Teamviewer tells me I am using it commercially. 28 days ago!! I filled out a form and it told me I would receive a reply in approx 7 days.
I have tried contacting support via twitter but they can only say be patient your request has been received and will be dealt with in turn. This last contact was 2 weeks ago.
I am not using it commercially, I am using it for a Hospital Radio Station to add freely obtained and freely broadcast syndicated radio shows. I have a disability so I cannot get to the station as much as needed to import the shows. The station is a charity and NOBODY receives any kind of financial or any other kind of compensation for doing anything for the station.
I cannot believe 4 weeks is a reasonable amount of time to take to sort this out.
that's makes months now that I'm using TV for personal purposes...
I do it with netbooks or laptops, and I'm using several of them maybe twice or more per days, to access my computers for apps or website blocked in my own country.
that's why I would like to speak to a teamviewer representative to remove this "limit of 1 minute" every ten minutes.
is it possible to help me?
its concerns about two teamveiwer laptops (as a student, ,I use only, but several laptops, for private reasons), and I'm not, never been a professional.
I thank you vm teamveiwer to contact me for my 2 IDs, asap.
i thank you for your quick reply,
I already sent two emails, one today and the other one three weeks ago, without any reply from teamviewer.
I'm very worried about the quality of service or your free version.... I'm not at all in a professional environnment, how that issue could happens?
thank you vm
@matoka : free usually means no support, as support does cost money (i.e. they have to employ people that they pay for supporting customer); I wonder just how much time and energy this "reset to free" & "fill the form and wait" wasted...
I do it into the rule of the art :
being polite, wait, sending an email, then posting on the forum. No bad phrases, not being angry, just awaiting for an answer after weeks.
I don't understand why my teamviewers became limited..
It's taken 3 weeks, but I received an e-mail finding in my favour [as a personal user] today, and my "free license" has been reinstated.
I have been using software from another provider in the mean time, which has worked flawlessly however. I do like TeamViewer, but I certainly will not be uninstalling the new software, and it remains to be seen now which will become my preferred choice.
Wow! I got a reply from TV! Problem is, its from a request I had to have submitted more than a month ago, because I uninstalled team viewer and and happily using **Third Party Product** now.
Hi am glad to see at TV employee finally posting a reply to someone in this thread.
For me, the long rant from all these users has more to do with the poor support.
Its at least slow (I got a reply from a request that is at least 6 weeks old)
but usually there is no reply
The replies are not helpful.
It usually is a form reply,
with no useful tracking information (eg which of my installations are they replying about?,
or which of my many requests for support are they replying to, etc).
or does not include any explaination why they think I am using it commercially (email address, sensed a vpn, recognized a company IP range, etc.
I suspect the last issue has to do with the chance that they may be invading my privacy and so they do not want to give any evidence that could be used in a court of law
Anyways, I see they provide better explainations of what private us is, and yes, with this (I think newly refined) definition (since I had written approval my senario was not commercial 6 months ago) I am a commercial user (I access my work computer from one desk to another in my home via my home network so I can use my larger personal monitor on my private PC - this is commercial use according to them).
Its a moot point for me, and Ihave moved on to another product and am very happy with it, and would recommend it to anyone.
Her is a review of about 10 free solutions (it includes TV so I hope they do not delete this fair and honest link)
[comment removed per Community Guidelines - #9 - Sales/solicitation policy]
I wonder if it were a link to TV's own site or a review that only mentions how good TV is and doesn't mention any competitor if they would allow it.
According to the emails I received it took them 32 minutes to censor that link from the post.
Hello @Lourens020 ,
thanks for posting. Welcome to the Community.
Please read this article, where you can find the form Why do I see 'Commercial use suspected' / 'Commercial use detected'
I'm basicly trying to figure out if I'm using Teamviewer in it's intended way.
I installed Teamviewer for unattended access on my home pc and my mother's home pc, in order to log into them pcs whenever the need arrises, in my breaks (at work). At work I'm starting the app in a run-only (not install) mode.
At the moment I'm being automatically disconnected after a few seconds of establishing a connection and being prompted to buy the app.
As I click on the buy link, I'm being prompted to add my bussiness details. However I'm not a business, I'm a private individule, so I have no bussiness details.
