TeamViewer thinks I’m using the software commercially!

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Posted by
Henagon

Re: Commercial use suspected. Ticket open in 08/jun

I'm having the same issue. I'm getting this error message after only using teamviewer to connect to my home media center for a few MINUTES

"Connection blocked after timeout"

It's saying that I'm using the personal version for business purposes, but I'm absolutely not. I'm using it to connect to my media center PC, and to another couple of computers inside my own home.
I'm not the only one -- Many other people are having this exact same issue, and it's absolutely ridiculous. This isn't even the first time that this has happened to me for no reason and with no explanation. I haven't even changed anything about my configuration recently, there is NO REASON for this to keep happening to me.

IF TV had a REASONABLY PRICED "personal" version license that would eliminate these constant annoyances, I would absolutely pay for that. However, no reasonably-priced option is available for personal users.

So what am I supposed to do? TV has NO WAY that I can find to submit a support ticket. How am I supposed to get this resolved? 

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Posted by
Henagon

Re: Commercial use suspected. Ticket open in 08/jun

Yes mate, this is what grinds my gear "So what am I supposed to do? TV has NO WAY that I can find to submit a support ticket. How am I supposed to get this resolved? "

 

I opened the ticket on 8th of june! 3 months and not a single reply???

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Posted by
Henagon

Re: Commercial use suspected. Ticket open in 08/jun

I got a reply this week after submitting notice in early July.  I recieved a note saying my acount has been cleared for use as non-commercial user. Great !  Except there has been NO CHANGE made to my account. When I log on I get the warning message accuing me of committing fraud and the system shuts down.

So getting a response after 3 months is MEANINGLESS.  Not 1 person I know that has been accused of fraud by this company is going to pay for this service given the way they go about their business. 

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Posted by
Photon

Re: Commercial use suspected. Ticket open in 08/jun

I went through the whole process to get my account restored. 

All they told me was that they "found" suspected commercial use.  I too, used it like many, as a way to see personal stuff from work as work blocks many things.

I've moved on to use **Third Party Software** server/viewer.  Works very similar and it's free.  They must have lost their mind screwing over so many personal users.

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Posted by
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Hi all,

I've now completed the 'personal verification' form for BOTH of my computers using the two different device ID's. It is a possibility that my issue is because only one was ever verified for personal use. I presumed that having the same email attached to each would be sufficient. I may have been wrong. The form if anyone needs is: https://www.teamviewer.com/en/support/personal-use-verification/

Again, I think the way Teamviewer have handled this has been very poor. I make the same suggestion as I have made in the past: If TV can't respond to these verifications in timely manner, then usage should remain until the personal verification assessment has been completed. Guitly until proven innocent is not a smart approach. 

Fingers crossed and good luck to you all. 

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Posted by
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Just to say that I'm having the same issue. Haven't actually used it in a while either. Bit of a shock! Filling in the form now.
Posted by
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

About one week after having filled the form I received an email titled "Your TeamViewer ID has been reset to free" .

Same day later I've then tried to open a session from my home computer (the one with the ID submitted in the form)  to my sister in law laptop  but, unfortunately, I'm getting that popup now:

asZSuXL

Filled the reclamation form again but I'm starting to lose hope.

2 Replies
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Posted by
Henagon

Change User from Commercial to Personal

Hello,

At the time of Installation i have choosed for commercial use so, now i want to change it for personal use.

Can you please help me to change.

 

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Posted by
Henagon

Re: Change User from Commercial to Personal

In time I came to your site. I am also interested in this issue :smileyhappy:

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Posted by
Henagon

TeamViewer thinks I’m using the software commercially!

I use the free version of TeamViewer to help my Mom, in-laws, and siblings with their tech problems.  Recently I started getting timed out from my session after only a few minutes with a notice that I need to upgrade my license.  This has never happened before and I'm not sure what to do.  Any advice?  Thank you.  Glen Janken

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Posted by
Photon

Re: TeamViewer thinks I’m using the software commercially!

I'm having the same problem and I use it for my personal computers at home.
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Posted by
Photon

Commercial Use Suspected but Support have twice said its reset to free

I have had teamviewer installed, but rarely used, mainly to access my home PCs from work.

Recently I tried to access and got the commercial use suspected message. Filled in the form and received confirmation of reset to free on 30/08.  However I still got the same message so I submitted another form and received another reset confirmation on 11/09. BUT it still tells me that commercial use is suspected.

Can anyone tell me where I can go from here as the emails are shown as a "no reply" address and there little point filling in yet another form.

Also, can anyone offer an insight into the reasons why they suspect commercial use? I have wondered whether its my commercial looking email address (carried over from when I had my own business), maybe my fixed IP address or the fact that my ISP is mainly business-orientated?  Certainly there can be nothing in my useage to justify suspician as I haven't been using it.

