To whom it may concern,
Your **bleep** detection software is preventing me from using TeamViewer freely. It is falsely detecting commercial use when I have done no such thing. I submitted a reset claim ticket what seems like a lifetime ago and still haven't heard back from you. This sucks. Your detection software sucks. You seem to have no clue whatsoever what commercial use is and yet you wrongly persecute perfectly innocent personal users. Oh, and filling out that online form got me nothing. NO reply. Not even an email confirmation with a case ID/number. I guess free users get treated like **bleep** This whole experience has really left a very bad taste in my mouth. You should remove the **bleep** detection software you are using to wrongfully persecute personal users like me. You could do better. Even using the honor system would do less harm than what the current **bleep** detection system is doing. And there seems to be no help other than the online form which your people seem to basically ignore. Oh, and here's how many people find your knowledgebase article entitled "Why do I see 'Commercial use suspected' / 'Commercial use detected'" helpful, 47% helpful (56/121). That means 53 percent of people who visit this page find it *UNHELPFUL*. That is staggering. Over half of the people who visit the page looking for help find it unhelpful. So, you guys basically **bleep** at your jobs. If I were paying for this product I'd complain to your bosses and have your **bleep** CANNED. You sure know how to **bleep** people who are not abusing your licensing terms off.
Nasser Simon Kazeminy
They are trying to bully people into purchasing a license. It's the same problem with false commercial use detection. They can get more money out of personal users by falsely detecting commercial use. They make it impossible to get help unless you pay for a license. Their online ticket submission does not create a claim number or ticket ID or number. They are motivated by greed. They figure we can give the software away for free, get market **bleep**, then hit people with false detection and poor support forcing them to pay for a license. They are no better than a lowly drug dealer trying to get you hooked on their product. Notice that you have to select ALLOW A SALES PERSON TO CONTACT ME now to get help on false detection? If you don't select that option, they will basically ignore you as they did me. I've been waiting forever for my fix, and they just don't care because I'm not a paying customer.
I was using TV to connect to my home laptop from a country house laptop. For sure both networks are private and no any business cases of usage. Also was helping my parents remotely with theirs PCs. Now I have a message "Probobly comercial usage" and time limit of 5 minutes. Filled a form for unblocking a week ago but no any reply. Can somebody check it out?
What are you using instead, I need to do the same. It seems to think I am using it for commercial reasons but im using it for friends and family. I need another option
Goodbye Teamviewer, My home PC's keep saying they are commercially used. Done with you guys. If any of you don't need bells and whistles, just use **Third Party Product**, it works great. Uninstall this garbage as Teamviewer has become the latest **Third Party Product** and destroyed their user base.
never thought of **Third Party Product**, dont need any bells or whistles its mainly when the kids or other half has problems at home. will give it a go thanks
Not only are they ignoring my repeated requests to remove the block (I am unemployed), but I think I know what happened.
I was in the hospital for almost a week. While there, I connected to my home system to check emails, etc. Apparently, that one act (using the public, not corporate wifi) signalled to them that I was trying to use it commercially.
What gives? It would be nice if they would at least respond to my request to undo what they did.
It might also be nice if they posted a warning when connecting in a way that would set the commercial flags that, if I continue, I will be required to purchase a commercial license. That way, at least we don't get **bleep** into this black hole.
Same here. Been using TeamViewer for years and never had this problem, now my laptop sitting on my coffee table on my home WiFi is supposedly a commercial device.
To make things better, TeamViewer will no longer allow personal users to submit tickets so I guess it's time to find an alternative. Shame such a great product has been broken and they simply don't seem to care, which is shown in them taking away ticket support and this thread being 34 pages long.
It's pretty funny actually... If they were as dedicated to providing support as they are about blocking/removing/editing posts on their forum maybe their product would not have these issues.
Misplaced priorities are the biggest killers of companies.
Yeah, I don't get the logic here.
Treating your customers this terribly is only going to hurt your bottom line.
Some of the people in charge need a good thwump upside the head. They say there's no such thing as bad publicity but I very much disagree. TV is going to take it on the chin on this one.
So easy to remedy and yet they seem content with tarnishing their name and losing potentially a vast sum of money.
