Posted by
Henagon

Re: Team Viewer Commercial Use

Found the device ID the reset form is looking for:

1. In the Teamviewer app, click on the "Computers and Contacts" tab.

2. In the My Computers pulldown, click on the computer you cannot log into.

3. In the right panel, click on the gear icon next to the computer name.  Then click on Properties.

4. The computer ID will be listed in the dialog box!

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Posted by
Henagon

Falsely advertising “Free for Personal Use”

I’ve been using the free edition of TeamViewer for years to manage my mother’s computer. She lives several states away and she’s been living in a nursing home for several years now. Recently I tried to connect to her computer and was disconnected with a message that it appeared I was using TeamViewer in a commercial environment. I use TeamViewer to perform routine maintenance and to solve problems she has from time to time. I don’t receive any money from my mom for doing this. Please allow us to keep using TV so I can continue to provide her with the help she needs. I have written to TeamViewer repeatedly to request that the commercial ban be removed from my account. I have complied with all your requests and you have either refused or completely ignored my communications.

If TeamView continues to ignore my requests I intend to file a complaint with the US Federal Trade Commission for falsely advertising that this product is free for personal use. You state on this very same website your definition of what is “Free for Personal Use”:

Family and friends

In any case, the use of TeamViewer with family and friends without any financial compensation is considered as personal use.

Greg

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Posted by
Photon

Re: Falsely advertising “Free for Personal Use”

I am having the same issue!

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Posted by
Henagon

What are exact guidelines for non-commercial use?

I am using teamviewer to occasionally help my friends and family with their computers, and TeamViewer often tells me that it detects commercial use. Sometimes it still let's me through, sometimes it prevents me from connecting. Today I just couldn't connect at all :(

I suspect there's a bug in detection of commercial use, because my use case is clearly non-commercial, but I wonder, is there anything I can do to work-around?

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Posted by
Henagon

I cannot change my Teamviewer to personal use

I install temaviewer company option now its expired, i want to install personal one but cannot

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Posted by
Electron

the commercial use but only on my phone

so, I got the alert that they beleive that I am trying to use teamviewer with my phone, is there a reason why it is only blocked on my phone? I am suprised that they would try to block an iphone.  You can buy a chromebook for a fraciton of the cost to make money that way...  

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Posted by
Henagon

Re: Access blocked, please help!

Yeah fianllly got an email from them insisting I am still using it commercially and I can print off a form, sign it and send it back to them with still no guarantee. Got news for you teamviewer - you have lost a long time user, have found aan altrenate product which is free and does everything TV does. But as I work in IT support, I will not be recomending your product to absolutley anyone at all in future evergagain. Whether that is for whatever company i work for or to friends anf family. 

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Posted by
Henagon

Error when using for personal purposes

I use the program for personal purposes, but when you start it gives a warning and after a remote connection is disconnected after a few minutes. How do I fix this? I use only for personal purposes, not on a commercial basis
Thanks

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Posted by
Henagon

Commercial Use Suspected form - unable to process request because of "invalid" ID

Hello, I got the "commercial use detected" message as well and submitted the form. I waited for a week but didn't get any reply, so I resubmitted it. Eventually after 9 more days, received an email with the subject

"Your support request: The ID you submitted is invalid/wrong."

and the body

" Dear TeamViewer User,

Thank you for getting in touch with us. We were unable to process your request because the ID you gave us was invalid/wrong. Please fill in another form with the correct ID. Please note that the ID consists of nine numbers and is unique for every device."

I do not understand why the cant process my request. My ID displayed consists of TEN numbers (not nine) and has the form "1 xxx xxx xxx" (with spaces included) and this is exactly how I submitted the form. Maybe I should not use the "1" and submit it as "xxxxxxxxx" without spaces? Also is there a way to expedite this instead of starting all over again because this long wait is really frustrating..

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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

I have had exactly the same experience as you have.   

In May of this year I had also received a "Possible Violation of EULA" email.  It said to ignore the email if I was not in violation of the personal use clause.  Therefore, I ignored that email.

My understanding from reliable sources is that Teamviewer is trying to "nusance" away non-paying (i.e., personal use) users. If you look at their behaviour that makes perfect sense.

I think the most effective thing people can do is find an alternative solution.  

