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Posted by
Henagon

Trial Period Over for Personal Use???

I am using Team Viewer for personal use.  The website says this is free.  However, no matter how many times I uninstall and reinstall Team Viewer, I keep getting a popup that tells me that my trial period is over and that I have to buy a license.  And, Team Viewer will not work anymore.  Team Viewer requires licenses for personal use?  When did that start?

Posted by
Electron

Re: Personal usage flagged

I quit using them a while ago over this, because I felt a sense of guilt. I eventually found my way back.. I use it heavily on maybe 5-6 computers all of which are non-commercial and hobby-class if you will.

That said, I'm not sure if the heavy use on multiple computers is the issue here or if it's that I have several VLANs setup in my home because I'm a geek.. either way, I also do not appreciate being falsely accused of violating their license agreement.

I would be very happy to pay a person user subscription because I like the product so much.  Something that is fair, similarly to what Splashtop charges. However for my purposes, I could just as easily cut over to RDP or some other free alternative I just love the power of TV, and I regularly advocate to get it used in-house commercially so I could offset my guilt for using it freely for my personal use by gaining them a paying client.

Posted by
Photon

Re: Trial Period Over for Personal Use???

Posted by
Photon

Lizenzfehler bei Free-Version Teamviewer

Hallo, ich erhalte trotz Verwendung der Free-Verison (privater, nicht kommerzieller gebrauch) auf meinem PC die Meldung "...Ihre Lizenz ist jedoch leider für diese version nicht gültig..." usw.

Habe bereits einen Neuinstallation durchgeführt, hilft allerdings nicht. die meldung nervt :(

MfG

F. Schmitt

 

Posted by
Henagon

Re: Test licence expired - i want just the private one

i have same problem, i have no idea how to fix this 

T.S
Posted by TeamViewer Staff
TeamViewer Staff

Re: Trial Period Over for Personal Use???

Hi MJJPA,

Thank you for your post.

TeamViewer is certainly free for use, so long as the usage is within the free usage terms.

In regards to the "trial" message, this appears as a particular option was selected during installation. 
"sl33pyon3" has posted a link to the correct information and reason, in his posted reply.
If you follow the article, it will show you how to resolve the issue.

Thanks again,

Yuhi

Posted by
Henagon

Demande achat de licence malgré utilisation privée

Bonjour à toutes et tous,

Voilà j'utilise teamviewer à des fins privé et toujours de mon domicile. Ayant changé de pc j'ai dû télécharger le logiciel sauf que celui-ci m'a autorisé un accès gratuit pendant 7 jours et maintenant me demande d'acheter la licence;

Comment puis-je remedier à cela sachant que j'ai désinstaller et réinstaller et mon adresse IP est reconnue automatiquement

Merci de votre aide

Alice

Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Here's what I think is a unique (first and last time) problem/challenge for this legal fiction and its global community!

The following describes my predicament, and the problem that was presented to TV via its page at https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.44149412.1027327519.1519615486-....

"We are a family of four (soon to be five) out of six (of my own) homeschooled children, and we utilize Team Viewer so I can "oversee/monitor", interact and support my children's education which takes place in our 100% digitized/paperless homeschool environment via Google's LMS (Learning Management System) "Google Classroom" (recent implementation). We have ZERO business appliances (because we don't have a business), and 20+ "personal-only" devices, computers, TV's etc, (including five PC's and a Mac).

We intended and hoped to rely on TeamViewer, all day, every day, but if our usage constitutes "commercial use" we will have no choice but to seek free alternatives (if possible), and compare TeamViewer's offering to that of fee-bearing services like Zoho, and/or utilize Google Hangouts in conjunction with other free programs such as Discord, scribblar, liveboards, or preexisting subscription-based bundle inclusions like Skype."

14 days ago I submitted my log file and the explanation above, and yesterday I discovered that actual/real "LAN-only" connections are possible with TeamViewer (by entering the IP addresses of the "local" computers in the "partner ID" section). I don't know if this would make a difference in being targeted as a suspected commercial user. I also discovered (in this thread) that vendor's/IT support tech's offering a service to you (and who remote into your TeamViewer ID's associated with "free/personal" accounts), can also arouse suspicion! I don't understand how that can have a bearing on the conduct of the machines connected to your "free/personal" accounts.

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

It'll be interesting to see what solution TeamViewer offers, and also if any other homeschooling parents use TV in the manner that I do, and if so, what their experiences have been.

 

[comment removed per Community Guidelines - #6 - Just the facts, please]

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

I submitted logs and complaint to TV over a month ago now, still no action on my free user account, still getting the commercial use suspected and sometimes it says business network detected, though i'm only using it on my home network!!  So i doubt you will get any action from them, at this time they seem to be completely ignoring the free users.  They closed their ticket submission for problems to paid users only, then they made it separate page to submit a report for commercial use suspected, so the signs are their they are just tossing us out in the wind.

