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Posted by
Electron

no activation email received

I purchased Teamviewer on Tuesday.

Received a payment receipt and invoice but no activation email.  The money has been taken from my account.

Please help.  I am getting very frustrated

53 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Electron
Solution

Re: no activation email received

All sorted now Thanks

View solution in original post

53 Replies
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Posted by
Henagon

No activation code email after purchase

I bought TeamViewer Remote Access Base earlier today and was promised the license activation code within a few minutes. It has been several hours now and still no sign of the activation code. I 've checked my spam folder - no sign of it. I also made sure that any emails from TeamViewer are marked as not spam. 

How do I go about getting my activation code? 
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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @gemznunn ,

Thank you for reaching out to us.

I have checked it with our financial team and you will receive an order confirmation email shortly. Please check your email and let me know if there is anything else I can do for you.

Kind regards,
Yuri

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Posted by
Electron

Re: No activation code email after purchase

Same problem, no activation email, no answer, no solution, and need it now (covid-19 effect).

Thanks for a quick solution please.

Best regards.

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Posted by
Digon

NO activation Email after purchase !!!

I have a major problem : no activation email received for a premium licence purchased.

No email, no junk mail : no solution !! And no answer from support :(

Please a solution ! Quick !!

Thanks.

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Posted by Community Manager
Community Manager

Re: NO activation Email after purchase !!!

Hi @willorca_v2 

Thanks for your message and sorry for the Email-delivery issue.

We got the info from our IT that the issue has been fixed. All emails should now be delivered as usual. Please see also our Status page.

Thanks and sorry,

Esther

Community Manager

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Posted by
Digon

Re: NO activation Email after purchase !!!

Tried ordering again, still no e-mail. Can you check an order for me?

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Posted by Community Manager
Community Manager

Re: NO activation Email after purchase !!!

HI @ConorDH 

Please send me via private message following data you have used for your order:

  • First and surname
  • Name of the company
  • Email

We will make sure to get back to you as soon as possible!

Best,

Esther

Community Manager

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @willorca ,

Thank you for your post.

I have created a support ticket for you so our support team will assist you individually.

I apologize for any inconvenience caused.

Kind regards,
Yuri

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Posted by
Henagon

Re: No activation code email after purchase

Hi

 

I have the same issue

 

Need this urgently

 

Can someone please contact me.  I have tried calling but cannot get through

My 


@Yuri_T wrote:

Hi @gemznunn ,

Thank you for reaching out to us.

I have checked it with our financial team and you will receive an order confirmation email shortly. Please check your email and let me know if there is anything else I can do for you.

Kind regards,
Yuri



order #74E**Please do not post TeamViewer IDs**

 

Jennifer

 

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Posted by
Henagon

Re: No activation code email after purchase

Hi, 

Same issue here, I already owned a business license and purchased a premium license on Monday. I got the invoice but no activation email (I don't know if the code written in the invoice is the key, in any way it does not work). 

I opened a support ticket yesterday, no news. 

Hope you'll find a quick solution. 

Take care

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Posted by
Photon

Re: No activation code email after purchase

Hi

I have the same issue. I have receivd no confirmation email. Can someone contact me

Thanks

Andrew

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @Yann1,

Thank you for your posting and we are sorry for the negative experience.

I hereby confirm that your ticket has been received and TeamViewer support team will get in touch with you at the earliest convenience. If you have received the invoice in your email inbox, kindly check out the activation on How to activate your license please.

Due to the high volume ofrequests at the moment you might experience a delay in response. We apologize for any inconvenience caused. 

Warm regards,

Ying_Q

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @agr78847,

Thank you for the post and we are sorry for the inconenience caused.

In order to assist you to allocate your TeamViewer order, I have generated a ticket and internally forwarded to TeamViewer support team for further assistance. Kindly check your email inbox please. 

Once again, we are sorry for the negative experience and thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @Mel84,

Thank you for the post and we are sorry for the delay.

Due to the high volunme of requests at the moment, you migh experience a delay in response. We apologize for any incovenience caused.

Meanwhile, can you kindly check your email inbox (including Spam folder) for any email communication from TeamViewer please. If you have received TeamViewer invoice, kindly check out the activation steps on How to activate your Remote Access plan; if you have not received any email from TeamViewer today, kindly update us, so community moderator may take a closer look in your case. 

We thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by
Digon

Re: Didn't get email after purchase!!

I bought TeamViewer Remote Access Base on monday 16/3 and was promised the license activation code within a few minutes. It has been several days now and still no sign of the activation code. I 've checked my spam folder - no sign of it. I also made sure that any emails from TeamViewer are marked as not spam. 

