TeamViewer thinks I’m using the software commercially!

[macshane]

it would not be the first time that community guidelines are not in conformity with liberty of expression...

[bazbsg]

Dear Scotty, My personal use license was restored after waiting 33 days and gently reminding your people that the 30 days promised had passed. Since it has been fixed, every time I try to access my mom's PC, I get a password not correct error. i have to wait for her to be awake (12 hour timezone difference) and try to connect waiting for her to accept the connection. then i open teamviewer on her side and see the password has indeed been changed. I know she is not doing it. she is 85 years old and has trouble double clicking, let alone setting settings in a program she is not even aware of. is this password change part of what's going on here with the tougher control of free users? could there be some other reason that I could look into? Btw, we are both retired so there is no commercial use between us or within my own set of PCs. Thanks, Bill

[flex1981]

Me too! what the **bleep** is this? I am trying to help my mum with a printer issue and apparantly I am suspected of commericial use!

I have been using it a fair amount helping out friends and family over the last year or so but this is pathetic, even if i was to start using it for "commercial" reasons in the future you can bet I wont be paying TeamViewer a penny now with these kind of bullying tactics!

I really appreciate the whole 15 seconds you gave me to connect btw really thoughtful!

[Roadwarrior]

I use Teamviewer on avereage once a week to help family or friends.

Sometimes I do not use it for weeks, and that's supposed to be a commercial use?

I hope that soon a solution will be found that I can use TeamViewer again, at least I will not pay 30.-€ per Month to use it 2 or 3 times........

[Dustin_B]

Hi Bill,
according to your discription it looks like you are using the random password shown below your moms TeamViewer ID. Please make use of the permanent password that you can enter into the TeamViewer options on your moms PC.
Extras–Options–Security.
Please make sure the password you enter into her options, then matches the password you might have entered into the details of her device within your Computer and Contact list.

[sippi]

Several family members I know have started getting the message about commerical usage this week. When I thought it was just me I called sales and they told me to submit a review form. I am now beginning to think there may be problem with the TeamViewer system sending this messages. Uunfortunately, it is improssible for a free user to get to tech support. I really appreciate using TeamViewer but I truly sense a system issue. - Jim H

[bazbsg]

Hi Dustin. Hmm, before I was flagged as commercial, i was able to access my mom's PC any time just by double clicking. But still, I'll give your idea a try next time I access her PC to see if it stablizes. Thanks, Bill

[ericsatie]

The analysis criteria(?!) of the commercial and security use of Teamviewer are inscrutable: unpredictably, I am classified as a professional user and the connection is closed. I have already received readmission to personal use on several occasions, but I have never been told what the origin of the problem occurs after >10 years(!) of undisturbed amateur use. Moreover, by connecting to the same PC, every time I am asked to recognize the device, even if it has already been registered. I will be forced to tell my correspondents to uninstall it to move to a smarter software in exercising the necessary checks.

[MJM]

I think the problem is Team Viewer themselves.  When I connected today a message came up saying I am connecting from a business network and so I need to upgrade to professional version.  I believe they kick you off after 60 seconds to drive you crazy and to buy the professional version. Well that ain't happening.  I use it from work to connect to my home computer. That is PERSONAL use not business. Bye-Bye Team Viewer.

[andreas_f]

The alleging popup came up here as well, not nice (very politely).

TV's commercial definition does not describe what these guys are complaining about - at least in my case:

checking  private emails on my private PC at my living home, during lunch break from another PC in the company I am working for => this is not defined or rated as commercial use in the section 'What is commercisal use'.

Some facts: no own business, no home office, no payment for any PC related work, nothing like that. What I do in private use, helping my mother, spouse and my mother in law, playing with computers as Thinkpad-Geek, period.

And the worst: ALL connections to acces from one of my exclusively private Thinkpad to my private desktop-PC does not run any longer! 

I opened multiple tickets and explained in detail usage and asking for proof, there are still 3 weeks to wait until TV will have answered them (hopefully/probably).

