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Posted by
Henagon

Merge Two Accounts

Is there a way to merge two accounts? I need to switch my primary account to my new email address. Problem is at some point in my life, I created a new account with my current email address and cannot get logged into it so I am unable to just transfer everything to it. If I could get a recovery on the account or just have the accounts merged, that would be helpful (either option).

I'm not sure if this is just a community support or the official support forums (I couldn't find any way to contact support directly for the life of me). 800 number refers me to here.

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Merge Two Accounts

@Lantzalot This means you have enabled TFA on your TeamViewer account. 🔐

Please check this article to get to know what is TFA and how to use it: 

If you want to disable it, please find the procedure to follow to here: How to remove TFA from your TeamViewer account 

Best regards

Jean

French Community Moderator
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3 Replies
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Posted by Moderator Moderator
Moderator

Re: Merge Two Accounts

Hello @Lantzalot,

Thank you for your message. 🙌

You can restore access by resetting the password of your former account: https://login.teamviewer.com/LogOn#lost-password 

Then, you can change the email of this account : How can I change the email address or password of my TeamViewer account? 

Would this work for you?

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
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Posted by
Henagon

Re: Merge Two Accounts

Just tried that but it's asking for a security code after I enter the new password. Where would I find that at?

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Merge Two Accounts

@Lantzalot This means you have enabled TFA on your TeamViewer account. 🔐

Please check this article to get to know what is TFA and how to use it: 

If you want to disable it, please find the procedure to follow to here: How to remove TFA from your TeamViewer account 

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post