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Posted by
Pentagon

Re: Prive use

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Posted by
Trigon

Re: Prive use

Yeah their auto-filter nipped it because it thought I posted a TeamViewer ID.

Try this instead: Permira-Backed TeamViewer CEO Favors Possible German Tech IPO

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Posted by
Electron

TeamViewer 14 incorrectly reports that I am using it commercially.

This has happened in the past, but TV was prompt about getting it resolved.  This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.

Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?

As of right now, I'm not even getting the 5 minute connection the application states I'll get.  It cuts the connection in a minute or two every time I've tried, making it wholly unusable.  And, yes, I've timed it.

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Posted by
Pentagon

Re: Prive use

They need to come clean.

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Posted by
Henagon

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

doing the same thing to me.  I use it to connect to my upstairs computer and downstairs.  also use it at work to connect to home computer to shop.  Now it's flagging me non stop.  Any fix to this??

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Posted by
Electron

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

I am having the same issue as well. Started this morning for me. I use it to connect to my home PC from work so I can access my personal email and such.

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Posted by
Electron

Re: Blocked for Commercial Use and no way to stop

Just started for me this morning. Been connecting from my work computer to my personal computer at home to check my email for years.

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Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2!

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Posted by
Digon

Re: Team Viewer 14.4 times out after a few minutes

Update.  I uninstalled version 14 and installed version 13 and had the same problem. that I had with version 14, it times out with 2 minutes.

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Posted by Closed account
Not applicable

Re: How long do you keep telling falsehood?


@Tom1981 wrote:

Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.


You are absolutely right!

There must be 400 people in this forum who complained about this problem and so far I know of 4 people who were able to get the block removed.

Now, are there thousands having the same problem? Tens of thousands? Consider that it is not uncommon for 100,000 people to use some stupid app. Could TeamViewer have hundreds of thousands of free customers having this problem?

Imagine the when people start talking about it at work, at trade shows, in the newspapers, magazines and blogs.  This could be a "New Coke" thing!

But what do I know? I know my wife told her lunch group at the City of Richmond (VA) about me ranting and raving about TeamViewer.

 

 

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Posted by
Henagon

Re: How long do you keep telling falsehood?

A few days. As you can see, the two computers are very, very, very apart =)Very distant computers...Very distant computers...OMG

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Posted by
Electron

Re: no way to submit a ticket

My account is literally my PCs and they marked me as a business trial and I have no way to contact them... this is crazy...
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Posted by
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Same, I don’t know how to get in contact as their phone hangs up and tells you to submit a ticket. Guess imma have to call sales to try to reach someone
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Posted by
Digon

Re: Team Viewer 14.4 times out after a few minutes

another update:  I can not start a TV session, however, I can log on to a TV another computer starts and it works fine.  So the problem is just with this computer starting a TV Session.

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Posted by
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Go to teamviewer.com/unblock to put in a ticket.
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Posted by
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

ive put 2 in.. now it says i am limited to 5 mins.. i get 28 seconds and then it times me out for 11 mins.. What the serious **bleep** is wrong with TV

Posted by
Trigon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

this does not work i have filled in a lot of forms over the course of 6 monts and the only 2 responses i got where basicly **bleep** you and pay

1 Reply
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Posted by
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I am having the same issue today, but I think might have started yesterday. I am the tech support person for my friends and family, so I have 14 computers in my connections list. I am NOT using TeamViewer for commercial purposes.

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

I had the block removed last October, about 1 month after submitting one form for my main computer out of 4 using TV.

BUT... ever since, each time I start TV, it pops up a nag screen basically telling me it doesn't trust that I'm only using it for personal use, and why don't I pony up. Then it allows me to use it without any restriction. It's not nice using software that tells me it suspects me of cheating every time I use it.

And no, I don't use it commercially, just to save me running from room to room, and to give me access to home computers when I'm on vacation.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

If you want to mention an alternative product (which they wouldn't be afraid of if they felt their product was truly competitive), just obscure it a little, like "Third party product".
Also, you people are doing it wrong when you threaten to stop using the product because of the bogus Commercial Usage detection.  Don't you get it?  They are trying to get rid of their free tier users. They _want_ you to quit using the product.
Instead, threaten to post in every possible location on the web about how bad their product is, how poor their business practices are, how they are liars and cheaters and scumbags, rate their product down on all app stores, and competitors up, post to twitter, facebook, EVERYWHERE until the world knows the truth about Teamviewer.
Maybe that threat (promise) will get their attention.  It's not good business practice to bait and switch and lie to humble masses, they should know this by now.  If they keep going like this, they will go out of business.
 
