Posted by unfairdetection
Henagon

UNFAIR PERSECUTION OF COMPLIANT PERSONAL USE COMPUTING

To whom it may concern,

Your **bleep** detection software is preventing me from using TeamViewer freely.  It is falsely detecting commercial use when I have done no such thing.  I submitted a reset claim ticket what seems like a lifetime ago and still haven't heard back from you.  This sucks.  Your detection software sucks.  You seem to have no clue whatsoever what commercial use is and yet you wrongly persecute perfectly innocent personal users.  Oh, and filling out that online form got me nothing.  NO reply.  Not even an email confirmation with a case ID/number.  I guess free users get treated like **bleep**  This whole experience has really left a very bad taste in my mouth.  You should remove the **bleep** detection software you are using to wrongfully persecute personal users like me.  You could do better.   Even using the honor system would do less harm than what the current **bleep** detection system is doing.  And there seems to be no help other than the online form which your people seem to basically ignore.  Oh, and here's how many people find your knowledgebase article entitled "Why do I see 'Commercial use suspected' / 'Commercial use detected'"  helpful, 47% helpful (56/121).  That means 53 percent of people who visit this page find it *UNHELPFUL*.  That is staggering.  Over half of the people who visit the page looking for help find it unhelpful.  So, you guys basically **bleep** at your jobs.  If I were paying for this product I'd complain to your bosses and have your **bleep** CANNED.  You sure know how to **bleep** people who are not abusing your licensing terms off.

Unhappily yours,

Nasser Simon Kazeminy

Posted by unfairdetection
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

They are trying to bully people into purchasing a license.  It's the same problem with false commercial use detection.  They can get more money out of personal users by falsely detecting commercial use.  They make it impossible to get help unless you pay for a license.  Their online ticket submission does not create a claim number or ticket ID or number.  They are motivated by greed.  They figure we can give the software away for free, get market **bleep**, then hit people with false detection and poor support forcing them to pay for a license.  They are no better than a lowly drug dealer trying to get you hooked on their product.  Notice that you have to select ALLOW A SALES PERSON TO CONTACT ME now to get help on false detection?  If you don't select that option, they will basically ignore you as they did me.  I've been waiting forever for my fix, and they just don't care because I'm not a paying customer.

Posted by kuproom
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I was using TV to connect to my home laptop from a country house laptop. For sure both networks are private and no any business cases of usage. Also was helping my parents remotely with theirs PCs. Now I have a message "Probobly comercial usage" and time limit of 5 minutes. Filled a form for unblocking a week ago but no any reply. Can somebody check it out?

Posted by 1087
Electron

Re: Team viewer 13 detects commerial Use?

Dear sir, 

          humble to say and inform you we use softwar for personal perpose so please resolve my problem

Posted by ukdavros
Digon

Re: PROFESSIONAL USE

What are you using instead, I need to do the same. It seems to think I am using it for commercial reasons but im using it for friends and family. I need another option

Posted by user4635
Henagon

TV detected as commercial use

But its only for personal use. Can you please unlock my account? Thank you

Posted by dmanning963
Henagon

Personal Use

Goodbye Teamviewer, My home PC's keep saying they are commercially used. Done with you guys. If any of you don't need bells and whistles, just use **Third Party Product**, it works great. Uninstall this garbage as Teamviewer has become the latest **Third Party Product** and destroyed their user base.

Posted by ukdavros
Digon

Re: Personal Use

never thought of **Third Party Product**, dont need any bells or whistles its mainly when the kids or other half has problems at home. will give it a go thanks

Posted by justyo
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hi all,

Not only are they ignoring my repeated requests to remove the block (I am unemployed), but I think I know what happened.

I was in the hospital for almost a week.  While there, I connected to my home system to check emails, etc.  Apparently, that one act (using the public, not corporate wifi) signalled to them that I was trying to use it commercially.

What gives?  It would be nice if they would at least respond to my request to undo what they did.  

