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Posted by
Digon

Re: Problem with Free license

I have the same problem.
With a free licence, there is no way to alert the Team
What can we do ?
HHEELLPPP !
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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hello,

TeamViewer program show me a message that I have been used free license with comercial uses and this is false.

Mi userID is **Do Not Post TeamViewer IDs** and I connect to some Pc's sporadically.

I hope a response and a solution for restore my account because nowadays it is blocked.

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Posted by
Digon

Re: Problem with Free license

It sounds like Teamviewer doesn't want private users anymore. ..
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Posted by
Pentagon

Re: Problem with Free license


@JoeDalton wrote:
I have the same problem.
With a free licence, there is no way to alert the Team
What can we do ?
HHEELLPPP !

Fill in this form and wait ! Good luck!

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.39105443.**Please do not post ...

 

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Posted by
Henagon

Re: Problem with Free license

Well of course we are in the same kind of situation.

I am using a laptop to connect to 8 machines, none of which run a OS server, on a home network (with no TV outgoing/incomming network connections), running BOINC for absolutely no gain.

And yet now we are seeing the dreaded 'commerical usage' notice.

I guess what is really sad is that many people including ourselves value this great product, and indeed would probably pay a small amount to use it - even though we are using it for personal stuff - however as of yet TV just instead ignore this key market and instead just offer subscriptions catering to business who of course can pay these upgrade amounts.

Even other **Third Party Product** providers are now realising this gap in the market, and when you leave/uninstall the personal version, they offer you a middle tier (non-public) product so you can continue, personally, but in a way that they gain money (normallly around $100/yr).

Hopefully TV will take a look at this situation, and instead of continuing with this existing path which is of course generating negative PR, instead offer a solution for those who are using TV personally, but for whatever reason is being flagged as commerical - as a solution from both sides. both ourselves, and of course TV.

Its obviously better to earn something from an existing user, than nothing from one who just left (and is highly frustrated and sharing their negative experience of TV across social media and other platforms).

 

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Posted by
Photon

I wont use anymore Teamviewer

After years of using teamviewer in my home and company, its time to say goodbye.

In my company i have multiple licences that wont be renewed anymore, and the reason its the nowdays polity of "no commercial" use. When im at home, i use to use teamviewer to connect to my laptop and place something in the TV, to connect and transfer some files from that PC to another or to check a things in my PC.

This last months has been a total nightmare for me, its telling me whole time that im using teamviewer comercially and im not, the one that i use comercial is in my bussiness and i paid my licences. The last time i had to wait more than 15 minutes to connect to my laptop to be able to transfer a file. The good thing is that i used that 15 minutes to look around internet and found **Third Party Product**, which is just what i need and im not being harrased anymore about "comercial use" for use it just to check things between my phone my PC and my laptop.

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Posted by
Hexagon

Re: Problem with Free license

Well, I didn't understand why all of the sudden people starting to complain again and fed this thread... now it hit me again: I usually connect to my home network (just 3 laptops) and seldom on 2 remote (my mother's and my brother's). 

I just wanted to connect to one of the laptops in the home network and of course TV thinks that I'm using it commercially and I should buy it, which would be fine if there were a price adapted for home users (but they only target professional users with prices that noone would / could pay unless they're a company).

So I guess it's time for me to investigate for alternatives, because obviously the famous system of please reset my UserID usage doesn't really do anything.

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Posted by
Trigon

Re: Problem with Free license

It seems that TV started a new time of telling free users that we are using it commercially. A year ago I suffered it and finally my id was reset and was able to access my home computer again.

But today I got again the "commercial ue detected message" when I tried to access my home computer from my remote home. I filled the form they ask for, and I HOPE that it will be reset in no very long time....

Finger crossed, if not I will hve to go bck in my three computers to the Version 9 or maybe go again to my "old" **Third Party Product** application.

TV team, pleas, if you read this forum, solve our personal situations. Thanks

Regards

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Posted by
Henagon

Re: Problem with Free license

I'm having the same problem!
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Posted by
Henagon

Re: Problem with Free license

Same problem here :(

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Posted by
Henagon

Re: Problem with Free license

I've got the same problem, How do I create a ticket ?

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Problem with Free license

Hi there, 

Click on the following links to find more information about the topics and the link to request the reset of your TeamViewer usage:

Trial Expired:
Why do I see TeamViewer trial - 'Your trial period has expired' ?

