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Posted by jonilooon
Photon

Either your license or your partner's license is blocked

what happen to my teamviewer? this message keep poping up "Either your license or your partner's license is blocked" when i try to connect with my partners. I already payed the bills. please help

16 Replies
2 Accepted Solutions

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Either your license or your partner's license is blocked

Hi @jonilooon ,

thanks for your post. Welcome to the Community! :)
Please send me in a private message your email and proof of payment. I will handle this and forward it internally.

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by Moderator Moderator
Moderator
Solution

Re: Either your license or your partner's license is blocked

Hello @zezigric,

Thank you for your message.

There has been a little technical issue with your license in our backend. Now your license is back to active again. Could you please confirm?

We are sorry for the inconveniences caused.

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

16 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Either your license or your partner's license is blocked

Hi @jonilooon ,

thanks for your post. Welcome to the Community! :)
Please send me in a private message your email and proof of payment. I will handle this and forward it internally.

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

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Posted by NICK10
Photon

Re: Either your license or your partner's license is blocked

what happen to my teamviewer? this message keep poping up "Either your license or your partner's license is blocked" when i try to connect with my partners. I already payed the bills. please help, what is your email address so I can send that to you to resolve this right away please, thank you.
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Posted by ravimujariya
Photon

Re: Either your license or your partner's license is blocked

dear support team

i am unable to acess my TV account from today morning

this account provided by our corporate team, thats why i am unable to provide you payment invoice.

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Posted by Bjorgvin
Digon

Re: Either your license or your partner's license is blocked

Hi :-) I have the same problem. Any fix around? @JeanK 

Cheers, Björgvin

Björgvin Arnarsson
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Posted by Moderator Moderator
Moderator

Re: Either your license or your partner's license is blocked

Hi @Bjorgvin

Thank you for your message.

I replied to you per private message as the answer to your questions contains personal data.

Cheers,

Jean

French Community Moderator
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Posted by zezigric
Henagon

Re: Either your license or your partner's license is blocked

It is frustrating. Iam getting the above message, i can not use the software although I payed for it. Where can I get a ticket number? can anybody help

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Either your license or your partner's license is blocked

Hello @zezigric,

Thank you for your message.

There has been a little technical issue with your license in our backend. Now your license is back to active again. Could you please confirm?

We are sorry for the inconveniences caused.

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

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Posted by zezigric
Henagon

Re: Either your license or your partner's license is blocked

Hallo,

Thank You for Your information. It is working now

With regards,

Z. Zigric


@JeanK wrote:

Hello @zezigric,

Thank you for your message.

There has been a little technical issue with your license in our backend. Now your license is back to active again. Could you please confirm?

We are sorry for the inconveniences caused.

Cheers,

Jean


 

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Posted by shrikantpungle
Henagon

Re: Either your license or your partner's license is blocked

Same issue here 

Either your license or your partner's license is blocked

Even after paying due bill.

@JeanK  can you help ...?

 

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Posted by Moderator Moderator
Moderator

Re: Either your license or your partner's license is blocked

Hello @shrikantpungle

Thank you for your message.

As you have just paid a few minutes ago, your card provider has not finaliszed the payment yet.

Therefore, I kindly ask you for a bit of patience, your license will be unblocked shortly.

Cheers,

Jean

French Community Moderator
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Find this helpful ? Say thanks by clicking on the Thumbs Up button.
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Posted by shrikantpungle
Henagon

Re: Either your license or your partner's license is blocked

Thanks @JeanK for the quick reply

 

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Posted by kauremi
Henagon

Re: Either your license or your partner's license is blocked

Here same problem, bill paid by card. Still blocked ... @JeanK 

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Posted by Moderator Moderator
Moderator

Re: Either your license or your partner's license is blocked

Hello @kauremi

Same as shrikantpungle, as you have just paid a few minutes ago, your card provider has not finalized the payment yet.

Therefore, I kindly ask you for a bit of patience, your license will be unblocked shortly.

Cheers,

Jean

French Community Moderator
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Find this helpful ? Say thanks by clicking on the Thumbs Up button.
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Posted by andisheva
Electron

Re: Either your license or your partner's license is blocked

what happen to my teamviewer? this message keep poping up "Either your license or your partner's license is blocked" when i try to connect with my partners. I already payed the bills. please help

Highlighted
Posted by Moderator Moderator
Moderator

Re: Either your license or your partner's license is blocked

Hello @andisheva

Thank you for your message.

We are sorry you encountered issue when connecting to an other computer. 😧

However, I check your license in our data and everything is fine. Your license and your account are active. 💯

The problem might come from the ID you are connecting to. If the user of the remote ID is also owner of a TeamViewer license and is on payment default, you won't be able to connect to it as the ID gets blocked for incoming and outcoming connections.

Could you please ask check if this is the case?

I hope this could help. If not, do not hesitate to come back to us here.

Cheers,

Jean

French Community Moderator
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Posted by bbaum
Henagon

Re: Either your license or your partner's license is blocked

I'm having this issue as well.  

In the past I used Teamviewer both personally and as part of my job, and the company had a corporate license.  It's been years since that's been part of my job, and I suspect the company let the license lapse.

I no longer use Teamviewer other than for personal use and need the license removed from my account.