It might also be nice if they posted a warning when connecting in a way that would set the commercial flags that, if I continue, I will be required to purchase a commercial license.  That way, at least we don't get **bleep** into this black hole.

Posted by DemonI81
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same here.  Been using TeamViewer for years and never had this problem, now my laptop sitting on my coffee table on my home WiFi is supposedly a commercial device.

To make things better, TeamViewer will no longer allow personal users to submit tickets so I guess it's time to find an alternative.  Shame such a great product has been broken and they simply don't seem to care, which is shown in them taking away ticket support and this thread being 34 pages long.

Posted by wilsonp
Henagon

Re: TeamViewer thinks I’m using the software commercially!


TeamViewer Team <support@teamviewer.com>
Thu, Aug 16, 12:30 PM (6 days ago)
to me



Moreover, the ticketsystem is reserved for our customers.

Best Regards,
Krzysztof Organisciuk

-----------------------
TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Deutschland
Handelsregister: Ulm HRB 534075
CFO: Stefan Gaiser; CEO: Oliver Steil
Posted by ukdavros
Digon

Re: TeamViewer thinks I’m using the software commercially!

Same here, let me put a ticket in but not holding my breath. Think they’ve dropped the ball in this one. Got greedy and want the free users out. Going to give google Remote Desktop a try. Only really use it when the kids or the other half have computer problems, shame
Posted by ukdavros
Digon

Re: Teamviewer detected Commercial but I installed as Personal user

What you using now, maybe message me the money grabbers will probably delete it
Posted by tinkerstoys
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Same here. Does anyone the number of free users to paid users with TV?
Posted by wilsonp
Henagon

Re: Teamviewer detected Commercial but I installed as Personal user

**Third Party Product** is good

Highlighted
Posted by Peril
Digon

Re: Commercial/Business Use detected

re: [removed by moderator] comment

Look - you guys don't want us as free users but will block any discussion of alternatives?!

Boss: "Hey, Nerd. I need a way to log into my office machine from home. I don't care what it costs!"
Hobbyist/Nerd/Free User: "Don't use TV, their customer service is terrible."
3 Replies
Posted by DemonI81
Henagon

Re: Commercial/Business Use detected

It's pretty funny actually... If they were as dedicated to providing support as they are about blocking/removing/editing posts on their forum maybe their product would not have these issues.
Misplaced priorities are the biggest killers of companies.

Posted by Peril
Digon

Re: Commercial/Business Use detected

It really is too bad - I do appreciate the free version and would be happy to pay something reasonable for a non-commercial license, but there's a huge jump between free and entry-level...
Posted by JayM
Digon

Re: Commercial/Business Use detected

Yeah, I don't get the logic here.

Treating your customers this terribly is only going to hurt your bottom line.

Some of the people in charge need a good thwump upside the head.  They say there's no such thing as bad publicity but I very much disagree.  TV is going to take it on the chin on this one.

 

So easy to remedy and yet they seem content with tarnishing their name and losing potentially a vast sum of money.

 

smh

Posted by georgebrociner
Henagon

Re: TeamViewer thinks I’m using the software commercially!

HELP
I am being mistaken as a commercial account
I am retired and I stay in touch with friends
please remove my block
Posted by JohnKelly42
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I'm perplexed with this post. TV no longer provides a free version. Hundreds of users are stuck by this decision. When one user suggests a replacement I see this:

Switch to [removed by moderator]

Why, if TeamViewer no longer supports these hundreds of users would you not allow advice on someone who does support the community? I've been using TV for years. Suddenly shut off. Two tickets have gotten zero response. It's very frustrating and apparently Moderator isn't one to help.

Posted by BillBittel
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well after about 4 weeks I finally got an email response to my ticket. It said they "believed me" and were resetting my account. I explained in the ticket that I need to log into a home computer from work. The email said they "believed me" and have reset my account to personal. YAH!!