Any suggestions would be gratefully received!

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hey guys,,, there's a ton of alternative!!! Same problem here and you can use many remote connection software for free !!! Uninstall Team Viewer!!

Had the same problem that you.. was using team viewer from work to connect to my personal PC to be able to access facebook, answer my SMS from PC and some personal stuff like that...

I contacted the support to see what are my options to get a paid licence and the only option is 500$ a year!! WHAT A JOKE !! I was willing to pay something like 30-40 $ a year but they don't have any personal licencing options ...

Sometimes you need a kick in the **bleep** to change your habits... that the time to change TeamVIewer for something else!!! Give a try to **Third Party Product**! I would never recommend TeamVIewer in the future....

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Posted by
Henagon

Re: Free License Limitation

let's go to **Third Party Product** and the problem is over, the installation is quick and easy.
Before you are dealing with these problems, TV promise you something and then it turns out that they ask you for money.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Esther, the issue is not how to recover from this condition. It's why does it happen in the first place and what are the rules you impose. Is the "trial period" unlimited or not? How do we avoid being identified as a "commercial user"? Is it how often a particular remote computer is accessed or something else? What's the logic you use? If you tell us you might see fewer requests for a reset!

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Posted by
Digon

TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Hiermit stelle ich meine Aussage in Deutsch und werde diese nicht ins englische übersetzen lassen, da der Entwickler der Software DEUTSCH ist.

Hiermit stelle ich die Aussage:

TeamViewer unterstellt mir und auch anderen Nutzern eine kommerzielle Nutzung der Software!

Warum? - Man weiß es nicht. Da die Artikel alle auf englisch sind, kann einem das NICHT helfen!

Gemäß einem Artikel von Chip.de wird einem erklärt was zu tun ist:

[link removed by moderator per Community Guidelines]

Anrufen bringt bei denen NULL, da nur Nutzern geholfen wird, die BEZAHLEN!!

Auch Support kann man in die Tonne treten, da nur Nutzern geholfen wird, die BEZAHLEN!!

Somit ist man als Nutzer der freien Version komplett aufgeschmissen und man wird dazu GEDRÄNGT / GEZWUNGEN die Software zu einem völlig überteuerten Preis zu abonieren!!

Ich erwünsche mir das der Softwarehersteller diese Unterstellung der kommerziellen Nutzung unterbindet und die Verbindungen nicht mehr nach 30 Sekunden kappt!!!

SO sehe ich keine Zukunft mehr für das Unternehmen Nutzer zu finden, die diesen Service gerne nutzen!

 

Wenn sich jemand mir anschließen möchte: Nur zu, schreibt dazu in Deutsch, damit auch andere Nutzer aus Deutschland es lesen können.

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Posted by
Digon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Hier eine Lösung die vielleicht helfen könnte.

Da diese Seite nur schwierig zu finden ist, Google sei Dank, stelle ich hier einen Link rein, der vielleicht hilfreich erscheint:

https://www.teamviewer.com/en/support/commercial-use-suspected/

Ob einem darüber geholfen wird, wird sich zeigen.

Wenn jemanden darüber schon geholfen worden ist, lasst es uns wissen!

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Posted by
Trigon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Ich habe um Hilfe gebeten. Ich habe die Deklaration der nicht-kommerziellen Verwendung zweimal gesendet. Das ist alles, was man tun kann. Nun, außer zu einem anderen Anbieter gehen.

Die Annahme dieses Forums scheint zu sein, dass TV keine freien Nutzer will. Sie können zu Ihrer eigenen Schlussfolgerung kommen.

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@JohnMcC

Hi JohnMcC,

You asked exactly the right questions !... Congratulations !
But, as usually, it seems 'Esther' is in mute mode ! (hope nothing's wrong about her health :catsad: ).

Neither 'Esther' (* a kind of ghost without any power or competence in this field and matter), nor anyone on these forums is able to answer the questions asked there !
Here, 'moderators'  have only the right, the competence and the "power" to censor and say rhetorical banalities that are of no use. No one can help us, no one has only the will to do it !
No one can answer the questions that are posted here, not even the most relevant ones, such as yours dear JohnMcC. (Really congratulations for those !)

I had the same problem as everyone here. I submitted my reset request via the 'official' form....
After 1 month, having had no answer, I completely uninstalled the program, including the residual folders and files, as well as all its registry entries...
Then I re-installed the program... and it worked again without causing any problems... But for how long ?
It looks like a joke that can happen again at any time !
I have to live in perpetual fear !  :catfrustrated: :catsad:

It seems we have to face not very well eductaded, even impolite persons, as I don't know if my request has been read and considered, or if my program is running again without interruption, just because I uninstalled it completely and then re-installed it... ???