I'm perplexed with this post. TV no longer provides a free version. Hundreds of users are stuck by this decision. When one user suggests a replacement I see this:
Switch to [removed by moderator]
Why, if TeamViewer no longer supports these hundreds of users would you not allow advice on someone who does support the community? I've been using TV for years. Suddenly shut off. Two tickets have gotten zero response. It's very frustrating and apparently Moderator isn't one to help.
Well after about 4 weeks I finally got an email response to my ticket. It said they "believed me" and were resetting my account. I explained in the ticket that I need to log into a home computer from work. The email said they "believed me" and have reset my account to personal. YAH!!
So I tried it and it worked - once. The second time I got a warning. The 3rd time it would not even try to connect. I wrote back and said thanks, but if logging into my home computer from work constitutes "Commercial Use" and my account is going to be automatically blocked after TV has reviewed my ticket and decided that my use, which I FULLY described (including that I initiate remote sessions from WORK) is OK, then please confirm this and don't even bother resetting my account, as I will be deleting TV from all of my machines, as it is of no use to me. I don't need to remote into my home computer from my home, I need to remote in from my work, or hotel, or wherever I may be working. But my access is still for PERSONAL use. I explained this, waited 4 weeks, and was told OK I am good to go. Then I was cut off immediatly after. I am done. with TV.
Oh - and a note to TV management (or whoever reads these threads) - I work for a large entertainment company that designs and builds cutting edge audio-video systems for theme parks and other high dollar clients all over the world. We use paid TV licenses to remote access video and control servers at these locations. We recommend TV to our clients. Guess who makes technical decisions like what remote access program to use, and recommend to our very large clients. That's right... I do!! And I can assure you that after the way that my little free account that I use to keep an eye on my personal computer at home has been handled, Team Viewer just lost my company's business, and I will spread the word to our clients the world over to NOT depend on Team Viewer. We will be using and recommending another option.
All you guys had to do was reset my account, and let me log into my home computer from work, which I told you I was doing and was told was OK. 3 strikes... BYE BYE TV
How long does this take to verify? This is really annoying I didn't even get a courtesy mail when I sent a request. I've been using Teamviewer for years on this same work PC & have never been bumped off for this. Why now? This is personal use.
No idea on the ratio but I found THIS fact from almost 1 year ago:
I'm just going back to **Third Party Product** as it now has all the functionally of Teamviewer & actually works with my mouse buttons unlike Teamviewer, so good riddance I guess.
Problem is that the built-in Win-10 alternative does not work on Win-10 Home and a couple of my home computers use that.
Given the hundreds of non-commercial users that have been denied promised free services maybe it's time for a class action lawsuit.
I've gone through their form submission twice without even a reply. Clearly they don't even pay attention to their own forum.
I feel team viewer support is using TV and they are getting knocked out of the session before they can review the tickts hence they take 1month revert. They promise 5 mins of viewing the system after detection of commercial license and they give just 1 minute of connection thats all.
I think TV is following "eat your own dog food" methong to understand the problem and which they don't want to fix :-P :-D
+1 for the message pop-up yesteday.
I was really surprised as well,I;ve been using this for +4 years (i think) and always to help out my family when their computers go crazy.
As of now I have not experience any of the disconnects people are mentioned, and I'm happly using TV (just connecto to home to set up a steam download).
Anyway, I would be one of those willing to support TV if the licesing prices were cheaper. Its to expensive to pay 30 dolars a month to connect to my family computer and update anti-virus software, etc... Especially since my goal is not connect at all and keep everything running smoothly for the longest time...
I keep seeing suspicions about using it for personal use. Session limits are also enforced. It is often difficult to use because it is inconvenient. It seems that support is not fast, it is in English only, and there is no support organization.
I was affectionately using it, but the image is getting worse because of the suspicion problem. If you know how to solve it, please help.
[Edited By Moderator as this Community is English Only]
I get it now folks. This hubris is caused by Self-serving Corporatism, as long as the cash keeps rolling in, they just don't care about the bottom few percent who happen to be the ones that helped get them started. They realized that they're big enough that they don't need good public relations any more.