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

For information,

I used the link I posted to leave a ticket to Teamviewer team. And although it was warning me that they may take some lonnnnng time to reply to me I received an answer quite quickly.

They remotely turned off the pop up message.

I just tested it at home between my two computers.

No more messages.

Thank you Teamviewer.

For the others, I hope you'll have a quick reply and that they will help you correct it as they did for me.

Posted by
Digon

Re: Commercial use suspected pop-up message (Solved)

For information,

I left a ticket to Teamviewer team. And although it was warning me that they may take some lonnnnng time to reply to me I received an answer quite quickly.

They remotely turned off the pop up message.

I just tested it at home between my two computers.

No more messages.

Thank you Teamviewer.

For the others, I hope you'll have a quick reply and that they will help you correct it as they did for me.

13 Replies
Posted by
Henagon

Re: Commercial use suspected pop-up message (Solved)

Bei mir wurde eine Kommerziellenutzung festgestellt. Was aber nicht stimmt. Ich habe keine Firma und kein Geschäft. Ich nutze TeamViewer privat und nicht Kommerziell. Ich bitte das diese Sperre aufgehoben wird!

I use it private! To help my family or any other reasons but but only privat!

I hope u will remove the 5 mins limit.

 

[email removed]

Alboz23

Posted by
Digon

Alleged use in the commercial environment

hello, I have with teamviewer the problem I would use the software allegedly in the commercial environment although I use it only privately within the family / circle of friends (more than 40 devices), affected is my TeamViewer account with the deposited in the account (login for this forum) address as well as my [personal information removed by moderator], what can I do because TeamViewer unfortunately no longer offers e-mail support for private persons and offers only business customers what I can not understand.

Posted by
Photon

How to revert to Free

 

Hi, I dont know how I got to activate some license but I don't want bussiness and now I cannot use it anymore - please help it's for personal use - what should I do ?

I get the message : Trial version *expired* 

I never intended to use for bussiness 

I need free version please

 

Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!


@kb0nlywrote:

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

I submitted logs and complaint to TV over a month ago now, still no action on my free user account, still getting the commercial use suspected and sometimes it says business network detected, though i'm only using it on my home network!!  So i doubt you will get any action from them, at this time they seem to be completely ignoring the free users.  They closed their ticket submission for problems to paid users only, then they made it separate page to submit a report for commercial use suspected, so the signs are their they are just tossing us out in the wind.


Hi.

Thanks for your suggestions.  I did look at Google's remote desktop, but that unfortunately doesn't suit our application requirements.  The closest product that would suit our requirements is FixMe.IT (at US$300 p.a.) but it's lacking some of TV's features which are also beneficial to us (such as the ability to have meetings and use VOIP) because my children and I use wireless headsets to communicate (to minimize disruption to those working) and sometimes we hold "meetings" so that they can all view my desktop from their PC's (instead of all hovering around the (four) monitors attached to my PC).

I realized that "allow incoming LAN connections" was "deactivated" (under extras > options) on some of my kid's PC's which was preventing me from connecting to their machines on the LAN.  Connecting this way means I don't receive the pop-up "commercial use detected/suspected" etc (makes sense, I think), but we cannot use VOIP or meetings feature because this occurs over the internet.  Soooooooooo....we're using a combination of TV (LAN-only) to oversee/support/model/demonstrate/assist only, in conjunction with "discord" (for VOIP and chat).  We're also testing fixMe.IT on a 15-day free trial.

As a fee-paying G Suite for Business customer (because as homeschoolers, we're frequently discriminated against and ineligible for many FREE "education" products like G Suite for Education, subscriptions and any applicable discounts) I may look at google hangouts, and/or "google meet" to see if I can achieve something similar to "'screen sharing meetings".

 

You know there's something wrong when a profoundly sick society (no surpises), forces you to hemorrhage US$30K p.a. for virtual private school curriculum, so you can homeschool your kids in order to protect them from xenophobes, racists, bigots, and predators like pedophiles, and hebophiles!

Posted by
Henagon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

I have the same message each time I use Teamviewer.
I don't use teamviewer for commercial only to  help some old parents and old friends (the younger have no need to be help !).

Question : how to fix this Teamviewer message ?

Posted by
Trigon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.


@pacha35wrote:

I have the same message each time I use Teamviewer.
I don't use teamviewer for commercial only to  help some old parents and old friends (the younger have no need to be help !).