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Posted by Closed account
Not applicable

Re: Detected as commercial use....again

Yeah. My usage is similar to yours and I totally agree - TeamViewer must be in an alternate universe where time is 5x faster because the session lasts just a minyte before you are "banned" for ever-increasing durations.
Come on Teamviewer - I left “third party product “ for exactly this reason. Now it looks like I will have to move to “third party product “ which I just installed.
GIve me a decent personal license price and I will definitely consider it. I understand that you need to be viable, BUT, right now, you do not offer me an option besides free, so why pretend I am commercial? If you don't want free users just say so - be honest.
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Posted by
Digon

Re: Detected as commercial use....again

I am getting sick of this commercial use **bleep**.

I have six of my PCs at home on TeamViewer. They are at home, all run Windows 10 Home or Pro, and connect to my router on FiOS. I have only used Teamviewer for personal use. Yet I keep getting this **bleep** about commercial use. Why the heck do they keep saying that when I have always used it for personal use. What **bleep** thinks I'm using it for commercial use?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!



Yeah - I also just switched to “third party product “.
Very poor decision by Teamviewer to start this fake detecttion of commercial use.

Thanks. I'll need to look at “third party product “. At this point almost anything would be better than TeamViewer. Since they have no clue how to properly identify commercial use.
All my use has been personal use, from my personal PCs. Nothing they have in their FAQ about commercial use applies to me. Yet they keep erroneously saying I'm using Teamviewer commercially. Hopefully “third party product “ has people programming their software that actually know what they are doing.

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

I've just installed “third party product “ on both my systems and stopped Teamviewer from starting up. I have not yet taken the final step of uninstalling Teamviewer. The “third party product “software is pretty darn good. There will be a slight learning curve - bound to happen when you have been using one software for so many years.
Given the ease-of use of “third party product “, uninstalling TV is not that far off.
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Posted by
Digon

Re: License limits and unable to submit a ticket

A friend of mine found this link, I just filled out the form so we will see if it works..
https://www.teamviewer.com/en/support/commercial-use-suspected/

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Posted by
Electron

Been using TV for years, but now it keeps timing out by itself???

Hello,

I've been using TeamViewer for years to check my personal emails when I'm on holidays and away from my desktop.

But for whatever reason today my TeamViewer keeps disconnecting after a little bit and tells me that this session was sponsored by teamviewer.com. Then it won't let me connect again for a few minutes. I think that it thinks I am using it commercially?

But I have a personal license already. I really don't know what to do?

Can you please help?

 

Thank you!

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Posted by
Henagon

Re: Been using TV for years, but now it keeps timing out by itself???

Same problem here...
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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Terrible rollout of this commercial use police state.  Too bad you did not see how **bleep** this would turn out for your personal use support base.  **Third Party Product** at [removed per Community Guidelines] is looking pretty good to me right now.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Posted here a few days ago saying I had been falsely accussed of commercial use. Have now switched to another solution and delted my TeamViewer account.

I can't understand why people try to stick with them when it takes days or weeks to get your accounts reinstated. Life is too short - move on -:)

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Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

There are plenty, forum rules prevents from explicitly name them, just use your favorite search engine, looking for Teamviewer plus alternative(s)
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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Tried to post this a moment ago and got an error, so am repeating...
A lot of folks here are talking about *third party product * I just tried that one and two immediate negatives:  1.  Using a tablet to access a PC in another room in my house, which was my main TV use, there seems to be no way to set the PC to automatically accept the connection request from the tablet.  I have to go into the PC room and accept the connection, which defeats the purpose of having remote access.  2.  I have to move the PC's cursor on the tablet's screen, as if I were at the PC using the mouse.  I can't, on either input setting on the tablet side, directly click on the PC's windows and buttons from the tablet.  There doesn't seem to be any setting addressing this on the PC side at all.  Both these issues are deal breakers.  Won't be using the software mentioned above.
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Posted by
Henagon

commercial use on windows server

hey, i only use teamviewer to access a old laptop that i use to control a 3d printer because the screen is broken, and i installed win server on it, i though that will help because even new its already an underpower machine, after ~1 month using without problems now i recived commercial use detected mensage and an 5 min limit usage, there is anyway to solve it or, i will need to pay?

[EDIT]: i though reinstalling windows 7 or linux, but without a screen i cant access the boot menu.

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Posted by
Henagon

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

I'm in the same boat, not sure why this is happening... ugh!

somebody needs to revist their code to make sure things are checked!

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!



Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base.  **Third Party Product** at [the price has been removed as per community guidelines.]is looking pretty good to me right now.


[the price has been removed as per community guidelines.] sounds GREAT!

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Posted by
Digon

Re: Team Viewer 14.4 times out after a few minutes

No, my problem has not been solved yet.

