I came to TeamViewer after **Third Party Product** removed their free-for-personal use viewer. TeamViewer is an excellent product. If it were available at a reasonable price, I too would pay for it.
I like how they blocked your reply to stop people from leaving, but they dont' bother to help their users. Yup, I'm switching to another software too.
@LMVA : just post a link criticising TV, or mentioning alternatives or do mention them yourselves, they'll reach you! :D
TeamViewer could have won my business if they had allowed me to purchase a license straight out, one time fee. This is why I switched to **Third Party Product**. They are only [The price has been removed as per the community guidelines.] per license. If Teamviewer is going to pull this kind of unexpected **bleep**, I don't want anything to do with their product. I use it to help my parents with their computers at home and they live 45 minutes away. Seems ridiculous that they want [The price has been removed as per the community guidelines.] a year for that.
Please assist. I use this to access my home computer from other personal decives (wifes laptop, my iphone or ipad), or to help family members living far away.
Every 6 months or so, Teamviewer decides this is commercial use. It has been reset a few times by support to personal use again, but seems to be a pattern.
Wont post my TV id here, but this account is the same one I log in with. If you need the ID, please let me know how to provide it.
Looks like they are just deleting new complaints now.
I posted a reply to this topic about receiving the same error, and it was deleted with no response a few hours later.
I guess they've just decided to ignore free users now entirely.
Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/
Same here, been using it for years and suddenly it's doing this.
From what I've been reading it may be a sales tactic. Lock out the free accounts, make support impossible, force people to pay for a license.
Either way....not very happy about it.
I am getting EXTREMEMLY frustrated here. I've been using TV for a long time but now suddenly my "license limits the maximum session duration" on my computer and if I try to connect on my phone it says "Commercial use. Connection blocked".
I have the personal account BECAUSE I use it for personal reasons. Check on things while I'm out of the house, and yes, while I'm at work. That doesn't mean I'm using it for commercial reasons, I'm a bloody retail sales employee, what would I need a commercial TeamViewer account for??
But, of course, I can't submit a ticket to support in order to speak with someone, because the "Submit a Ticket" link just redirects BACK HERE!
So my options are start paying [The price has been removed in accordance with the community guidelines.] to occasionally check on my 3D printer and security cameras from work....or what...? Use a different program that won't bully and force me into a year long subscription???
If there is a fix for either of these issues, I would really like to know. It's insane that I can't submit a tech support ticket.
I got the warning for the first time today. I've been using Teamviewer for years. I switched when **Third Party Product** got rid of their home version. I've never had more than 3-4 PCs max in my Connections list (my home desktop, my home laptop, and my mother's PC). I only connect to mom's PC and my laptop once in a blue moon. I connect to my home PC reguarly since I'm usually in a location that has massive firewalls and web filters, so the only way to get around them and take care of personal stuff is to remote into my home desktop.
I just submitted the form as listed here. So I hope something will improve with this. Otherwise, I will jump ship to another solution, just like I dumped **Third Party Product** to come to Teamviewer. If Teamviewer doesn't want to offer FREE version anymore, then stop this insanity, and just get rid of the FREE version. It's incredibly annoying to nag users like this and hold their connections hostage when they might be in the middle of trying to fix an issue on their mom's PC or something. Or come up with a REASONABLY priced home version and some people might be OK with that.
I also HATE that the pop-up completely lies about 5 minutes per session!! It only lasts about 60 seconds at best before it disconnects you and puts you in a banned, wait mode. It is definitely not 5 minutes!
I got on teamviewer really quick to remote into my home computer to make sure some games would be updated by the time I got home and it flagged me as commercial use.
Same problem here. I submitted a commercial use detected form three days ago and another the following day. Still no reply or notification of receiving the form. The support page to open a ticket on TeamViewer directs you to the community. There are currently zero ways to open your own support ticket. What is going on?
And I just attempted to contact their support phone line. First option is for free version of their application. It proceeds to a recording about how their live support is reserved only for their paying customers and hangs up. Incredible.
I called the number about inquiring a license and explained the situation. It sounds like if you're on any wifi that would be deemed a work enviroment from their algortithm you will be flagged. He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you. @Cutsman
"He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you."
Or just save the grief, move onto another app because this won't be the last time you're have to waste time with this **bleep** run around, assuming it even works, trust me!
@Sethg103 Thanks for calling, I figured they might be more inclined to listen if they thought you had money to give them. I still can't believe their support line for the free version just hangs up on you.
Anyway, as one of my previous posts mentioned, I submitted that unblock form twice already.
This wasn't the first time this has happened either. It happened once before just a little over a year ago and they were relatively quick to respond and correct the matter.
But now I'm wondering what's going on that it's manged to affect a large number of people at once, judging by the number of replies to this thread this week. I can only imagine how many are affected that haven't come to the board to voice their trouble. I assume support must be swamped too.
