My company was trialing TeamViewer to see if it would meet our environment's needs. We ended up taking a pass on it, but now I can't remote into my home computer from work.
I use my TeamViewer exclusively for personal use to remote into my home PCs at lunch time or after hours.
Tried uninstalling rebooting and reinstalling. Still no go. The account I used to trial for work is a different e-mail from the account I use for home use. It seems to have tied TeamViewer licensing to my work computer itself.
Called for support and told that they couldn't help me. I'm getting very frustrated with this process. Was told to come here and DM as moderator, or make a post. So here I am.
I provide free remote help to our 500+ users on our IRCD. Recently I been getting Commercial use suspected. I don't make any profit from using it. It says I can connect for 5 minutes and that would be enough, but it disconnects me around 30 seconds after I connect. What's the deal?
As of today i am getting the commercial use suspected as well, everyone is saying submit a ticket, i went to the ticket submission page and that now says you can only submit a ticket and ask for help if your a paid licensee!!!
So it looks like its time to find something new, TV shut down all free use of their program and is shutting down the free users by disabling them with the commercial use suspected. I got over 30 emails today from friends and family saying theirs is doing the same thing so it seems to be system wide. Pay or dont use anymore.
You can't. It started saying it for me and a couple dozen other people i know that use it non-commercially. And if you go to the ticket submission to fix it now that web page says they are only allowing ticket submission by paid licensees. Looks like they are shutting down free users by locking them out.
I was using Teamviewer to connect my laptop to my desktop at home, just for displaying my laptop to a larger screen, and this message showed up ......
I was using it to connect to my HTPC computer, it sits all the time connected to my main television without any peripherals other then a remote, so when i need to make big changes i just use TV to go into it, when i did that i got the commercial use suspected. Now i can connect but i can't do anything, i see the desktop but i can't click on anything then a few seconds later it drops the connection.
There isn't any way to send them a ticket to get it reset anymore, and the only email i could find is their sales email. I sent them an email asking about whats going on because a couple months ago i submitted a ticket about another problem, so that page changed recently to licensees only.
Looks like TV is trying to shut out the free users now. I used Chrome Remote Desktop for the first time today, not bad, works better from my phone then TV did. So i might just drop TV altogether now.
well its the end of teamviewer for me as the free to personal use is locked with 5 minutes
as i dont make any money whatsoever by helping family and friends to buy a montly sucription is out of the question
time to get a replacement program
i have the same issue. uploaded logs. no reply, still getting the stupid error. not using it for commercial.
I uninstalled TV off my home computers and put **Third Party Product** on them, really quite easy, install the **Third Party Product** server on each computer and the **Third Party Product** viewer on my main desktop, log them all into my account and done. It actually connects and loads the desktop faster then TV ever did i like it. So i guess if nothing else i have them to thank for pushing me to a better program!!
Same here, I don'e even use it more than a few times per months, mainly to help my mum or her neighbors with stuff they want to do on their PC and can't, or to connect to my own PCs when I am in the hospital every month. But since 2 days ago I am constantly getting the "commercial use suspected" message.
I need help with my account because I can only be on one Teamviewer computer/phone/tablet for 5 minutes and then I have to wait 2 minutes. I NEED MY ACCOUNT TEAMVIEWER IDs TO BE WHITELISTED. All I'm doing is helping out my friends and family across the country.
i'm using teamviewer always in private matters, but often out of my network of my job and this network is using a proxy. So now i become the message, that it seems i'd use teamviewer in a commercial way. Had this problem two years ago and contacted the support and they reseted my ip.adress, but now, the support told my contacting the community. Can someone help my please? thank u so much...Greets Fez
I have noticed that fresh install on new machine never gives 5 minutes warning immediately so I have created virtual machine and I'm running it as a snapshot, after it boots it also randomizes network card mac and windows installation ID just in case. Haven't had a problem afted I did all that.
I started using TeamViewer about 2 - 3 months ago. I went through the setup quite quickly (as we all do at some point) and accidentally selected Both when choosing whether it was corporate or private use. Now, my account is locked pending purchase and I'm unable to submit a support ticket because I'm not a paying customer.
I find this to be quite a pain since that is what all the forums say to do, yet when I sent in my support ticket I got a generic reply stating that I was not a subscriber and therefore I needed to visit the forums.
Can someone please assist me in setting my usage to Private instead of Both?
