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Highlighted
Posted by
Henagon

Not receiving activation email

Hi, I've asked for activation email to be resent, but have received nothing. It's not in spam folder. Could someone help?

Tried with two dfferent email addresses.

 

Thanks

 

Sorted out problem email now received.

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Not receiving activation email

Hello @StevenPatterson

Thank you for your message.

We are glad that you finally received the email.

We wish you a good week.

Best

Jean

French Community Moderator
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View solution in original post

21 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not receiving activation email

Hello @StevenPatterson

Thank you for your message.

We are glad that you finally received the email.

We wish you a good week.

Best

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by
Photon

Re: Not receiving activation email

I am having this issue as well, I am not reciving an activation email for my account

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

Hello @juston1979

Thank you for your message.

I confirm that your account has already been well activated. You don't need an activation link to use your TeamViewer account.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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Posted by
Electron

Re: Not receiving activation email

Having the same issue! After calling supprt; they said they couldn't help me???

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

Hello @Stepple

Thank you for your message.

It's normal that you do not receive the activation e-mail as your account is also correctly activated.

Best,

Jean

French Community Moderator
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Posted by
Electron

Re: Not receiving activation email

I bought a license for my Developer.

How does he activate his version?

 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

You will find all the information you need in our Knowledge Base article here: How to activate your license

Best,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Not receiving activation email

Good morning @JeanK, I'm having the same issue, I didn't receive my activation email, can you help me with this? Thanks

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

Hello @TRACKING

Thank you for your message.

As the resolution of your issue would contain private information of yours, I sent you the reply as a private message. 🔐

Cheers,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Not receiving activation email

I have the same issues. email to activate and trust devices not reach to my mailbox. Please Help

Posted by
Digon

Re: Not receiving activation email

Me too, please help!

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Posted by
Electron

Re: Not receiving activation email

Hello,

Not receiving anything either, and it has been 1 hour since I made the purchase of my license, and the support is not reachable.

This is wrong, I don't understand how this can happen in 2020...

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

Hello @SparkHorizon@stassara@DawidDTiQ,

Thank you for your message. 🙌

We are sorry you had issues with receiving emails...🙏

Please open a ticket, our engineers will whitelist your email and it will work fine again.

You can open a ticket here: https://support.teamviewer.com/a/

If you can't open a ticket, please contact us via phone directly.

Cheers,

Jean

French Community Moderator
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Highlighted
Posted by
Electron

Re: Not receiving activation email

Hi

I have not received any emails for device authorisation even though I have asked for this numberous times. I have then tried to log into my account but its saying its not a trusted browser so they will send a email to verify but this isn't coming through either. So I am logged into my premium account on my computer so I changed the email and password but still no joy. no emails are coming through! please help! 

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Posted by
Electron

Re: Not receiving activation email

Same issue here! Please help me with this.

Best regards,
Rick

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Posted by
Electron

Re: Not receiving activation email

I have just received the trusted browser link, however now I cannot log into my account

please can you check [personal information removed] is registered to our premium account?

Thanks 

Highlighted
Posted by
Electron

Re: Not receiving activation email

Exactly same issue

Highlighted
Posted by
Henagon

Re: Not receiving activation email

Hi,

I paid my subscription a few hours ago but I have not received an email and my account remains as a free account. Your website states that an activation email will be sent immediately! 

 

Can you help.

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Posted by
Electron

Re: Not receiving activation email

I'm having the same problem.  Please solve.  I tried "changing" my email address (to make sure there wasn't a typo).  I've check the spam folder.  I've tried re-sending.  Nothing.

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Posted by Moderator Moderator
Moderator

Re: Not receiving activation email

Hello,

Thank you for reaching out to us and I apologize for any inconvenience caused.

The first email immediately after purchase is the email that contains the activation link.
This is sent prior to the invoice as the invoice may take up to 24 hours to generate.

We are also facing the impact of the Corona Virus and need to ask everyone for a bit more patience in these difficult times.Once again, I apologize for any inconvenience caused.

If you are unable to locate this specific email, please call our support team or let us know in this thread again.

Kind regards,
Yuri

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Posted by
Henagon

Re: Not receiving activation email

I contacted support via phone and they solved the problem in a few minutes. 

Thanks again.