The editor of the program never expresses himself, never answers!.....
We wonder what game he's playing (anyway, it must be a lot of fun for him.... Maybe he could share it with us!).

However, I have downloaded a free alternative competitor program... It is my "spare wheel" in case the one who causes us problems becomes suddenly delusional again.
This alternative can be used as a portable program.
It works very well, but is not as convenient as TeamViewer, especially for file sharing.
It also has the problem of having it installed on the computers of the people you want to help (if they need help, it means that they don't have the necessary skills to download a program, to install it if required, or configure it).

I wish good luck to all those who fall into this trap !..... But they should have no illusions, it's not on these forums that they'll find help...
Sorry for them but, 'Esther' (the ghost) can't help them... ghosts have no use on these forums !

Andre75

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

HAHAHAHA Really TV... you lied all these months

Screenshot_106.png

 

 

 

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Closed account

Hi mmicrosysm,
It seems you've just found out 'the  Point' !
How lucky you are !... 25% discount !
Hope you will not miss this chance !

Seriously speaking, if that's the TV editor target, why doesn't he say it frankly and straight on, instead of leaving us in search non stop... and so much perplexed ???

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Posted by
Electron

Pseudo "comercial license" problem

Good Morning!

I've always used the teamviewer to access my computer through my smartphone and my college and intership computers, just to do academic work and studies. I do not use the teamviewer for others purposes (like business). But from a few days ago I'm having problems with "commercial license".
I am trying to access my computer, but a message appears judging that I am using the program for commercial purposes and then it prevents me from keep a connection.
It's an embarrassing situation, considering that i've always used it to do the same things.

Is there a way to "prove" that i'm using the teamviewer to do academic things? Please, let me keep doing my studies. I really need to connect to my PC.

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Posted by
Digon

Re: TeamViewer unterstellt mir eine kommerzielle Nutzung, was nicht stimmt!

Welche Alternativen kennst Du denn?

Ich kenne bis jetzt nur **Third Party Product**. Nur da muss man in den Routern einiges einstellen.

 

Folgende Werbung ist nun zu sehen:

TeamViewer.jpg

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

There is a new kid on the block **Third Party Product**, definitely not as good as team viewer but it looks like Teamviewer is going to start locking the free option down to something that isn't usable.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

same problem none of my Android devices can be used to acess my desktop PC anymore 

all have been flagged and I only log into my desktop at smoko break ... 

meanwhile my desktop PC that connects to lots of other machines is still fine ... 

 

 

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!


@ToMz997 wrote:

Hey guys,,, there's a ton of alternative!!! Same problem here and you can use many remote connection software for free !!! Uninstall Team Viewer!!

Had the same problem that you.. was using team viewer from work to connect to my personal PC to be able to access facebook, answer my SMS from PC and some personal stuff like that...

I contacted the support to see what are my options to get a paid licence and the only option is 500$ a year!! WHAT A JOKE !! I was willing to pay something like 30-40 $ a year but they don't have any personal licencing options ...

Sometimes you need a kick in the **bleep** to change your habits... that the time to change TeamVIewer for something else!!! Give a try to **Third Party Product**! I would never recommend TeamVIewer in the future....


Do you know any alternatives for connecting to Android phones from PC?

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Yeah, tons of semi functional **bleep** & $$$ware.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!


@Glassdub wrote:

Yeah, tons of semi functional **bleep** & $$$ware.


I don't know any that works from Windows to Android.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

This usually pulls up some good results on google, make sure you use quotes. 

[removed by moderator per community guidelines]

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Obvious to some, you can spin up a vm and work around it. 

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Posted by
Henagon

Access Duration

I am a new subscriber to Business TeamViewer licence. After logging in for less than 1 minute I get 'timed out' after less than 1 minute. Why?

Also it would seem that maximum access at any one time is 5 minutes I need at least 30 minutes each session! How can I increase the access time to suit my requirements?

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Posted by
Henagon

Commercial Use

il mio teamviewer mi risulta per uso commerciale, quando lo uso a scopo privato?

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Posted by
Henagon

Re: Commercial Use

buonasera il mio teamviewer con id **Please do not post TeamViewer IDs** risulta per uso commerciale mentre io lo uso da privato per aiutare qualche amico?

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Posted by
Henagon

Re: Licence needed??? for Free user?

I had this happen twice now, can't access my home media server from my tablet.  They said they fixed it, it worked for 2 connections over a 3 week period now it's locked again.  Claiming I'm using it for business yet I'm not even out of my home network.  Was going to pitch this to my work but if they can't manage personal accounts there's no way I'm gonna pay to deal with this kind of **bleep** at work.