You can't open a ticket, instead look at the first post in the thread here
for the new method to fix this... there is a new form to submit.
I have at the moment the same problem. Is there a way to disable this message again and extend the session time of 5 minutes again?
I use this software only privately with my friends and my family members.
Thanks. However, the popup appeared on my phone that I used during my monthly hospital stay to connect to my PC at home. Am I supposed to fill out this form with my home PC Teamviewer ID or with my phone teamviewer ID or do I need to submit a form for every machine I have Teamviewer installed on? I have multiple PC, a phone, a tablet, a laptop, they all have Teamviewer although I rarely use it on them. I really really cannot imagine which obscure algorithm could possibly flag teamviewer on my phone as commercially used, because I have never used it to connect to anything else but several PC in my home (which of course will all have had the same IP because they all are connected through my own private internet connection). Also the form wants you to submit a usage log and I have no idea how I would do that for my phone (or tablet). Does anyone have experience with that form?
I have been having this exact same issue!!! I have been emailing back and forth with a guy, and it is extremely frustrating. He doesn't offer help or any solutions to try and fix my problem, it's like I'm talking to a brick wall. UGH! I've used TV for almost ten years and love it, and to get stabbed like this is super frustrating. I just want my software to work...
My co worker installs Teamviewer wrong way, so commercial use onto this PC and he leave.
But I need use teamviewer with free licence by this PC.
I already got the message your trial is expired.
How can I use teamviewer with free licence without commercial use?
Hello, I have the same proiblem, every time, TeamViewer udpates to new version go to trial and it switches to commercial every time. But I am only using free version, I do no need commercial, please help? This is not normal behavier.
still getting the bogus COMMERCIAL USAGE detected message.
filled out the form, uploaded logs. no reply in a freaking week.
tried twitter and facebook.
they expect us to pay for this? worst customer support ever.
Thats a good workaround, i tried that today to so i could connect to some family members computers and install **Third Party Product** instead without having to drive there or talk them through it on the phone. I loaded up a virtual machine of Win10 and installed TV on that, i got two computers done and when i went to remove TV and install **Third Party Product** on the third one i got the commercial use suspected, so i rebooted the virtual machine and it came back up and no message and was able to get the last one done. Goodbye TV... What a lying sack of %^$#@ this company is.
Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distance
Why.. For the love of all that's good did you guys try and tighten "Detection"... I am on a home network.. I get this Stupid error and now I have to post here because I "cannot submit a ticket because I do not have a licensed account" NO **bleep** I don't have a licensed account, I'M NOT A BUSNIESS!!! I have Computers on my home network that I manage (Residential line, non-domain) yet here I am.... I have used Teamviewer for YEARS!!!! And I have ALWAYS recommended you.. If this is the direction you are turning product, I will go elsewhere. Fix this!!!
Bei mir wurde eine Kommerziellenutzung festgestellt. Was aber nicht stimmt. Ich habe keine Firma und kein Geschäft. Ich nutze TeamViewer privat und nicht Kommerziell. Ich bitte das diese Sperre aufgehoben wird!
I have about 5 computers that are mine with broken screens or no way to control them other than TeamViewer, recently I have been getting a message that says "commercial use suspected" I am not using this for commercial use, I use TeamViewer to control MY computers and to help friends that don't know whats going on. I don't know how but if there's a way to prove this I gladly will. I'm afraid I'm going to get locked out of my account or punished in some way. again ill prove I'm using this for personal reasons and not in commercial settings any way you'd like.
I'm in the same boat - my one personal computer is on a work-network but it is my personal computer....I have computers set up at my in-laws, my parents, my grandparents, so I have several locations...but it is all personal use. Please help!
I am having the same issue. I use my laptop to connect to a pair of desktops in the attic and am being told I am using it commerically and need a license.
Getting the same problem, was just trying to set up a remote login so my wife couldacces her computer when we were on vacation. I have never made a dime of of Teamviewer, I do not even have a piad job, I am retired.
I'm getting the same thing. Just finished switching a few computers around and reuploading wintdows/unbuntu. Now I'm getting this prompt saying I'm on a business network?! What's going on over there at teamviewer? Did they change something? This is my home network and I've only got about 12 computers total that I monitor. Is there a limit to how big a account can get? Some support is needed and would be appreciated. Don't want to get band or forced to pay. Teamviewer has been a vital part of my home computting for around 5-6 years now. Please let me know. Thanks
I am an Arch Linux I3WM user. I use Teamviewer 13 for free. But, in the last few days, I have encountered an error.