This is getting out of control, thanks TeamViewer. This is not the way to built up trust.

[andreas_f]

Wel, that **bleep** was explained to me on the phone today. Nothing like that was given in their rules for usage, not by any means. I think this being a trial to drive free users in a pay-version. In my case, ALL my private PC's do not link any longer, not in any configuration. so my wife with her Asus cannot help her mother in 700km distance... Great move Teamviewer

[Duckabush]

Same boat as everyone else.

My company uses Teamviewer and all our Desktops/Laptops/Tablets and phones have it installed. We have one IT person, I use my copy of teamviewer to connect to my desktop at home from work, or from one computer to another to help friends/family. Now suddenly i get messages saying I am using it commericially? Not 1 computer I connect from my laptop or desktop is "work related". My work laptop gets connected to by our IT department when there are issues that need fixing/installs etc.

[vladv]

Hi!
I have recently changed my SSD Hard drive with a new bigger one. I went on a clone procedure.
Eventually i get an error saying i'm using Team Viewer in commercial environments but it is not the case.
How can i change now the Team Viewer ID, as it is a new Hard Drive (Windows 10)?

[Silberling]

I just read a little about the 3 hr limitation. If TV is so worried about money, why don't you create a small personal plan for like 1€ / month, 10€ / year for people wo use it more often but clearly not commercially? Increase the hours / month or whatever and fix your algorithms.

I mean, if a software is good, I'd think about supporting it when the fee is within my personal budget. For personal use the pricing plans are just too expensive.

On the other hand... Just mess with the users. Especially with developers. There might come up new products then that might be better....

[ThunderDani]

Why don't you [comment removed per Community Guidelines]

If I need IT support and they ask me to install TV for support session, I'll refuse. [comment removed per Community Guidelines]
If everyone does it, like this, they maybe take better care of the private user. Now the are just ignoring us. The are flying to high!

Dear TV Team, remeber, the higher you rise, the harder you fall.

[elliott_alex]

Agree - TeamViewer think it will make me a buy a license for a product I'm using for personal use only.  It actually had the opposite effect and turned me on to other products which I'm quite happy with.

If TeamViewer licensing costs were more reasonable I'd consider paying for a personal license but they don't provide a personal use option.

Alex

[ericsatie]

I agree. [Removed By Moderator as per Community Guidelines] I will soon replace TV in all PCs. It is offensive to common sense that one can not know the element that generates the error in which it constantly incurs the artificial intelligence (?!) to which the task has been entrusted in order to be able to correct it. The team analyzes the log every time, then decides that it is not commercial use, but the algorithm error, present for more than a year, is not mitigated. It would perhaps be more respectful of the user for a prior communication that signals suspicions with a reasonable advance on cutting the connection to give the user a way to demonstrate his good faith before being jailed! During a holiday I was not be able to remotely control my video surveillance system after the burglar alarm had signaled an intrusion at my home!

[Jbib]

Hello,
Detection conditions for commercial use have been strengthened.
If you are using Teamviewer for personal and private use, please apply for a recovery for personal use here: https://www.teamviewer.com/en/support/commercial-use-suspected/
It takes between 20 to 30 days for a recovery of the account if the analysis shows that your activity is personal and private.
jbib

[Jbib]

Hello,
Detection conditions for commercial use have been strengthened.
If you are using Teamviewer for personal and private use, please apply for a recovery for personal use here: https://www.teamviewer.com/en/support/commercial-use-suspected/
It takes between 20 to 30 days for a recovery of the account if the analysis shows that your activity is personal and private.
jbib

[Bogmore]

"Detection conditions for commercial use have been strengthened."

Strengthened so much that the vast majority of Home users are being detected as Business users falsely.  I've already moved to another free product as it works even better than TV.

After two attempts, the second one still pending it still isn't fixed for me.  I take it replying to the "fixed it for you" email  when it still isn't working is the right thing to do.