So I tried it and it worked - once. The second time I got a warning. The 3rd time it would not even try to connect. I wrote back and said thanks, but if logging into my home computer from work constitutes "Commercial Use" and my account is going to be automatically blocked after TV has reviewed my ticket and decided that my use, which I FULLY described (including that I initiate remote sessions from WORK) is OK, then please confirm this and don't even bother resetting my account, as I will be deleting TV from all of my machines, as it is of no use to me. I don't need to remote into my home computer from my home, I need to remote in from my work, or hotel, or wherever I may be working. But my access is still for PERSONAL use. I explained this, waited 4 weeks, and was told OK I am good to go. Then I was cut off immediatly after. I am done. with TV.

Oh - and a note to TV management (or whoever reads these threads) - I work for a large entertainment company that designs and builds cutting edge audio-video systems for theme parks and other high dollar clients all over the world. We use paid TV licenses to remote access video and control servers at these locations. We recommend TV to our clients. Guess who makes technical decisions like what remote access program to use, and recommend to our very large clients. That's right... I do!! And I can assure you that after the way that my little free account that I use to keep an eye on my personal computer at home has been handled, Team Viewer just lost my company's business, and I will spread the word to our clients the world over to NOT depend on Team Viewer. We will be using and recommending another option.

All you guys had to do was reset my account, and let me log into my home computer from work, which I told you I was doing and was told was OK. 3 strikes... BYE BYE TV

.

Posted by dmanning963
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Just going to leave this here...

"According to 18 USCS § 31, term "used for commercial purposes" means the carriage of persons or property for any fare, fee, rate, charge or other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit."

Myself, and I'm sure countless others were NOT making a profit at all from TV. This is clearly just a tactic to purge all the free users.
Posted by Abhimanyu
Digon

Re: PROFESSIONAL USE

try using **third party product**

its free and awesome

Posted by georgebrociner
Henagon

Re: PROFESSIONAL USE

thnx

 

Posted by Glassdub
Pentagon

Re: Free license handled as commercial with a luck of support

How long does this take to verify? This is really annoying I didn't even get a courtesy mail when I sent a request. I've been using Teamviewer for years on this same work PC & have never been bumped off for this. Why now? This is personal use.

Posted by bd2acaeb
Digon

Re: TeamViewer thinks I’m using the software commercially!

Posted by ukdavros
Digon

Re: Free license handled as commercial with a luck of support

Wouldnt hold your breath, start looking at better alternatives

Posted by Glassdub
Pentagon

Re: Free license handled as commercial with a luck of support

I'm just going back to **Third Party Product** as it now has all the functionally of Teamviewer & actually works with my mouse buttons unlike Teamviewer, so good riddance I guess.

Posted by xbee2
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well, it just started happening to me while I'm remoting to my own personal PCs within my own local network. Yeah that's "Commercial Use". I tried emailing the old support email: --------------------------------------------------------------------------------------------------------------------- Dear TeamViewer Customer, We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer. For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community. Thanks for understanding. Your TeamViewer Support Team --------------------------------------------------------------------------------------------------------------------- So we cannot directly email them, and from what I gather; - Submitting tickets are reserved for Business Customers only. - Calling them results with Team Viewer employees terminating the calls. **bleep**ing off your users isn't the way to win over actual business. If anyone knows some good alternatives, please message me.
Posted by Glassdub
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

It seems to have been resolved, working now.

Posted by ukdavros
Digon

Re: TeamViewer thinks I’m using the software commercially!

Nope
Posted by ukdavros
Digon

Re: TeamViewer thinks I’m using the software commercially!

This could be Advantageous, it usually takes something like this to look elsewhere and you find alternatives that are actually better, started to try a few now. Problem is my elderly father who can use a computer but isnt technically minded and the kids who are getting there but gets stuck when they go wrong, so I need remote access whether I am working away or for whatever reason I am not on my local network hence remote access. where I work has a corporate licenced version and even they are now looking at alternatives. As I work in the industry I will be recommending a different solution from now on
Posted by bazbsg
Tetragon

Re: TeamViewer thinks I’m using the software commercially!