I can see the Board Room discussion now. "OK, the free licences got us going and we're firmly established now but it's time to get rid of those pesky fools. Start denying access, give them a form to fill out and then NEVER ANSWER IT. HA, HA, HA, HA." Also, provide a forum where they can vent but don't read it except to censor any competitor references. And don't tell them that wiki has a Comparison of remote desktop software. That might start a trend that costs us millions.
Time for this Sisyphus to move on too but I will be telling my corporate contacts.
Uggh, its doing it again on one PC at work but not the one I'm using now, same Win7 OS (not server) for personal use, oddly it kicked me out after I started to play a Youtube clip, I don't know if that was a fuke &/or why this might constitute commercial usage, this is really annoying though as its isolated to the PC I use most at work.
I unsderstand that there is a form that I can complete that I am not using commercially. Where can I find that form?
I will be urging my clients and colleagues away from TeamViewer.
The reason is due to this recent message I received from TeamViewer installed on my personal computers:
"Sorry for the Interruption, your usage level has crossed the FREE user allowance. To continue using TeamViewer, you'll need to upgrade to a business solution"
I am sorry to have to go this direction, but I feel I have supported TeamViewer over the years as a good product. I have suggested it to my clients and friends. And I have used it as an employee in commercial settings with a valid commercial license, as well as my personal life.
I use Dropbox in a commercial setting, and feel it is worth what I pay for it on a monthly basis. I gladly pay the fee, since I am legitimately using it for commercial purposes. And their FREE limits were clearly stated at the beginning, and are not subject to being pulled if you reach the limit of space. So I can interact with family and friends on the same platform that I do business on.
Your practice of growing your business using Free licenses is a valid one. Not being upfront and transparent that there are time limits, as Dropbox is, and pulling ALL access if the limit is exceeded, is not. And when I started using TeamViewer more than 10 years ago, I am somewhat certain these restrictions were not part of your business plan. The onus to provide clear rules is on the contract writer, not the reader. This is what courts expect, and support, and should be at the back of anyones mind who writes agreements or contracts, whether on a web page Free license agreement or on paper. A contract is not law and can be invalidated in a court. You should be clear and upfront on your Free license as is expected by any reasonable court or person.
I am grateful for the free use. However, my issue comes with the time and effort I have spent learning your software, installing it to manage various personal computers and family member computers, and then having the rug pulled out from under me after all this time investment.
You have the majority of the market share at the moment. But if you keep pulling free licenses, those users are often employees of companies who use TeamViewer for commercial purposes, and there will inevitably be some blowback. In my case, I estimate that license to be over 10,000 seats for my employer (about half the employees), and countless more for our close colleagues and clients. This is in addition to lost sales from lack of future recommendations. I will recomend in the future that they look for alternatives to TeamViewer in good competitor products who would welcome larger clients. It would be resonable to understand that some of us do have direct lines to the IT managers and CTOs for larger regions such as Eastern North America and parts of South America, if not world wide.
In this day of social media, I am very surprised that your current tactics are those that were used in the past 2 decades, and have since rejected by most of the major tech companies who realised the effect of blowback on their shareholders.
I would be very open to you contacting me to discuss this if you feel my assessment is unfair.
You said it better and more elequotely than I can. They did this to me August 24, 2018 for the first time. I also will use other software. They did not provide any information as to what my free limits are or how they are determined. It appears to be corporate greed has manifested itself at top management of Team Viewer.
I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs. TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home.
But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all. I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore.
Is there any value to software such as this? I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me.
I too am not using TeamViewer commercially, just to remote my mum's computer when she has issues or to connect to my media centre box.
In any case, I work in desktop support for a large organisation and we're looking at replacing our Desktop Authority Expert Assist. I've been involved in shortlisting potential products and Team Viewer was one of them. I had had good results using the free version here at home so I though I would give it a listing on our shortlist. But because Team Viewer is evidently pushing out its free-tier users, I've struck it off this list. We have about at least 15000 desktops. Sorry Team Viewer, you won't be getting our organisation's business for the commercial license of Team Viewer. See ya.
Gotta say thank you to TeamViewer for the terrible support and treatment of free users. Had you not turned into total dirt, I would continued my decade+ usage of your slow, outdated program.
**Third Party Product** is so much better in every way. Peace out trash!