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@GromitD90 In my case it was because my mother's PC is 8,500 miles from my PC. I can't remember if they were promising seven days or 30 days back when I filed the form. After 33 days and a reminder I got unlocked and that was before I was able to visit my mom and install something else. Now, I still use TV but I have a backup installed in case I lose access again. I am starting to be flagged again but I've narrowed to down to the PC attached to my television (I would have writen TV but for the chance of confusion.) 

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Posted by
Digon

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

 I have 2 PC with setted up unattended access, all added to my account, and 2 or 3 portable clients (notebook, work and mobile). I always login to account and connect throught computers and contacts tab. I do this about 5 years. About a year ago TV start annoing me with commertial using. And now any second connection it says me about commersial usage and breaks connection. Version 14 have no a dialog to report false positive commersial usage.

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Posted by
Henagon

Re: commercial use on windows server

got same mail from them, guess they massivly enforcing any use to buy their license. TV is dead for me, looking to delete all my account and reaching support or submitting support ticket ends in a circle by leading to this community. cheers up TV this is how you satisfy your free usage customer.  

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Posted by
Henagon

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

Thanks god I am not the only person with this mess. I believe TV enforces their license models heavily. So pursuing customers to pay for the "free of charge" service is great in perspective to the ROI of their sale departments.

for me, TV is dead and deleted on all my "potential" customers i support in my leisure time as business pro *jokeoff* thanks for being 5 years with TV and a usage of 12 times a year, which indicates me as professional user while i randomly connect to a mobile phone support my family in certain android related tasks!!!! But yes you hang off on me. All people around me I highly recommend to avoid using you. this literally **bleep** me off.

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Posted by
Electron

Re: Blocked for Commercial Use and no way to stop

Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2! im actually using non commercial teamviewer for almost 10 years!!!  but now im also dissapointed and i cant record the session when  im using teamviewer...

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

So what is the fix? It keeps timing out each time I log in and won't let me fix it.Help! 

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Now this also keep getting on my computer to?im lokked out?i just want to use this private free use,please help me?Keep getting this on my iphone try connected my beedrom home commercial use?,this app seems to be used in commercial used and will be disconnected in 5min im private user and just using this at my home and helping my father and brother some times,and using this when im not home sometimes and help my wife and kids at home,so im just using this at privat free use,why is this happening,
just want to use free version to help my familly sometimes, 
your license limits the maximum session,what is happening?this have never happend before?tried contacted teamviwer no answer?

 

 

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Posted by
Photon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Aftet many years of using Team Viewer somehow now believes I am a commercial user and blocked/ limited my access to 5 minutes.  I have never received any compensation as I only use Team Viewr for person reasons.  

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Same situation as you (managing my mom's computer, though she's only 400 miles away.)  Virtually ALL my other TV uses were room-to-room inside my house as I have two computers that are, more or less, special use as a DVR in a small living room and as an audio playback/editor for a small music area I have.  Both have media servers to allow playback of recorded video/audio over other televisions/PCs/tablets in our house.  Neither are fired up regularly except for weekly anti-virus/OS updates, AND both are connected to televisions as monitors.  MY transgression as far as TV is concerned is likely logging onto my main PC at home from a doctor's waiting room over their guest WiFi.

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Posted by
Trigon

Re: Blocked for Commercial Use and no way to stop

I haven't had my "commercial use" connection last more than 10-15 SECONDS.  Like another poster on this thread, IF/IF I get unblocked again (this CU **bleep** happened about a year ago too), I'm going to install a backup remote control app on my home PCs/tablets/phones, and on my mom's computer some 400 miles away.

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I also have the same problem:(
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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I had Posted this Back in May.
but once again,  I'm flagged for Comercial use, which I am not.
but here is the Link to the FORM you must Submit...
https://www.teamviewer.com/en/support/commercial-use-suspected/

It took me a long time to find it,  I hope it might help someone else.
Takes a few days to a week, and I did NOT receive any kind of response, it just started working again...
That's how I knew it was addressed.

 
Posted by WyldAnimal 
 
Re: TeamViewer thinks I’m using the software commercially!
 
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Posted by
Digon

Re: Prive use

Here is the Link to the FORM you must Submit...
https://www.teamviewer.com/en/support/commercial-use-suspected/

It took me a long time to find it,  I hope it might help someone else.
Takes a few days to a week, and I did NOT receive any kind of response, it just started working again...
That's how I knew it was addressed.

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Posted by
Henagon

Commercial Use Suspected

Since the latest version of Teamviewer (14.4.2669 on Windows 10 and 14.4.208 CL on Android 5.0), I am constantly recieving this message during login followed by an automatic shutdown with the message shown above. I have been using this product for years as a private user with no commercial use. Any assistance would be gratefully appreciated.

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Posted by
Henagon

Re: Commercial Use Suspected

I am experiencing the same behavior recently.  And also have never used TeamViewer for other than my personal use.