Looks like they are trying to get that number down from 1.5 billion to a few hundred million. Actually that's only partly true. The 1.5 billion IDs will remain; it's just that only a fraction of them will still be active.
Posted by EclecticUser
Digon

Re: TeamViewer thinks I’m using the software commercially!

Problem is that the built-in Win-10 alternative does not work on Win-10 Home and a couple of my home computers use that.

Posted by EclecticUser
Digon

Re: TeamViewer thinks I’m using the software commercially!

Given the hundreds of non-commercial users that have been denied promised free services maybe it's time for a class action lawsuit.

I've gone through their form submission twice without even a reply. Clearly they don't even pay attention to their own forum. 

Posted by Abhimanyu
Digon

Re: TeamViewer thinks I’m using the software commercially!

I feel team viewer support is using TV and they are getting knocked out of the session before they can review the tickts hence they take 1month revert. They promise 5 mins of viewing the system after detection of commercial license and they give just 1 minute of connection thats all. 

 

I think TV is following "eat your own dog food" methong to understand the problem and which they don't want to fix :-P :-D

Posted by Rehaell
Electron

Re: TeamViewer thinks I’m using the software commercially!

+1 for the message pop-up yesteday.

I was really surprised as well,I;ve been using this for +4 years (i think) and always to help out my family when their computers go crazy.

As of now I have not experience any of the disconnects people are mentioned, and I'm happly using TV (just connecto to home to set up a steam download).

Anyway, I would be one of those willing to support TV if the licesing prices were cheaper. Its to expensive to pay 30 dolars a month to connect to my family computer and update anti-virus software, etc... Especially since my goal is not connect at all and keep everything running smoothly for the longest time...

Posted by spline
Henagon

Commercial suspicion?

I keep seeing suspicions about using it for personal use. Session limits are also enforced. It is often difficult to use because it is inconvenient. It seems that support is not fast, it is in English only, and there is no support organization.

I was affectionately using it, but the image is getting worse because of the suspicion problem. If you know how to solve it, please help.

 

[Edited By Moderator as this Community is English Only]

Posted by tarascon
Trigon

Re: Commercial suspicion?

Just give up, guys!

Posted by wannie
Henagon

Re:my computer is for commerial users, how to cancel

Hello, my computer is for commerial users, how to cancel

Posted by xbee2
Trigon

Re: Commercial suspicion?

I actually work in I.T consulting. In an upcoming project, I was going to propose teamviewer company wide to a client. Just what's happening here shows lack of care from my perspective from TeamViewer's Management. I've proposed TeamViewer in the past, but that's over until I see change. It just doesn't make sense to insult your user base. I prefer to work with the businesses I can build a relationship with.
Posted by EclecticUser
Digon

Re: Commercial suspicion?

I get it now folks. This hubris is caused by Self-serving Corporatism, as long as the cash keeps rolling in, they just don't care about the bottom few percent who happen to be the ones that helped get them started. They realized that they're big enough that they don't need good public relations any more. 

I can see the Board Room discussion now. "OK, the free licences got us going and we're firmly established now but it's time to get rid of those pesky fools. Start denying access, give them a form to fill out and then NEVER ANSWER IT. HA, HA, HA, HA."  Also, provide a forum where they can vent but don't read it except to censor any competitor references. And don't tell them that wiki has a Comparison of remote desktop software. That might start a trend that costs us millions. 

Time for this Sisyphus to move on too but I will be telling my corporate contacts. 

 

Posted by Glassdub
Pentagon

Re: Commercial suspicion?

Uggh, its doing it again on one PC at work but not the one I'm using now, same Win7 OS (not server) for personal use, oddly it kicked me out after I started to play a Youtube clip, I don't know if that was a fuke &/or why this might constitute commercial usage, this is really annoying though as its isolated to the PC I use most at work.

 

Posted by backontop1215
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hi

I unsderstand that there is a form that I can complete that I am not using commercially. Where can I find that form?