Question : how to fix this Teamviewer message ?


go to this link and submit your info: 

 

https://www.teamviewer.com/en/support/commercial-use-suspected/

 

Posted by
Henagon

Why my computer is blocked

Hello today I try to log in my computer in Ireland and I have messege that mt computer is blocked becouse commercial use suspected... I didn't use it for nothing comercial
Posted by
Henagon

Connection aborted after 5 minutes

Good day,

Now I have a new operating system installed. And thus a new ID.
As in the past now begins again "the message that I may use the program commercially"
For the umpteenth time, I denied this for the umpteenth time.
Therefore, I'll write again that you reset the status.
You absolutely have to change the filters, I've been working for decades with your volunteer program to help poor people.
However, I have not had such annoying reports throughout the previous years.
I already know your standard answer to my e-mail.

MfG Günter Müller

My new ID: XXX XXX XXX (Removed by Moderator)

My presumed old ID: XXX XXX XXX (Removed by Moderator)

Posted by
Electron

Hi, my license is free and now teamviewer says i need to pay

Someone can revise my license?

Its free and now say i need to pay.

My id is [ID removed by Moderator]

Thanks

 

Posted by
Electron

Suspected commercial use - form to report private use is broken

I'm having the issue described here:  https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

" If you believe you use TeamViewer exclusively for private purposes, please contact us through this form for TeamViewer Commercial Use Suspected."

However, the link (https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.232309078.858688994.1520303336-... ) is broken.  How can I report that my use is private without this form?

Thanks,

S

Posted by TeamViewer Staff
TeamViewer Staff

Re: Suspected commercial use - form to report private use is broken

Hi sjazz,

The form is the only method.

What do you mean it is broken? I have just tested the link https://www.teamviewer.com/en/support/commercial-use-suspected/ and this is working fine.

Can you explain the issue or maybe try on a different browser?

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by
Photon

I CAN T START MY SESSION A SIGN TELL ME THAT I M USING MY PC WHIT COMERCIAL USE

when I try to sta

When I try to start the session, a sign tells me that I am using my PC for commercial use and I have been using it for personal reasons for more than two years. I am in Spain and I connect my PC in Spain with the one in Argentina. How can i solve this problem? Because it does not allow me to enter.

rt de session whit a Pc 

Posted by
Electron

I am using TV for personal use but now it tells me trial ended

How can i fix this annoying trial period expired issue?

 

i am using for personal reasons and connecting between only my personal computers

Posted by
Digon

Teamview 12 times me out

After 5 minutes of using Temaviewer 12, I am being timed out stating its been unused.

I have checked all the settings but nothing works.  Please help!  V.v.v.v.v.v. annoying!!

Posted by
Henagon

error of license

i have already download teamviewer13 buy it is writing to me that i have a 5 days to used it and than it is expired i want to use it for free why is it like that?

Posted by
Henagon

Re: error of license

I have the same issue can someone help with that problem? 

Posted by
Photon

Licence for mobile

Sorry if this is already answered, i did a quick search and found nothing.
So the question is, if i want to connect from my pc or my android to another android do i need a paid licence?
I ask because i was setting up teamviewer host in an android, all went well, but when i tested it from mi pc i got a mesege saing "suspected commercial use" but it let me remote the phone anyway.
I only intent to use this to remote the phone i'm giving my parents if they experience any problems; like i do when they have problems on their pc.
Sorry for my bad english.
Here is capture of the message
Captura.JPG

Posted by
Photon

TeamViewer 13.1.1548 licence error

I'm using the free version, but it says commercial use suspected, I just don't understand :smileyfrustrated: . I use TeamViewer for personal purposes only.

Posted by
Henagon

TeamViewer thinks I’m using the software commercially?!

I am using Teamviwer alot, mostly when my friend doesnt know hwo to do anything with huis laptop.

He needs help at installing programms, using photoshop what ever....
I am not using it for any comercial things?! Can i bypass this? This is really annoying! My acount is locked for 5 minutes...

 

Posted by
Photon

to Re: TeamViewer thinks I’m using the software commercially?!

The same is begin to happen to me.. Someone know what is these issues?
I don't use teamviewer so frequently or so long, and normaly is for help my dad or my friend.

Posted by
Photon

SESSION NO BUSINES

Hi,

I need change my session of NO BUSINESS, please.

 ID TeamViewer [ID removed by moderator]

Posted by
Photon

Re: 2018 Top Rated in Remote Desktop Software

why the time in wich you can acces a computer of a friend or so is just 5 minutes is not eanough to inspect and help your friend repair it can we do something about that ????

Posted by
Trigon

TV commercial use

Uh oh just got the dreaded "suspected commercial usage" message! I'm about to go on vacation with my tablet and was just checking I could access all my home computers. PLEASE don't cut me off! Many thanks!

Tried to fill out your form but it kept asking me to accept privacy policy!

TeamViewer ID - (Removed by moderator)

Posted by
Digon

Re: Free License Limitation

After a reconnect the disconnect timeout is vastly shortened and eventually you will not be able to reconnect but must wait for a certain amount of time before reconnecting.