Commercial Use suspected/detected:
Why do I see 'Commercial use suspected' / 'Commercial use detected'

All the best, 
Natascha

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Posted by
Pentagon

Re: Problem with Free license

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Posted by
Electron

REMOTE USE PROBLEM

I am having problems with the connection with teamviewer, it tells me that I am giving it a commercial use, when it is not. I have several raspberry connected for use by radio amateurs meteorological program, etc ... Someone can help me. Thank you

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Posted by
Henagon

Re: A Beginner’s Guide to TeamViewer’s Computers & Contacts

Hello! I want to know whether you can use TeamViewer for personal purposes to connect to a remote virtual server, for example, rented to Amazon. The server is used to set up a trading terminal for automated Forex trading.
Thank.

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Posted by
Digon

account restricted personal account

Hi all,

about 6 months ago I opened a ticket because, erroneously, it seemed that the use of my teamviewer was commercial. I made it clear that I use teamviewer only to help friends and relatives. Today I realized again this problem, which did not allow me to help a friend in need. Can you verify and reset my account?

Thank you

Marcello

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Posted by
Henagon

I am using Teamviewer at my home to connect to the laptop...

I am using Teamviewer at my home to connect to the laptop of my wife and doughters from my desktop. Yesterday I was flagged as commercial user and the connection drop out in 30sec. I dont know why. I have submitted the form with my logs. No response at all. I moved to **Third Party Product** (laggy but I can use it). Is there any way to have answer from TV team and to start over tu use TV again? 

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Posted by
Henagon

Help for a disabled person?

I am requesting help for a person who is disabled (quadriplegic paralysis).  I recently viewed a question on Experts-Exchange.com, from this individual, and I feel compelled to try to help as much as possible.  This person recently started to get pop-ups and is now blocked from using the software due to the frequency of his FREE version personal usage, which he needs due to his disability.  He cannot afford to pay the subscription fee, and I am hopeful someone at TeamViewer.com can assist him with a license key.  I've attempted to reach out to the VP and CEO of Teamviewer directly, and I am also posting here in an effort to get someone to see this and hopefully help this person.  I frequently answer questions for people on Experts Exchange, ...which I do not get paid for btw.  Hopefully someone can get this message to the right people and make this person's life a little easier.

If possible, I would like to put them in touch with someone at TeamViewer to assist.

[link removed per Community Guidelines]

 

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Posted by
Pentagon

Re: I am using Teamviewer at my home to connect to the laptop...


@paolo wrote:

I am using Teamviewer at my home to connect to the laptop of my wife and doughters from my desktop. Yesterday I was flagged as commercial user and the connection drop out in 30sec. I dont know why. I have submitted the form with my logs. No response at all. I moved to **Third Party Product** (laggy but I can use it). Is there any way to have answer from TV team and to start over tu use TV again? 


Fill in the form and wait!, Good luck!!!

https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.83245718.**Please do not post...

 

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Posted by
Trigon

Re: I am using Teamviewer at my home to connect to the laptop...

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014
Posted by
Digon

ID set as free but still shows Trial Expired

I got the email from TeamViewever Service about informing me that my ID has been reset to “free”, and your use case can be qualified as “personal”.
However it is still unable to use remote control. It said my trial version expired. I restarted some times, but it didn't work. Anyone knows what's the next action should I do to solve this promlem.

 

15 Replies
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Posted by
Henagon

Re: ID set as free but still shows Trial Expired

Still showing trial expired an cant connect with colleagues!
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Posted by
Electron

blocked connection

Blocked because commercial use suspected. what does it mean ?. how can i establish connection with my devices ?. help me

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: ID set as free but still shows Trial Expired

Hi @joyce_you,

Thank you for your post. 

Can you please restart your TeamViewer service? Should work properly afterwards. :) 
If there are any further questions, please let us know. 

Hi @rtsheole,

Thank you for your message. If you are connecting to your colleagues in a work environment, a license is required. TeamViewer is free only for personal use to help family and friends. 
Please let us know, if you have any further questions. 

I wish you both a great week and all the best, 
Natascha.

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Posted by
Henagon

Team viewer free version

I use the free version of team viewer for individuals but I always get a message saying that the trial period has expired, how can I solve this problem? Use windows 10

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Posted by
Digon

Re: ID set as free but still shows Trial Expired

Thanks for you reply. It is just solved after I restarted the laptop ^ ^

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Posted by
Pentagon

Re: blocked connection

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Posted by
Henagon

Re: blocked connection

Already done. Still waiting!

For the moment I'm using **Third Party Product**. At least I can access my PC. It's not as performing as Team Viewer, but it's totally free and it might become a valid solution if TeamViewer staff goes on in asking for a subscription in such and unfair and not motivated way.

Alessandro

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Posted by
Pentagon

Re: connection timed out?

Yap, Yap, Yap, Unsubscibe.

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Posted by
Trigon

Re: I am using Teamviewer at my home to connect to the laptop...

It seems that they organize this ******* once a year. I got the same problem a year ago and finally resolved it sending the form and being reset in a week.