So now I want to cancel my order an have a refund. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my order to TeamViewer, how can I do this? Because there is no portal on this site to, "submit a ticket."


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Posted by
Henagon

Re: No activation code email after purchase

I too are having this issue, Purchased yesturday, recieved receipt/invoice emails but no activation emails.

Appreciate that this is a busy time for you but it is also for us so need this resolving as quickly as possible.

 

Thanks

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Posted by
Henagon

Re: NO activation Email after purchase !!!

I have the same problem. Subscribed over an hour ago but no activation ermail received.,

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Posted by Closed account
Not applicable

Re: No activation code email after purchase

Dear TeamViewer,

please solve this issue as aquick as possible. Many people bought your products and want to work from home in order to prevent an infect of coronavirus. I have the same problem, no invoice, no activation. My TeamViewer Remote Access started to count days to expire. What will hapen then 0 day appear? Stop work?

If somebody from TeamViewer staff read my words please reply. Thanks.

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Posted by
Digon

Re: No activation code email after purchase

**Third Party Product** is a good alternative while you are waiting for a refund!

Last Monday 16/3 I tried to close an order, we have an invoice and paid but no activation mail, despite many requests of cancelling , no comments from teamviewer on this forum, no possibility to create a ticket

We feel ripped off!

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Posted by
Digon

Re: No activation code email after purchase

if I mention an alternative then suddenly you are quick?

please help me off my order and refund the purchase

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Posted by
Henagon

Re: No activation code email after purchase

I reached out via their support number and it was resoled pretty quickly.
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Posted by
Digon

Re: No activation code email after purchase

I was kicked out after 30min waiting!

Now continue working remotely with **Third Party Product**
 

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Posted by
Henagon

Re: No activation code email after purchase

I have to report a similar thing. In our case we have an email from TemViewer Accounts saying that they have the money and our account is Active but It Is Not. The management console says 'Free'/'Trial Expired' and requests Activation via the link 'on the email' that we have not received. This is now causing us severe trouble.

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Posted by
Electron
Solution

Re: no activation email received

All sorted now Thanks

View solution in original post

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Posted by
Henagon

No activation email

Hello,

I have purchase a Pilot License, according to your posts the activation email should be delivered shortly after the purchase. I have not received the confirmation email yet. Can you kindly look into it.

IT IS NOT IN THE SPAM, SECONDARY MAIL or any other folder.

The money has been correctly withdrawn from my CC so I should receive it correct?

There are no other  action I should perform, correct?

I have checked on my account as well and the Pilot license is not there.

thanks and regards

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Posted by
Henagon

Re: No activation email

SOLVED: reached the support by phone and email activation was resent.

thanks!!

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Posted by
Neutron

No activation key after purchase

I have upgraded my license 3 hours ago and got an email saying "You will receive your activation key and invoice within the next minutes." but never received this. What went wrong?

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Posted by
Electron

Re: No activation key after purchase

I have had the same issue. I got an order confirmation email but no activation key email. Any help from support on this would be greatly appreciated.

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Posted by Community Manager
Community Manager

Re: No activation key after purchase

Hi there,

We are investigating this.

Sorry for the hassle!

Esther

 

Community Manager

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Posted by
Electron

Re: No activation key after purchase

Hi @Esther 

Thank you for the reply, if you could keep us updated on this that would be great. Still no email.

Thank you

Dave

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Posted by Community Manager
Community Manager

Re: No activation key after purchase

Hi again,

I will 👍

If you get the email meanwhile, please update this thread as well 🙌

Thanks, Esther

Community Manager

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Posted by
Neutron

Re: No activation key after purchase

Thanks Esther! Still no email and I checked my bank account - it is still NOT charged

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Posted by
Electron

Re: No activation key after purchase

Here is the same problem!

Our company has a premium license that i purchased at 01-Jun-2019.When i purchased it int he last year, in the confirmation e-mail you wrote me, the subscription will extended automatically for 12 month if im not cancell it.
I did not cancel my subscription, yet I was no longer able to use the TeamViewer service 3 days,  because a large red message line indicated that I had an overdue invoice. I was calm about the ongoing service as I purchased the license with automatic renewal.
You not sent me any notification/warning/reminder about the unpaid invoice or the service suspending.
So, i have to work... and i tried log in to my account to see what happened. But your system dont allow me to log in, because it want to confirm that I am logging in from a trusted computer. Your system writes that will sends me an email, i have to check this TeamViewer Sign In Confirmation letter at my mailbox, but I never get them, i tried about 10 times (not even in the spam folder). I wasted half a day knowing what and how I could pay you, but I couldn’t get into my account, and couldn’t find any way to renew my license either. 
That’s why I was forced to buy a brand new license, which you confirmed me via email (see it below). But in the e-mail you wrote i will receive my activation key and the invoice within the next minutes...but i never received them. 
SUMMARIZING: 
Now, I have 
1 license, that you suspended (without any notice/warning/reminder), 
1 brand new license (without license key and invoice), but I still cannot use the service, which causes serious financial losses to my company.