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Posted by
Electron

Re: Remote connection disconnects after 5 minutes

I am now having the same problem I cannot get to my grandmother's computer or my fiance's computer on a regular basis they live in other states I do troubleshooting through TeamViewer and now can't be connected to them longer than a couple minutes all the computers involved run the latest version of TeamViewer I'm hoping I do not have to actually start searching for another solution please can someone help tell me where to look or what's going on I can connect from my phone to my computer for seemingly hours but any other computer no 

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Posted by
Henagon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

Sure yes the easy thing is to ditch teamviewer. However I am looking for a definite answer to my question.

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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

Can someone post a link to that form mentioned?  Is this where i can appeal the "commercial use detected" warnings?


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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

This is the link to the form that you need to complete to appeal the "Commercial Use Suspected" issue -- 

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.32684603.**Please do not post ...

 

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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

I agree that it would be nice to get an answer.  However, I fear that Teamviewer is sending people on a fool's errand in trying to get their personal use re-enabled. 

Has anyone successfully completed their form and had their personal use re-enabled?  To date, I know of no one that has been successful.  I would love to hear back from anyone who was successful and learn what, and how long, it took to do so.

Best of luck.

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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

A couple of months ago I put through the formal request to be re-enabled.  It was approved. It worked once, or maybe twice.  Then the "commercial use suspected" started up again.

Honestly, there's no reason to stay on TV for any private individual using it for informal personal use.  There are other solutions. 

It would seem appropriate to report them for false advertising.  Alternatively a class-action suit, but since we haven't paid anything, we haven't been defrauded of cash.  Only time.

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Posted by
Trigon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID


@MJAarons wrote:

Has anyone successfully completed their form and had their personal use re-enabled?  To date, I know of no one that has been successful.  I would love to hear back from anyone who was successful and learn what, and how long, it took to do so.


Yes. Search for my posts in this topic and you will find a long-ish explanation of what I did. I was unblocked on all 13 IDs that I use, about 4-6 weeks ago. Have not been reblocked since.

Some people have had good luck and success.

Steve

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Posted by
Digon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID

Thanks but i had found it right after I posted.

Right now my account locks up after 5 minutes of use and i have to wait about 10 minutes before i can connect again.  

 

i dont know what i did that could be interpreted as COMMERCIAL use. Only thing i could think of is me sometimes connecting to my home PC from my work office on my company's network which goes through a proxy. I also sometimes use my perosnal laptop on my work network when i'm doing my homework

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Posted by
Photon

A have a free licence, personnal use, but now it said i cant use it because it commercial use

HI, im using the personnal team viewer  in between my 2 computer.. it always work great but now when im log in it said commercial use, it will be disconnected in 5 minute.. i didnt click or use it commercial.. what can i do do make it run back again without the message and they disconnecte me every 5 minute..

 

Thank you 

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Posted by Closed account
Not applicable

Re: A have a free licence, personnal use, but now it said i cant use it because it commercial use

I have same problem but can only connect for a few seconds??.  I only useTeamViewer to connect with family and friends. Sent support ticket a couple weeks ago and have heard nothing back. :(

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Posted by
Trigon

Re: Commercial Use Suspected form - unable to process request because of "invalid" ID


@rchaud wrote:

Right now my account locks up after 5 minutes of use and i have to wait about 10 minutes before i can connect again.  


I don't know what differences might exist, but when I was blocked, I got the commercial pop-up, but I was connected with no time limit. The next time I tried to connect, it would say something like "you have to wait 10 minutes." But no session I ever was connected on was time limited.

This is different from what others have seen. No idea why.

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Posted by
Digon

Re: Commercial use detected blocks usage completely

I think that they USED to have competent people working on their service.

They probably have hired some goody-two-shoes that have really messed up their service and they always assume comercial useage and are having so many problems that they can't handle all the requests.

I have one of my machines flagges (after YEARS of personal use), and they can't determine what it's use is, but they CERTAINLY had no problem flagging it! and are taking forever to switch it back to personal use.

I filled out the form on line and they couldn't confirm it's use, so I was emailed a form to fill out and email back, to PROVE TO THEM that I was using it for personal use.

Let's see how LONG THIS TAKES! once they get through the thousands of false flags that someone has created!

Someone needs to get FIRED!!!!

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Posted by
Henagon

Re: Commercial use suspected

I think the best way to deal with it is to [removed per Community Guidelines].  I have a Christian Radio hobby radio station on the Internet and they have flagged me again for suspected "commercial use."  Very frustratiing and also disconcerting to know that evidently, they are snooping inside my computer.

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Posted by
Henagon

COMMERCIAL USE DETECTED

At the risk of angering the Community Gods...