Am I doing something wrong? Is Teamviewer not intended for private use anymore?
If anyone could advise, I'd be very appreciative.
I've been getting the "commercial use suspicion" the last two months. Within this period I have filled in the form twice and got a reply exactly in 7 days with the message that my account has been reset to free use since I don't use it commercially.
The last mail isn't even 24 hours ago and I already got a new commercial blockade on my first try. I tried contacting Teamviewer on FB but I just get the standard message that I should fill in the form again... Really bloody annoying and I'm not going to do it again. Guess I'll have to look for a different solution since I'm not going to do fill in a form every time I connect remotely.
@Llithy : just to be sure: have you filled the form for EVERY TVID you're connecting from and to?!? If not, if for instance your TVID from which you connect has been reset to free, but it is likely that the warning comes from the TVID you're connecting to; I know it's tedious, but this is the only way to be sure (and I think it's written in their article as well).
@pv7721 in my first mail to them I listed every device I have in 'my partners' , a total breakdown of everything with the usage patterns, the type of device, why I use Teamviewer on the device etc. For example
• "My personal laptop (1193******) uses...."
• "My wife's pc (7434*****) is used for..."
• "My main pc (1127******) is the...".
• "My server (183******) is..."
In my second mail I only referred to the first mail since it wasn't sent that long ago. Or isn't it enough to mention it in the form, do I really have to fill in a specific form for every single device? I connect mostly from my main pc, sometimes from my laptop or mobile phone and occasionaly with the web connector (when I'm at work where we aren't allowed to install Teamviewer but are allowed to use the web connector).
i finaly got a response that they think i use it commercialy well as i am just 18 year old geek who usses it i maiby use it a lot more then average but i do not get any money for it or any thing like that so it is completly personal
@Llithy : what I meant is have you filled the form available here: https://www.teamviewer.com/en/support/commercial-use-suspected/
As you can see you only have the option to fill a single TVID at once, so what I did was to do a boilerplate text, that I would adapt for each TV, probably similar to what you did: this ID is my main computr, this one is my mum's, this is my brother's etc.
Just for the record, I received for one TVID but they didn't tell me which one is, and for another one I had to fill and sign a declaration that I'm using for personal use; and never heard anything else for the rest of the TVIDs, I've just noticed that warnings have disappeared.
Yep that's the same I used (I wrote "mail" in my reply above, but ment filling in that form). I used the TVID from my main pc and added all that text at the "usage explanation". I might try once more to do the same thing as you, filling in a form for every TVID I frequently use instead of listing them all in the explanation text area although it is really tedious indeed.
Will be reporting back when I get an answer from TV for all the ID's and testing them for a few weeks to see if I get the limitations again.
@Llithy : as I've already said, if you are to receiv a reply it'll miss the TVID so you know to which one they refer to. And after two different replies for two IDs, I've never received any other reply for the rest (I had some TVIDs like yours, for different family members).
@pv7721Haha, that is sick, removing a link to a review of 10 products including their own.
Funnier still is they give this their explaination: "[comment removed per Community Guidelines - #9 - Sales/solicitation policy]" goes to a page that does not exist! This companies support team is a comedy of errors!
And best of all, did you know this thread has been viewed 133000 times!
Here is the good link btw. They simply do not allow any mention of any competing product. Its the only support forum I know that has that condition.
By the way, a colleague of mine said a very legitimate way to get TV to understand how important user satisfaction is, is for us all to go to product review sites, etc. and rate TV.
Just food for thought
And immediately blocked again. Guess I'll be looking for an alternative service.
I have also been unblocked. Haven't used it yet so don't know if I got blocked immediately again. We'll see.
I do NOT use the program for work! I only look at my home computer during my working hours. There was no problem before. Now why is the connection broken? What is the problem?
Thank you for your message.
Could you please provide us with more information in order to have a better understanding of the issue?
Maybe could send us a screenshot that explicitly shows the issue?
I thank you in advance.
i am using teamvieuwer to help famaly and friends. they all come to me for help and teamvieuwer is a great way to help.
unfortianatly teamvieuwer now says i use it comercial? and i need to buy it.
now i can only use it for 2 min or so and get disconnected and have to wait till i can reconnect again for 2 min.
what to do about it? if there is anything to do about it?
best regards edwin
Hi @edbean ,
thank you for your post. Welcome to the Community!