[Napster]

Non comercial Teamviewer is installed on both windows 10 systems.

after a few minutes the connection gets terminated everytime this did never happend before and came up with one of the latest updates.

Currently teamviewer is practicaly completly useless.

[CinematicTree9]

I have the same problem...

[TomWrigley]

I have the same problem - but I keep being asked to purchase a license for my business network. I do not have a business.
HELP!

[TRVGXP]

I have the same issue all of a sudden!

[John_W]

Team viewer keeps timing out after a few seconds and I get a message that says I'm trying to use the free version on a business network even though I'm not. I've been using the free version on my home network for almost a year now. How do I correct that?

[marinasc]

Hi, Can you please advise on how to fix this? Starting today I am getting the message that I am using TV commerically and I need to buy a license when I am NOT. I have several computers of my own I connect to and a few friends WHO ARE SENIORS who I help and fix problems for free. I DON'T use it commerically. Can you please fix or tell me how to fix? Or if this isn't the right place to post, where to post? I tried opening a ticket but it said I had to have a license to open a ticket.  Thanks.

[Phil-Lloyd]

I am wondering if [Removed by Moderator per Community Guidelines] can wake a sleeping computer as easily as TeamViewer does.
I found some utilities to wake remote computers and some via internet, but none have been easy to set up.
I'd love to be able to put my computers to sleep and then wake them remotely with the same remote desktop app.

[none4u]

Thanks,  I found some software that doesn't treat me like a criminal for using it.

[PeteMc]

Like everyone else, I was hit with the message today and can connect now for only about a minute after waiting the "timeout" to complete.

I use the Free version for family and friends and use to recommend TeamVeiwer to my clients.  That's not going to happen any more.  A quick Google search of alternatives will show everyone options for personal use.

As for the hit to TeamViewer... I don't have a huge client list.  But I will be recommending alternatives to former, current & future clients.  I'll simple explain the their bad business practice and how I think that may carry over to how much of the subscription fee may not really be going to the product.  I figure if they're forcing us free users to pay, there may be other issues.

[SlickPDP]

What other software did you use?

[jbhatestmver]

[Removed by Moderator per Community Guidelines]

Thanks to TV I'm having to a take a week off from my paying job and drive 2000 miles round trip to remove their ransomeware from some NON-PROFIT's that I DONATE MY TIME TO. What an absolute crock. Their awful attitude is driving potential paid customers over to better solutions that cost less or are free. 

[PeterHah]

I have brought the issue to the attention of a renowned german IT magazine.

Let's see what happens, if the "strengthened" algorithm might turn into a very negative PR maybe ...

[ThunderDani]

I use [Removed by Moderator per Community Guidelines] By an by I change al my personal PC's to [Removed by Moderator per Community Guidelines], rather than opening a ticket and waiting about 30 days, till they have the grace to accept my private usage. I'll never install SW from a company which has such disgracing behavior.

And I did remove TV also from my company PC and will refuse to install it again, even if I need IT support from our mother company. They shal use any thing else but TV.

[PeterHah]

I'll see if that is available for me too and give it a try. Thanks for the hint.

[PeterHah]

[Removed by Moderator per Community Guidelines] seems to do the job, the culprit is to have an address book, I need to buy the pro version for 180 bucks a year. That's a major drawback as I need to keep all the IDs in some file, which won't be at hand in case of emergency.
Anyway, better than being target of such rude behaviour.

Quite obviously TV aimed at reducing the load on their servers, so mission accomplished, I'd say ...

[gwbaker99]

Same here... totally blocked because I access the home from work.

I have had to prove non-commerical use about 4 times over the last few years.  Now it seems we cannot get resolution via email or any other method.

Sad because as their model suggested, I spread teamviewer via word of mouth and know at least two corporate users are because of my recommendation.  Fix it, or I and others will move on and likely take recommendations with us!