I'm so tired of Teamviewer and this nonsense I have to go through just to use a remote desktop that can copy/paste images. I think I'll just go back to **Third Party Product** that worked extremely well and deal with the limitation.
Every other month there's another issue that they take their sweet time to resolve. I'm sure as **bleep** not paying [removed per Community Guidelines - Do not discuss price] for this. Get real and release a lower cost plan. Your pricing is ridiculous.
Hello, I use team viewer for personal use, but I was blocked by "use as a business account", how can I solve this problem ?!
read the article and submitted the form to request unblocking of TeamViewer ID. I submitted a form for each of the computers listed in my console as well.
I also clicked the Feedback button in the menu of my TeamViewer window and submitted my situation there.
Moderator then contacted me. Because we have a free license there is no phone support.
Me too, for the last few days... And I just connect to one comp. on the same LAN...
It's either a glich in their system, or they are going to get reed of us, "free" users... Back to **Third Party Product** I'd guess...
I'M GETTING THIS ALSO!!! WHY IS THIS SUDDENLY HAPPENING!!! IF YOU WON'T FIX THE ISSUES I WILL FIND SOMETHING ELSE FRIENDLIER TO USE THAT IS FREE AND HAS ZERO ENCUMBRANCES LIKE **THIRD PARTY PRODUCT**. **THIRD PARTY PRODUCT** DOESN'T HAVE THE SILLY FAKE COMMERCIAL USE AND TIME LIMIT NOTICES. I'M NOT USING TEAMVIEWER IN A COMMERCIAL ENVIRONMENT WHATSOEVER AND YOU'RE CONSTANTLY HARASSING ME AND I'M SICK OF IT ALREADY!!! NOW YOU'RE TELLING ME HOW SOON I CAN RECONNECT TO A MACHINE. THAT'S THE LAST STRAW.
I have been using this for years.. I have 5 pcs on my own lan and one that my friend will occasionally access for shared non for profit tinkering we do together -
Other than that there is no commercial use. Why am i being blocked from accessing pcs that even share my own LAN and subnet ????
If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty. Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure. (Insert eyeroll here.) Funny, though, I didn't get the commercial use pop-ups until this past Sunday.
Check out this article;
Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.
Same issue except i only connect to ONE other computer thats in the basment of my house, usually connected on same network
I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]
I'm comenting just to say the same that everyone did. But it's true! I swear I have never been paid by the use of the software and never used for any commercial purpose. I have something like 7 or 8 people that I do suport, but it's all friends and/or family. Now I can no longer do it. : (
Same here. I use it on exactly 2 computers: My desk top and my laptop. I use it from my laptop to access my desktop when I am out of the house. When did that become 'commercial' ?
I am having the same problem. I have requested to have my designation set to free, but to no avail.
JWK in RVA
Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!
Has ANYONE had their commercial use block removed?
If so, how long did it take?
Can you give the rest of us any hints on getting a quicker response?
JWK in RVA
@Closed account it took 33 days after I sent in the form. since nothing had happened by that 33rd day I messaged them again. suddenly it worked again but they never send me a message or email to tell me they had switched it back on.
#metoo: I was also restored to free, after submitting the form for all the TV IDs... after a while (I didn't count and didn't kept the email) I receive an email that's ok... but it didn't say for which ID it was ok. So I kept using version 9. After another while I received another email which said for this ID (again they didn't say which one) we cannot determine the personal use, sign the form that you're using it for personal use and send it back to us. Again no answer at all, and after a while version 9 was obsoleted, I could no longer use it (they were backporting warnings in this version too), I installed version 14 and voila, I was free again. For how long? No one knows.
i get a message before i connect that i am allow 5 minutes access remote computer
once i am in, within 20 seconds. I do not use team viewer for commercial purposes. Thanks
I have, it took around 25-40 days, but no matter what, it keeps reoccuring.
Because something keeps re-triggering it. I even remote from my phone to my home PC.
If I needed to access some personal data on the go, or run updates to my PC games so they're in a ready, playable state when I'm home - but TeamViewer warns that if I'm connected to a public WiFi: Starbucks, McDonalds, etc
That will trigger it again. Because I'm connecting in from a Commercial connection. Which I don't do, as I have a large enough mobile data plan to not rely on unsafe public WiFis.
So then I was warned based on how the Mobile ISP relays, it may be detected as commercial as well..
I've been detected at least 4 times by now. Their detection system is WAY too sensitive, and is leading to more false detections than anything.
Yesterday my Team Viewer 14.4 started timing out after a few minutes. I have not had a problem with it before this. Also, I have not changed anything on my laptop or any of the settings with Team Viewer. I uninstalled the software and reinstalled the software, still having the same problem today. I did a google search for this issue and no help there. Any assistance would be appreciated because currently the software is unusable and I'll have to move to ***Third Party Product***.
I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.