Yes, I have seen that this issue has been raised many times before, but I don't know what else to do but to post this. I submitted this form: https://www.teamviewer.com/en/support/commercial-use-suspected/. On 9/17/2019, I recieved an email that stated: "After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.". So, on 9/23/2019 I submitted a signed "Unblock Request Form" to form-service@teamviewer.com. I still have not recieved any response. What else do I need to do to get my ID unblocked? Also, is it possible to use the same "Unblock Request Form" to unblock all of my IDs? Thanks!

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Posted by
Digon

Re: Commercial use detected blocks usage completely

I gave up. There are plenty of other remote utilities out there that can do this job without treating me like a criminal.

The sad thing is that I am a longtime user and I have offered TeamViewer numerous times to pay a small fee for their service. It was a quality product and I feel people should be paid for their work. But the pricing on their commercial license is just ridiculous for someone who uses this at home for personal use.

[removed per Community Guidelines]

In theory, there's no difference between theory and practice. In practice, there is.
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Posted by
Digon

Re: Commercial use detected blocks usage completely

What is the other remote viewing product you switched to? 

I don't see there is any issue for you to name it here.  After all, it is not like TV is going to lose any revenue from its non-paying customers.  

TV is definitely on a mission to shed all of its "free" non-commerical users.  Evidently a change in philosophy from sr. management.  It is a shame they don't have the integrity to actually just come out and tell people they are getting rid of non-commercial (i.e., free) use.  Instead they have embarked on this campaign of game-playing.

My understanding is that the company is under dire financial stress and is preparing itself for sale.  Loads of non-paying users are not attractive to prospective buyers.  

 

 

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Posted by
Digon

Re: Commercial use detected blocks usage completely

If you go back through the thread, you'll see that any competitors names are blocked out. Just search for other remote utilities and you'll find it, I'm sure. Although the one I'm using is Windows only.

In theory, there's no difference between theory and practice. In practice, there is.
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Posted by
Digon

Re: my thoughts about this absurd situation

Because if you are just trying to thin the ranks of Free Users, or just frustrate good honest people you make as little information as possible available to those same good and honest people. Its called not having the guts to say something like "We no longer want free users" maybe their paying customers are getting the same treatment.
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Posted by
Digon

Re: my thoughts about this absurd situation

I suggested to them many times that they have a personal use license. I'd be willing to pay a nominal fee. It's a good product, and I don't expect goods and services for free. But the pricing on the commercial license is outrageous for a home user.

In theory, there's no difference between theory and practice. In practice, there is.
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Posted by
Digon

Re: Teamviewer Commercial License Suspected

No, we can't. TeamViewer doesn't allow mentioning of third party products on their forums.

There are many other remote utilities and remote desktop software options though. I found one that is great for windows users, that I'm sure you'll be able to find with a quick search using some of the terms I just mentioned.

In theory, there's no difference between theory and practice. In practice, there is.
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Posted by
Trigon

teamviewer developpers and ability to calculate to 5 (aka 5 minute commercial use suspected)

If this is read by any of the teamviewer developpers, please consider going back to elementary school to learn some basic algebra, such as calculate to 5. Omitting the "commercial use suspected" repeated warning on an already unblocked computer, the limit is never 5 minutes, usually under a minute, which is also clearly reported by TV at the end of the session.

Dear Teamviewer company, while you have had an initial advantage, and you still hold one when it comes to the solution, many other products have started to go your way and are getting better fast. Your product, while still superior, is overpriced and your attitude arrogant and your knowledge of mathematics is just ridictulous. Please try to rethink employment strategy for your developpers...

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Posted by
Henagon

Teamviewer still says I'm using it commercially

As the subject says, I'm still getting the commercial use false flag even after contacting teamviewer and them telling me they made a mistake and removed the flag from my account. Took them about a week to reply back, but they said they idenitified that it was a false flag and that it had been corrected.

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Posted by
Digon

they seem to be doing very badly...

And where they can write? They hide their contacts, Without a bottle of vodka, their contacts are difficult to find. Please write here the contact service for the removal of the flag on commercial use.

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Posted by
Photon

Trial Version

I am new in my position at work and have the use of my predecessor's computer. This person used up the trial version to remote access their computer at home leading to the expiration of the free trial linked to this computer. I have no need to remote access other computers, but an unexpired free trial allows companies that have a team viewer subscription to log in to my new work computer to help with programming and tech support issues. However, because my predecessor ran out the free trial, I am having to turn to less trustworthy remote access apps to have tech support help me with the programming issues.