Please read this article Why do I see 'Commercial use suspected' / 'Commercial use detected' to get more information and know how to proceed.
If you need more help, please do not hesitate to write us again
Have a nice weekend!
I am not using it commercially. I use it to help family/friends every few months and mostly use it to connect to my own computers when I'm in other rooms! This is stupid and I will either need this fixed or I will find another solution.
I used to love TV a lot
Now TV thinks I am using commercially and making a lot of money from it! This is aweful! i use to connect my work pc from home and vice versa. is it a commecial use? Come on TV!
I am going to find alternatives
good bye teamviewer
I noticed that too a few days ago. Im an IT student from stuttgart in germany using the iOS app on my mobile to regulary check my home PC. The App caims to stop the session after 5 minutes (which would be sufficient for most I do), while in reality closing the connection after about 5-10 seconds forcing a long wait and on the next session closing again after few seconds.
Im running my gaming Teamspeak server at home, my astryphysics website which is a hobby of mine and got a mailserver on my NAS, which I had to save up for half a year to afford. Maybe those are indicators for the software to determine commercial usage; which is kinda stupid, since my Windows version is Win10Educational and its only being accessed from my mobile ever (rarely using my notebook). All 3 devices are registered as my own in the account and are logged in from the same public IP most of the time (when Im at home). It should be fairly easy to recognize them as having the same owner. I wonder who is responsible for the algorithm determining commercial usage. Funny fact is I was considering of applying for an internship at their place :-)
Initiallly I used my raspberry to open tunnels for remote desktop connections, since I couldnt access my home PC from the university network otherwise. The iOS app was like a savior, since it saved me the hassle of using my notebook or university PC for the task. Simply connecting from my mobile was much easier. Having to switch back to remote desktop connections, VNC and the like is kind of sad... but since I cannot afford 60€ a month as a student.
@Skeltek : Hallo, sehr gut, please do apply for an intership, maybe we'll manage to finally have the answer to our most asked question: is this an algorithm flaw or is it a deliberate choice? Danke schon!
i don't know why, my teamviewer suspected me as commercial use.
i only use it for personal.
how to back to free mode ?
I am using Teamviewer for prive, but on one of my PC's I get a warning that I am suspected to use it commercially, which is not true.
How can I get rid of this suspection
I am getting a lot of message boxes claiming that I am useing TeamViewer in an commercial environment. I am not - I am a retired person and do not have clients or an office or any other way of using TeamViewer to earn myself or anyone else money. I use it to support my sister and to log in to my desktop upstairs so that I can access it from my netbook downstairs, which keeps my dog happy. I have no idea what it is about my computers or use that makes somebody think this is commercial use. I have tried filling in the form as they suggest. The request appeared to go into a black hole and not come out. The seven day interval they suggest seems to be a joke. Am I alone in thinking there is something wrong with their detection algorithmes? I am using Windows 10 home, and a NAS for photos and talking books and general data so that we can back the stuff up sensibly. No Microsoft or any other server exists - just a collection of machines in a home workgroup. I am also a bit concerned about privacy - what is Teamviewer looking at?
I have the same issue. I connect from my cell phone to my home. The only thing I can possibly think of is that a laptop on the account sometimes is used from a Hotel, but TeamViewer has never been used in that setting.
I have used TeamViewer for personal use since 2015 and now my account is showing up as an expired trial and I can't connect to my home computer! I've double checked and from what I've seen TeamViewer is still free for personal use. I uninstalled and reinstalled and checked again that I use this for Personal/Private use but I'm getting the same trial expired issue. I've even tried downloading older versions and same problem. ALTHOUGH when I go online to my online Management Console my account shows up as a free account!!! I put in a ticket for this to be adjusted but it said it can take 30 days to resolve.... so is there anything I can do to fix this or am I suspended from using my account for a month?
Thanks for any help anyone can give!
Same problem here. I'm suspected for commercial usage but I use TeamViewer for personal purposes only. They drop my connection in 5 minutes and this makes TeamViewer completely useless.
teamviewer is very best community. i also use this. but i have same problem. my account is not log in. so i am very tressed. please let me know you reply
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