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Posted by
Photon

Usage level has crossed the FREE user allowance?

I had to contact teamviwer support a month ago because it thought i was using teamviwer for business. But yet its back yet again?

I use teamvower for home server and my friends home server and thats it..

 

 

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Posted by
Henagon

Commercial use accusations and reset?

In August I was accused of commercial use. I've filled out the form and gotten 2 repsonses saying my license was reset to free. It's not. Anyone else having these sort of weird experiences with TeamViewer?

This is for the iPhone app only. My desktop apps are good.

BTW, once a year for about 10 days I am a volunteer at a youth camp in a remote area. There's no internet. Everyday I connect back to my home computer through the iPhone version of TeamViewer.

Thanks!

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Posted by
Photon

Re: Commercial use accusations and reset?

I am having the same problem but with my Windows PC. My IOS Device is fine.

In my case, I connect to my home PC to check on my Plex Server. No commercial use. 

Can someone from support assist? My email is ebelville@hotmail.com .

Thanks!

Everett

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Posted by
Henagon

Re: Commercial use accusations and reset?

I completely understand trying to prevent those who use TeamViewer as free for commercial use from doing so. But this is a bit draconian.

I've received 2 emails saying the ID has been reset. In the email there's no mention of what ID they are talking about?

There's room for improvement in this system.

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Posted by
Photon

All Connections closed after few seconds

Hello,

TeamViewer tells me that one of the Users uses TeamViewer for commercial use and closes the connection after a few seconds. The problem is non of us are doing this. We both have a free non commercial license.

What can i do ?

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Posted by
Digon

Re: Free License Limitation

Last week I filled-in the form to have my account reset to free. I received an email on Friday to say this had been done. I tried it for the first time today and it still doesn't work. Guess I'll just have to fill the form out again and wait another week and see if it works,

Really annoying :mansad:

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Just ran into this issue today. Given TeamViewer's response to this issue (fill out a form and wait a month and hope they help you) and how we can't even mention their competitors without being moderated I think I'll be saying goodbye to TeamViewer.

I need a reliable service that's not going to blacklist my account out of the blue with no warning due to what appears to be a programming error and then make it very difficult and time-consuming to get my account cleared. I would be willing to potentially pay for a high-quality personal remote desktop service for managing my PCs the same way I pay for a personal privacy VPN, but TeamViewer's prices are completely insane for any sort of personal use.

From my perspective, the appropriate action for TeamViewer would have been to reverse all the automatic bans as soon as the problem was identified, and let the fixed algorithm reflag any accounts that were actually abusing the free license.

If this was intentional, then TeamViewer is going after the wrong people. Individuals who might have logged into their work PC using a personal TeamViewer account once or twice to check email are NOT going to upgrade to a paid account They'll stop using TeamViewer entirely and switch to something else. Companies who install TeamViewer on their PCs without a commercial license are who they should be going after.

Additionally, if TeamViewer really is facing the problem of too many free accounts using up their bandwidth, then maybe they should offer a "personal plus" account that costs maybe $20-$30 per year with some extra features to make it desirable over the free account for power users.

But for the time being, Goodbye, TeamViewer.

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Posted by
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Same issue here. Filled out the form. Got clearance. But on the same day got block again... Filled out the form the second time. Haven't heard back yet...
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Posted by
Henagon

Re: All Connections closed after few seconds

You will have to go and request that your ID be removed from this commercial use flag. However it will not work. You will end up waiting a week, then they send you an email saying the issue was fixed, and nothing happens. You will not be able to use teamviewer again regularly until they fix this issue. The only solution is better developers and time. If you find a solution that actually works, please let me know!! Good luck

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Posted by
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

30 days, really? So we are stuck with no access for that long because you can't just unblock people upon submitting the form, and THEN review and readjust accordingly?

I'm not that patient, so I'm done with TeamViewer. Time to switch to REAL FREE solution for personal usage.

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Posted by
Photon

Free account - access denied

My family have five laptops/computers which had TV set up on them, so I can support them when I am not at home.

Only my own PC and laptops are now allowed access.  If I try to access my family's devices or if they try using TV, a message comes up saying they are using for commercial use and then disconnects them.

Any ideas, please?

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Posted by
Pentagon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Better yet, they should only inform you at first that they suspect commercial use and ask you to submit your form and logs and keep the account active while they review. Innocent until proven guilty applies in German law too.
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Posted by
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Given that TV are evidently not interested in giving this problem any kind of priority, I am requesting that the moderator ceases censoring the names of competing products in messages, so people at least can find recommended alternatives to your program.

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Posted by
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**

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Posted by
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Thanks - very helpful!
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Posted by
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**