Is there any way to reset the free trial related to my computer's mac address because it was not being used the way it was supposed to at the fault of my predecessor?

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Posted by
Digon

Commercial Use Detected

Using TV 14 for PERSONAL USE ONLY, but TV keeps popping up the Commercial Use Detected box and is now even opening a tab on my browser to get me to try and buy.  I have filled out and submitted the affidavit stating that I use this for personal use on TWO occasions for the two systems that I use it on.  My home system and my dad's system.  I only use this to "keep in touch" with my home system while I'm working at my dad's house.  I do NOT do any paid troubleshooting for anyone and only rarely log in from my home to my dad's system and that's usually just to check something like a message that will pop up or to grab family pics or docs off his system.  This is MAYBE 4-5 times a year, if that.  NOW, I can log in, but then get timed out after only 60 seconds and then made to wait about 30 minutes before I can log back in.  This is getting real old, real fast.  If TV's techs can' t differentiate between someone who's logged in for a few hours, but is moving almost zero data and someone that's logged in for the same amount of time and is moving megabytes, then something's wrong.  I also have never been contacted after submitting what amounts to sworn affidavits of personal use to confirm or deny my use.  I like TV, and have used it for a number of years, but there =are= alternatives.  If TV's bottom line is suffering that much that they need to start hassling the free users, then maybe they should just go 100% pay only.

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Posted by
Henagon

Re: Commercial Use Detected

The same here: i use teamviewer on 2 home PCs, 1 personal laptop and 1 android smartphone.

And Teamviever drop my sessions after few minutes :(

"Commertial use suspected" blabla..

In fact, i have access to company enterprise account with lot of free licenses, and if i wanted to, i shall use it without problems.. In my case - i suffer because i DONT use TV illegaly.

SVZ
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Posted by
Digon

Re: Teamviewer Commercial License Suspected

Just discovered that TV only suspects my laptop.  My desktop, iphone and ipad all work without interruption.  Hope they don't go after those as well.  Just helped out my 88 year-old mother with a problem with her PC using TV.

Gonna check the alternatives someone posted.

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Posted by
Trigon

Re: Free version of TeamViewer Issues

Despite using as public-use, I am constantly flagged for commercial-use for helping friends and family. My mom has an eye-disease which prevents her from always being able to read so I connect to her computer, frequently, to help her read, or use the magnifier if it isn't that bad on a certain day.

My old neighbor who is nearing 80 years old, I stay in touch with him - he is a friend. I help him from time to time with computer problems and accept no payment, ever. Personal use.

The most recent time I was flagged was when I was trying to connect to GIFTEDSLIM-PC, my moms computer ( given to us by her ex-husband, also a family friend, as he doesn't use computers anymore and it was better than her old one ) blocked me from connecting for 20 minutes while she writhes in pain trying to read without me. This has gone on too many times - PLEASE FIX IT.

The same neighbor purchased a device which had teamviewer pre-installed. I am not an employee of the company that sold it to him, nor am I an employee of the company of the product. I connected to help him but my connection was cut off after 3 to 5 minutes with TV claiming I was using it commercially, when I have never, nor will ever, receive payment from him. I am helping him as a friend, for free..

Another situation - I help a lot of people on my own discord, or other servers, if I see they are having problems - FOR FREE... If they have an issue with a game, configuration of their computer, viruses, etc... I also tutor hundreds of students, and if they have trouble installing the necessary tools to learn - I help them... ALL FOR FREE.

Yet I am constantly being flagged and told to wait before I can reconnect. When I reconnect, if the device times out a single time within the first 10 seconds of connecting - I am told I must wait for up to an hour before being able to reconnect.

I have a broken neck, back and severe nerve damage. I do what I do for mental health preservation but by blocking me from being able to help, you are hurting me.

-Josh Acecool
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Posted by
Trigon

Re: Free version of TeamViewer Issues

But doing that means I have to somehow get my family member, with an eye-disease, to read off a code they are unable to read, along with a password they are unable to read...

Unattended access is the only way I can help my family members with this eye disease. It seems Teamviewer doesn't support the disabled community.

 

I can not disable unattended access to 'resolve' the issue of this software bug, or attack by TV against disabled individuals and good, honest, people who help others for free.

-Josh Acecool
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Posted by
Trigon

Re: A have a free licence, personnal use, but now it said i cant use it because it commercial use

How do you submit a support ticket? For me I am redirected to the community page and can't find the support ticket page at all...