[mattsilva7]

Still nothing from TV?!  really now... I know free users are not a priority, but how does this show product support?  I submitted the form as requested... and this is used from hom for a couple friends and my mom.

[tazz411]

This is the 5th time I have been blocked for commercial use and I do not know why nothing has changed I only use this for personal use. I continue to submit this why does it keep kicking me off. I love this product but this is so frustrating.

I tried submitting a ticket and it keeps telling me to put my ID I do and it just keeps saying. What do I do now?

[Bogmore]

I get 

"Your trial for viewing and checking policies of your devices has expired. Buy a TeamViewer 13 license now.

Feel free to call us or send us an E-Mail to sales@teamviewer.com in case of any questions."

So it's actually a trial we have not a free use for personal use for ever account.

The quote is from https://login.teamviewer.com/nav/home

I have made a request for all the data they have on me, hoping the answer will be in there, no doubt they will take the full month to send it to me.  I suggest you all do that too.

https://content.teamviewer.com/en/gdpr/

My email sent 13/07 in by replying to the "we've sorted your account out" email I got has not been answered yet. I wasn't fixed at all.

[Scotty]

Hi Bogmore,

This message is not to do with this thread.

"Your trial for viewing and checking policies of your devices has expired. Buy a TeamViewer 13 license now." appears because this feature (Policies and Viewing Them) is only for commercial users.

It is not related to blocks for suspected commercial use.

-Scotty

[Closed account]

exact same issue here.

[epacurar]

they want to make money. So annoying right now. Trying [Removed By Moderator as per Community Guidelines]

If they don't fix this, I am done with Teamviewer. 

[KenHead]

Face it. They don't want you as a customer. No other company, except EA, treats customers like Teamviewer does. Try another product; if you aren't spending gobs of money on their over-hyped product, then you are just an annoying flea to them to be swatted and treated badly. I think they only provide a free teamviewer, nags and admonishments included, because [Removed By Moderator as per Community Guidelines] does not. I'm uninstalling TV on all my computers tonight and when my clients' licenses lapse next month, I'm putting them on another product. At least[Removed By Moderator as per Community Guidelines] is honest about their intentions, so maybe I"ll go back to them.

[Scotty]

@tazz411 and @Closed account

Please read the OP.
We are moving the posts here for a reason.

https://www.teamviewer.com/en/support/commercial-use-suspected/

-Scotty

[t0mmyr]

Hi Scotty, I keep getting disconnected and blocked from my personal system I’m trying to access remotely with my cellphone. I can’t upload logs through my iPhone so I can’t submit a ticket. I’m not using teamviewer commercially please unblock my accounts and systems permanently.

[Scotty]

Hi t0mmyr

As it says in the OP, I cannot help you with this. I cannot remove the restriction and posting here will not help.

Email the logs to yourself then upload them into the form, this is why it has an email function in the app.

The form is the ONLY way to get reset.

-Scotty

[g0ofe]

Same issue here.

I had the issue when on holiday in China in April, when trying to access my home PC, but after submitting the form, the issue cleared.

It has now reared its ugly head again, and on reading this forum, seems I am not alone. And it also looks from others' comments like there may well not be a fix this time.

It looks like, after a number of years of being a very happy user of Teamviewer, I will have to look for an alternative, as I simply cannot justify over £300 per year just for hobby use.
A real shame.

[joetaras]

The same issue.

Tell us if you want to exclude free users or if this is a temporary bug.

Because if this is a bug I'll wait for the next release otherwise I'll find another remote access software.

P.S. I try to link only my PC (one PC) form another. I don't use T.V. for commercial use.

Thanks in advance for your reply.

Best regards

[andreas_f]

Same here as well. Been a happy free user for >10 years and now unproven punished as criminal. Many years before I have suggested to offer something as a 'personal supporter' license for a few bucks (as I like to pay for usable & helpful software), but TV had rejected thats nobbishly generously.
Now we know why

[joetaras]

I suppose we must find another software for our personal uses.

What a SHAME for T.V. management and staff.