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Posted by kqhv
Henagon

Failed payment and lost money

I was proceeding with the license purchase and got back the "timeout" result. My bank account was charged the corresponding fee yet I received no email nor license and now have no way to open a support ticket.

Can someone tell me how to proceed with this, I need to either get my supposed license or at least the the money back.

4 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Failed payment and lost money

Hi @kqhv ,

Thank you for reaching out to us.

With regards to the issue, I will send a private message in order to assist you further.
I apologize for any inconvenience caused.

Kind regards,
Yuri

View solution in original post

4 Replies
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Posted by Vatsilidis
Tetragon

Re: Failed payment and lost money

@Yuri_T  , is this something could you help?

IT Pro
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Posted by Moderator Moderator
Moderator
Solution

Re: Failed payment and lost money

Hi @kqhv ,

Thank you for reaching out to us.

With regards to the issue, I will send a private message in order to assist you further.
I apologize for any inconvenience caused.

Kind regards,
Yuri

View solution in original post

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Posted by Moderator Moderator
Moderator

Re: Failed payment and lost money

Hi @Vatsilidis ,

Yes, of course I will. Thank you for letting me know!

Best regards,
Yuri

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Posted by kqhv
Henagon

Re: Failed payment and lost money

The problem was resolved. Thanks @Vatsilidis and @Yuri_T for your help.