV for almost ten years and love it, and to get stabbed like this is super frustrating. I just want my software to work...

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Posted by
Henagon

Go back to free licence without commercial use

My co worker installs Teamviewer wrong way, so commercial use onto this PC and he leave.

But I need use teamviewer with free licence by this PC.

I already got the message your trial is expired.

How can I use teamviewer with free licence without commercial use?

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Posted by
Photon

wrong download

I loaded the commercial version by error, 

I need Team viewr on;ly once  every 2 months, 

hom can I get the personnel version, 

 

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Posted by
Photon

Team viewer free trial

Can anyone assist me on how to put my teamviewer back to free user?

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Posted by
Henagon

Re: Team viewer free trial

Hello, I have the same proiblem, every time, TeamViewer udpates to new version go to trial and it switches to commercial every time. But I am only using free version, I do no need commercial, please help? This is not normal behavier.

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Posted by
Digon

COMMERCIAL USAGE DETECTED / CR-APPY CUSTOMER SERVICE DETECTED

still getting the bogus COMMERCIAL USAGE detected message.

filled out the form, uploaded logs.  no reply in a freaking week.

tried twitter and facebook.

they expect us to pay for this? worst customer support ever.

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Posted by
Digon

Re: Free version of TeamViewer Issues

jonathon, support is not replying to tickets on this subject.

 

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Posted by
Digon

Re: Workaround

Thats a good workaround, i tried that today to so i could connect to some family members computers and install **Third Party Product** instead without having to drive there or talk them through it on the phone.  I loaded up a virtual machine of Win10 and installed TV on that, i got two computers done and when i went to remove TV and install **Third Party Product** on the third one i got the commercial use suspected, so i rebooted the virtual machine and it came back up and no message and was able to get the last one done.  Goodbye TV... What a lying sack of %^$#@ this company is.

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Posted by
Henagon

private use form

Hello,

Where can I find the "Private use form?"

Thank you.

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Posted by
Henagon

personal use

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG

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Posted by
Henagon

Stupid business network detection error

Why.. For the love of all that's good did you guys try and tighten "Detection"... I am on a home network.. I get this Stupid error and now I have to post here because I "cannot submit a ticket because I do not have a licensed account" NO **bleep** I don't have a licensed account, I'M NOT A BUSNIESS!!! I have Computers on my home network that I manage (Residential line, non-domain) yet here I am.... I have used Teamviewer for YEARS!!!! And I have ALWAYS recommended you.. If this is the direction you are turning product, I will go elsewhere. Fix this!!!

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Posted by
Henagon

Kommerzielle Nutzung festgestellt. WAS NICHT STIMMT!

Bei mir wurde eine Kommerziellenutzung festgestellt. Was aber nicht stimmt. Ich habe keine Firma und kein Geschäft. Ich nutze TeamViewer privat und nicht Kommerziell. Ich bitte das diese Sperre aufgehoben wird!

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Posted by
Digon

Getting flagged as commercial user.

I have about 5 computers that are mine with broken screens or no way to control them other than TeamViewer, recently I have been getting a message that says "commercial use suspected" I am not using this for commercial use, I use TeamViewer to control MY computers and to help friends that don't know whats going on. I don't know how but if there's a way to prove this I gladly will. I'm afraid I'm going to get locked out of my account or punished in some way. again ill prove I'm using this for personal reasons and not in commercial settings any way you'd like.

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Posted by
Photon

Re: Getting flagged as commercial user.

I'm in the same boat - my one personal computer is on a work-network but it is my personal computer....I have computers set up at my in-laws, my parents, my grandparents, so I have several locations...but it is all personal use.  Please help!

Posted by
Digon

Re: Getting flagged as commercial user.

I am having the same issue. I use my laptop to connect to a pair of desktops in the attic and am being told I am using it commerically and need a license.

1 Reply