Thanks,

 

Posted by origami
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Posted by woodyboy
Trigon

Re: Free license usage level restrictions and Commercial license


@DaveYVR wrote:

Hello,

I will be urging my clients and colleagues away from TeamViewer.

The reason is due to this recent message I received from TeamViewer installed on my personal computers:

"Sorry for the Interruption, your usage level has crossed the FREE user allowance. To continue using TeamViewer, you'll need to upgrade to a business solution"

I am sorry to have to go this direction, but I feel I have supported TeamViewer over the years as a good product. I have suggested it to my clients and friends. And I have used it as an employee in commercial settings with a valid commercial license, as well as my personal life.

I use Dropbox in a commercial setting, and feel it is worth what I pay for it on a monthly basis. I gladly pay the fee, since I am legitimately using it for commercial purposes.  And their FREE limits were clearly stated at the beginning, and are not subject to being pulled if you reach the limit of space. So I can interact with family and friends on the same platform that I do business on.

Your practice of growing your business using Free licenses is a valid one. Not being upfront and transparent that there are time limits, as Dropbox is, and pulling ALL access if the limit is exceeded, is not. And when I started using TeamViewer more than 10 years ago, I am somewhat certain these restrictions were not part of your business plan. The onus to provide clear rules is on the contract writer, not the reader. This is what courts expect, and support, and should be at the back of anyones mind who writes agreements or contracts, whether on a web page Free license agreement or on paper. A contract is not law and can be invalidated in a court. You should be clear and upfront on your Free license as is expected by any reasonable court or person.

I am grateful for the free use. However, my issue comes with the time and effort I have spent learning your software, installing it to manage various personal computers and family member computers, and then having the rug pulled out from under me after all this time investment.

You have the majority of the market share at the moment. But if you keep pulling free licenses, those users are often employees of companies who use TeamViewer for commercial purposes, and there will inevitably be some blowback. In my case, I estimate that license to be over 10,000 seats for my employer (about half the employees), and countless more for our close colleagues and clients.  This is in addition to lost sales from lack of future recommendations.  I will recomend in the future that they look for alternatives to TeamViewer in good competitor products who would welcome larger clients. It would be resonable to understand that some of us do have direct lines to the IT managers and CTOs for larger regions such as Eastern North America and parts of South America, if not world wide.

In this day of social media, I am very surprised that your current tactics are those that were used in the past 2 decades, and have since rejected by most of the major tech companies who realised the effect of blowback on their shareholders. 

I would be very open to you contacting me to discuss this if you feel my assessment is unfair.

Regards,

David


Thanks David,

You said it better and more elequotely than I can. They did this to me August 24, 2018 for the first time. I also will use other software. They did not provide any information as to what my free limits are or how they are determined. It appears to be corporate greed has manifested itself at top management of Team Viewer.

Sincerely,

WoodyTeamViewer.JPG

Posted by MykeC
Digon

Re: Free license usage level restrictions and Commercial license

I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs.  TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home.

But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all.  I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore.

Is there any value to software such as this?  I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me.

 

Posted by plettznet
Electron

Re: Personal Use

I too am not using TeamViewer commercially, just to remote my mum's computer when she has issues or to connect to my media centre box. 

In any case, I work in desktop support for a large organisation and we're looking at replacing our Desktop Authority Expert Assist.  I've been involved in shortlisting potential products and Team Viewer was one of them.  I had had good results using the free version here at home so I though I would give it a listing on our shortlist.  But because Team Viewer is evidently pushing out its free-tier users, I've struck it off this list.  We have about  at least 15000 desktops.  Sorry Team Viewer, you won't be getting our organisation's business for the commercial license of Team Viewer.  See ya.

Posted by DemonI81
Henagon

Re: Personal Use

Gotta say thank you to TeamViewer for the terrible support and treatment of free users.  Had you not turned into total dirt, I would continued my decade+ usage of your slow, outdated program.

**Third Party Product**  is so much better in every way.  Peace out trash!