Also I don't know how long it takes before you can reconnect for another 3 hour free period.

I will keep you posted as I find out more

Posted by
Electron

Can't Re- Install with Free license (non-commercial use)

Please Help.

I can't remote partner ID teamviewer, because my licenses was expired.

i have re installed team viewer and chose type personal (non commercial use), but my team viewer didn't work, still the licences was expired.

need your help.

regards,

Posted by
Henagon

Re: Free License Limitation

Having right now the same issue plus a "commercial use" - which is not the case at all, only a big family with PC and smartphones - message that keeps popping up.

 

Posted by
Electron

Re: TV commercial use

I'm also getting this message - I submitted a form 2 weeks ago - no response at all yet.

Posted by
Henagon

Re: TV commercial use

Start using alternatives.

I talked to support today and they said use the forums and good luck.

Posted by
Electron

How to change settings from business to personal/ non corporate version

Please need your support.

By mistake was set up the corporate version of TeamViewer instead of personal.

I've tried to uninstall and set up again, but it doesn't help.

How can I get free version back again?

Thanks for help beforehand

 

Posted by
Photon

Re: Can't Re- Install with Free license (non-commercial use)

i have the same Problem.

Michael

Posted by
Henagon

Re: RE: Free Version Trial Expired

Hi - I'm having the same exact issue. Is there any solution? I've tried re-installing numerous times. Thank you. 

Posted by
Digon

Re: Free License Limitation

Yup it seem to arbitrarily think that if you use it for a number of family/friend and use it for long periods of time that this is commercial use.

In the past you could tell then that this is not commercial use.  Now that there is no support of any kind for "free users" one must keep on creating new accounts and transferring the computer info.

The FREE ACCOUNT is not really FREE anymore.

By the way I am on my 3rd account at this time.

I help friends and family to maintain their Windows 10 systems and answer questions.  At times on very slow systems this can mean several hours of use.

Now after 5-10 minutes I get disconnected even on a new computer.

Time to create a 4th account, or find a better tool.  By looking somewhere else this might make me find a better commercial product.  Oh well.

 

Posted by
Henagon

Trial Version Issue

So I accidently installed the trial version of TeamViewer on two of my family’s computers when I meant to install the free version to help them. Now I am getting the message that “The Trial License of your partner has expired”. How can I install the free version now? Tried to uninstall TeamViewer and install free version but still get this message. I tried to find information on the Knowledgebase but not finding anything to help me resolve my issue. Please advise. Thanks.

Posted by
Digon

Re: Suspected commercial use - form to report private use is broken

I am also experiencing this issue as of 3/27/2018. Tried both Chrome and Microsoft Edge browsers and both result in the same error page after the form is submitted:

Edge errorEdge errorChrome errorChrome error

 

 

Posted by
Digon

Re: Suspected commercial use - form to report private use is broken

Form error still persists as of 3/28/2018. Tried Chrome again and even Internet Explorer 11. Same issue occurs in both browsers.

IE 11 form error

Posted by
Electron

Free version lies and disconnects

I use the free version to connect to my mom's computer a couple times a year to help her out.  But the stupid client suggests I need a pro license and then only lets me stay connected for a short time.  Sometimes 1 min, sometimes 5 mins.  Then it disconnects and it will tell me I disconnected too often and won't let me reconnect.  Mind you I have connected once and got disconnected once.  Then I have to wait a couple minutes before I can get connected again.  Some times it tells me I can't use custom clients or company logos when connecting so I have to upgrade.  Keep in mind both computers have the free version installed and they say free license on them.  And the support site is pretty useless.  Please help.  I can't be the only one seeing this

Posted by
Photon

TeamViewer chat commercial usage.

For some reason you keep thinking I am using Teamviewer commercially.  I barely use it.  In the past you said I was using a HOST and a logo.  I don't know what a host or logo is.  I help my wife, sister , mother  and daughter when they mess up their computer, so I have no idea why you keep asking me to buy a license.

Posted by
Digon

Free account Locked

First I have the Free-personal version.  I have about 15 friends on my list.  I sometimes remote in and fix stuff for them.  

Im getting this message that it appears I’m using TV for commercial use.  I AM NOT!  

I cant find a email address to contact support directly.  I need my account fixed please

7BE0DF9E-2E73-49EB-B41C-C1707BCDB69A.png

Posted by
Photon

Error when using teamviewer for personal use

I use team viewer in my house to access a few desktops i have in my house, i help my husbands laptop, my daughters computer who does not live with me and my friends computer.  Lately I am getting a message saying my teamviewer needs to convert to a commercial account. why? i am using it for personal reason.  I can't find a number to call where I can speak to someone about this and I can't find anything online.

HELP