I dont know it is a standard level of service at you, or it is just happening now because someone is not doing their job well which is why the technical background of the websites is so bad...but i think, the selling price of the service is not as low as the quality of the service. :((
I already wrote to the support, but nobody replied since 2 days.

 

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Posted by
Neutron

Re: No activation key after purchase

Hi Esther, I have received the invoice now but still no activation key for my license. Thanks a million!

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Posted by Community Manager
Community Manager

Re: No activation key after purchase

Ok - there are no known issues for the delay from a technical point of view, but please know our team is checking each order individually and there might be a small queue today.

They are working as fast as they can - and everybody should get the license activation as fast as possible.

Please accept my apologies for any delay - and will forward this internally to make sure all our customers are having a brilliant customer experience from the very beginning 🙌

Thanks again and best,

Esther

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Electron

Re: No activation key after purchase

I called Support via phone and soon after received an email with the 'Acitvation' message. there appears to be a delay on some payments.

Thanks @Esther 

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Posted by
Electron

Re: No activation key after purchase

I don’t just have a problem with the missing activation email. My business license, purchased last year, expired at the end of June and should have been automatically renewed. I did not receive the emails you notified of the expiration or the email you sent the invoice for renewal.  I can’t even log into the account management, because I don’t even get the emails that your systems allegedly sent me to verify, I want to log in from a trusted device. So I haven't been able to work from home for 3 days, because neither my old license, nor the newly purchased one works (activation key didn't come in the email), and I can write here now, only because I had to register a new account. After all, I can't log in the old one until I certify that my device is reliable, which I use from the first minute..because the link doesn't arrive in an email. Patt situation.

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Posted by
Henagon

Re: No activation key after purchase

@Esther 

I have not received my invoice, and I am blocked from signing in due to "an overdue invoice".

Please contact me [personal information removed]

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Posted by
Henagon

Re: No activation key after purchase

@Esther

Hi, we have the same issue, purchased at 12:12 today and its now 14:27 and we are still without our invoice and activation key. Please advise solution to this.

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Posted by
Electron

Re: No activation key after purchase

We've been waiting six hours and still no activation key!

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Posted by
Henagon

Re: No activation key after purchase

I placed an order yesterday and 24 hours later i am still waiting for an activation key. Very disappointed!

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Posted by
Henagon

Re: No activation key after purchase

Is this what is causing me trouble with accessing the remote computer? I can login briefly then it kicks me out and won't let me try again for about 10 minutes.

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Posted by Moderator Moderator
Moderator

Re: No activation key after purchase

Hi @RomanyWorks,

Thank you for your post and welcome to our community.

To take full advantage of the TeamViewer license you have purchased, you have to activate it in your account. Please kindly refer to How to activate your license to check if your license has been activated appropriately. 

If you still have issues with activation, please call our support team and they will be more than happy to provide further assistance.

Best regards,

Fiona

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Posted by
Electron

Re: No activation key after purchase

September 13, 2020..... I paid for a paid subcription to the service, but it has not been activated.

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Posted by
Henagon

Re: No activation key after purchase

me too, money was charched from my card on Sept 29 for business licence, then i have received confirmation email telling that i will receive the activation key shortly, but no email till next day, i have called 3 times to support and every time the same answer - wait for email, we are working on it ..... very dissapointed :(

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Posted by
Neutron

No Activation Email Received

Hi,

I purchased a TeamViewer Business license on Tuesday. I've since received payment confirmation and an email link to set up my customer portal, but no activation code, so my account is still showing as 'Free' on the management console, despite the license showing on the 'subscriptions' page of my customer portal.

From a look at the information available, it looks as if this is because my account has not been verified, owing to the lack to activation code – can this be sent through ASAP?

Thanks. 

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Posted by
Henagon

Activation link not received

Hi,

I had purchased Teamviewer Licence,  I received my Invoice and but not the mail with Activation Link.

I have nithing in spam and I can't send a private message, I don't have the option.

How can I do?

Regards?

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Posted by
Electron

No Licence email received after purchase!! URGENT

Help! 

I purchased a teamviwer yearly subscription for the pro and have not received my activation code through email, i have checked all folders/ spam/ junk folders and nothing! 

I need this quickly as i need to access a remote computer! 

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Posted by
Henagon

Re: no activation email received

I purchased for one user earlier today but have not received email with Activation Key. I need it now