I tried with different versions of Teamviewer, tried changing the Mac address. But the result has not changed.
Can you find me a solution? I want to continue using it for free. It perceives me as a commercial user.
I also requested support for Teamviewer.
im only useing it for personal use and i keep getting kicked out saying that theres commercial use going on how do i fix this.
If you can help me ?
I have 5 computers registerd, for my family.
Thanks a lot
Came here for the same thing, suddenly every connection gets me the commercial notice, I've never had an issue before, now suddenly it's like every single one gets nailed. I use exactly 1 connection outside of my home, the rest are just for convience.
While I'm probably not a normal user, I have about 20 PC's currently registered with Teamviewer, I have a large number of laptops where I play with different linux distributions, as well as a couple PC's setup around my house. Suddenly these are all getting flagged by TV as commercial use, I use exactly 1 computer outside of my home network to connect to teamviewer, however my linux computer, and now my son's computer have now gotten this flag, It's gotten much more agressive, can I just submit all my ID's to have them whitelisted? or will I have to file individual ones every time?
also experiencing this issue. tried completely removing and reinstalling on my PC's but no luck resolving this. is this possibly a bug?
A created a ticket on 2nd Feb 2018. Requesting that a 5 minute time limit be removed during my Teamviewer support sessions. It has been imposed because of suspected commercial use. This suspicion has occurred about three times over the many years of using Teamviewer. I am 82 years old, retired and support friends and family for no charge. Previous bans have been lifted promptly following my explanation of position. This time I have even followed up with an urgent email but no response after 10 days. Hope for better with a response and action.
I use Teamviewer for personal uses only. I use it to help remote to my friends PCs to help them install games and such. Everything that Teamview is used for personal things only. Nothing will ever nor has ever been used for any sales or anything that voids the Terms and agreements for a personal non commercial usage.
Recently I have been flagged with using personal services as a way to get around commercial usage for free. WHICH IS NOT TRUE.
I remote to my own desktop at home through teamviewer every day for about 6-8 hours. I remote from my work to my home. Now the things I do on my home computer are things such as watching netflix, installing mods and monitoring my game communities. I also use my home desktop to go on Amazon and do personal things that I do not want on my work desktop. Nothing has EVER been used for commercial usage...
I am afraid to keep using teamviewer because my work teamview has been flagged... I only use it to remote to my personal phone and personal desktop to do things for personal usages. But because it sees the internet provider as a business line... The heavy usage of teamview to my personal desktop... It flagged me...
I need help... What should I do? I don't want legal action taken against me for still using it... Even though I only use it for personal usage...
Same problem here. I use TV to access my plex server, my AD server, my mining system, my wife's system and my two daughter's systems. I also use TV on my Android. I run a domain at home using active directory to enforce policies across the network including stricter policies on my daughters' systems. The only case that can be remotely considered commercial, is when I use TV to remote home from work. Nothing business related.
Is this new detection method assuming that if there is a domain, then its a business? Use of domains or Active Directory is not business or academia exclusive. If neccessary, I will go back to Windows Remote Desktop or a **Third Party Product** app. I will be limited to my LAN at home, but it's not the end of the world I can't remote home from work for non-commercial reasons.
i too am being told that i am using TV commercially. I use TV to save many kilometers of travel several times a week. I am a volunteer at a community radio station. Volunteer means never receive remuneration for my efforts. I live35km each way from the station. I remote in to load spoken programs which we play daily and specific to the day. 6 hours worth of 15 and 30 minute programs. we have no other volunteers to do this so its me who loads and dates or we dont run the programs. if i lose TV access then ill be forced to resign my voluntary position after 23 years of doing it. i cannot afford the fuel for several runs a week to do it. come on mr teamviewer recognise some people are unpaid volunteers who appreciate the functionality that TV brings and use it to help others. The station is a Christian Community station. We gain funding to keep it on air from several on air appeals each year and thats only just enough.
I am private user of your teamviewer product. From two to three days i am receiving a message stating that commercial use suspected. But i am using your product for personal use only. Im using your product from * email id. We have 4 pc in my home and one is at outstation. This is for your kind information. Please solve this problem.