-Josh Acecool
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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I wouldn't say 'great'. The software is usable, and has a good UI. But, because it isn't built into the OS, it can't easily emulate things - meaning much more data has to be sent...

 

With Remote Desktop, built into Windows, there is 0 delay on your screen. If you launch an app, it responds instantly because it gets emulated on your local machine and that's what you see - and as long as you have a connection to the client - they will see the same. Some other data must be networked, but not near as much as TV does because teamviewer seems to network a movie, essentially.. instead of capturing windows, networking them individually, along with the background, then simulating other events - which would be a faster way to do things.

-Josh Acecool
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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Well, I always used the VPN connection from TeamViewer and then Remote Desktop. Best of both worlds.

Before TV decided I was a criminal and couldn't use their software anymore.

However, as I have said repeatedly now, there are other remote utilities for Windows that you can find with a simple search. One of which is frankly better than TeamViewer in every way and allows Remote Desktop connections. And seems faster and more stable, at least so far.

In theory, there's no difference between theory and practice. In practice, there is.
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Posted by
Photon

TeamViewer says my account is being used commercially. It’s not. Please help!

My account is for personal use only. Please remove the flag on my account. I use it for my personal PC, my aunt's PC, and my Mac. 

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Posted by
Henagon

Dropped/blocked while using free personal use

I was dropped/block stating am a commercial user. I am a personal user to help my own/family/friends with some computer issues. I am making no money helping and running no businesses. I am retired military and knowledgeable on computer issues. I help in good faith and was blocked trying to help a retired soldier friend from home in FL to his home in TX. I could not finish helping because you blocked my connection. Please explain why you advertize free license for personal use but not keep it up.

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Posted by
Photon

Commercial Use Detected

Good morning all, this is my first post.  I use to use my latop and PC for a business account through one of my clients they gave an email log in and password and use to remote into various machines.

I just changed over and my account is PERSONAL which it now is and I am only wanting to go between my laptop and PC and every time I log in it says "commercial use detected" and kicks me off in 1 min.

As a FREE account how do I get this to work?

Thank you

Andrew

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Posted by
Digon

Flagged for commercial use AGAIN

So apparently you can't contact Teamviewer directly anymore about your account being flagged.

 

I run a home lab at my apartment so i can do testing and just general messing around and configuring random stuff as a hobby (apparently thats not common with TV?). So i was flagged before and i let them know "hey i use teamviewer free on my work computers to connect to my home lab VM's to mess around with my home lab stuff" and they removed the flag because none of what i do is commercial.

 

Well flash forward and im flagged again on all of my devices and i cant do anything with my home lab while i've got down time at work let alone my personal computer connecting to my work laptop thats connected to my home lab as a piggy back to get access into the home lab.

 

So i guess i'm hoping someone from the TV team can actually shed some light on who or how i can contact you guys and explain what i do with my TV is in no way commercial. I haven't used TV with friends or other devices i don't own in a few years so this is pretty bogus to me.

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Posted by
Photon

Re: Flagged for commercial use AGAIN

I've been getting the same messages.  I am just remotely hitting my home machine from work.  

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Posted by
Digon

Re: Flagged for commercial use AGAIN

At first they flagged my old work laptop i dont use often so it wasnt a big deal i could still do my personal lab **bleep**. But now EVERY device is flagged and i cant do a thing.

 

I'm literally trying to remote into my lab VM so i can configure a VPN on my lab gateway so i don't have to keep relying on TV for this stuff anymore.

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Posted by
Digon

Re: Flagged for commercial use AGAIN

Wow look at this, so not only are the TV forum mods actively reading all of these community complaints, they moved it to the general section and don't even leave feedback or a way to contact Teamviewer about getting this fixed.

 

Well i'm glad this will be a big impact for my actual work when they bring up maybe switching **Third Party Product** to Teamviewer. I'll be switching over to a different free service now.

 

 

THIS IS NOT SOLVED AT ALL
Time to take my personal and potential business else where.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Flagged for commercial use AGAIN

Hello @SomeAsianKid 

Thank you for your post.

As the original post to this thread (and the marked solutions) states:

2019-11-07 13_09_21-Solved_ TeamViewer thinks I’m using the software commercially! - TeamViewer Comm.png

Please fill out the linked form for any ID that is flagged. 

Once submitted our support team will assess your request and let you know more. More info is found in the support article linked in the original post as well. Here is a direct link: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

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