Hope the work eficeintely and they solve our PERSONAL problems fast, because we use it for personal use, not commercial ad there is no need to go to another solution.

You should think as Msoft did... they didn't care about using their products at home (maybe sometimes "illegaly" copied) , it was a way to have all the people to ask to use it at work and it is in the companies business where Msoft got their money.... Just the error IBM did with their OS2 product that tried to correct... tooooooo late.

Regards

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Posted by
Henagon

Re: "Your TeamViewer ID has been reset to free"...fake message?

Hi, did you ever get a resolution? I got the same thing a week ago, a few hours after installing another trial version, which then expired this morning, 7 days later. The email TeamViewer sent doesn't address how to reset your license. They make it sound like it's all set, like they did something on their end. I suspect they need to do something but they didn't actually do it. 

I’ve already uninstalled [including removing the settings], removed the TeamViewer [client] ID from the registry, deleted the computer from the online console, rebooted, ran CCleaner and Glary to clean up any remnants and reinstalled.  TeamViewer somehow still knows what the ID was and automatically fills it in, so it still thinks my trial license is expired. I cannot use it.

This should just not be happening when someone is just using it for personal use.

Thanks!

PS I just saw that the TeamViewer ID is tied to multiple hardware and software identifiers on the computer and has nothing to do with the online account.

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Posted by
Photon

TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY LICENSE

TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY A LICENSE. IT'S SUPPOSE TO BE FREE AND THEIR IS NO ONE TO CALL TO GET THE ANSWER ON HOW TO KEEP THE FREE VERSION. 

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Posted by
Henagon

professional and personal license error

Hello,

I use TeamViewer for personal use and for 1 week, when I log in, I have a message that tells me that I use it for business purposes and that I have to buy a lisence.

I can only log in for 1 minute and the connection turns off.

I'm fine remove the application of 2 pc that I use and then re-install the application, it's always the same.

How to recover my personal use?

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Posted by
Henagon

only use a private and non-commercial use of Team Viewer

Good morning. I only use a private and non-commercial use of Team Viewer, but a few days ago the system prevents me from using it because it mistakenly believes that it makes commercial use and connects me only for a few seconds.
I use it only to connect with another pc of my property and that of my elderly parents (83 and 90 years of age) to pay their bills and other similar things ...
These are my accesses ... what use is it if not private ???
Could you help me solve the problem, please?
Thank you!

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Posted by
Electron

Free version : connects me only for a few seconds

Good morning. I only use a private and non-commercial use of Team Viewer, but a few days ago the system prevents me from using it because it mistakenly believes that it makes commercial use and connects me only for a few seconds.
I use it only to connect with another pc of my property and that of my elderly parents (83 and 90 years of age) to pay their bills and other similar things ...
These are my accesses ... what use is it if not private ???
Could you help me solve the problem, please?
Thank you!

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Posted by
Digon

Wrongly detected as business usage

Hi,

With no reason I'm accused of using Teamviewer for business usage.
The software is on my personal laptop and I use it to get remote control of my personnal desktop unit.

The only reason I could think of it that my personnal laptop is registered to my company domain to be able to access to the company's network folders and printers.

Already sent an email but no answer...

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Posted by
Henagon

your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upg

your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license

connections to this partner will be blocked until 14:23

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Posted by
Hexagon

Re: Wrongly detected as business usage

ok it just happened to me too, i was connected to another laptop in the same lan, it instantly timeouted and then it locks me out for the next 10 minutes. So that's it good riddance TV, I'm right this moment starting to investigate what's the best free alternative for you.

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Same problem here.

I use TW for a personnal use ...

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Posted by
Henagon

Access blocked

Good morning,
I am a private user who sporadically used Team Viewer free, for strictly personal use and never for commercial purposes.
For several days I can not connect in remote access and is blocked, perhaps by mistake.
I kindly ask you to unlock my ID ... so that you can reuse your great product again. Thank you. Looking forward to a favorable feedback, I offer
With best regards

Jack

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Posted by
Hexagon

Re: Wrongly detected as business usage

So, back from my investigation for TV alternatives. I have to confess that I don't think that there are any with all the features TV has:

- you have to either install a client / server (or both) if you want to access from / the machine

- you have to connect via a browser

- there are shady companies behind these (a Russian one or a Vietnamese that single handedly seemed to have pulled off a TV ripoff)

- etc.

I did fill the form here: https://www.teamviewer.com/en/support/commercial-use-suspected/ seemingly faster than https://www.teamviewer.com/en/support/personal-use-verification/ but I haven't got any hope, because their paradigm has shifted.

This guy explains it well here: [Removed because of Community Guidelines]

So even if I (and think others as well) hobbysts out there would find a way to pay for a perpetual licence to use for their own personal use (not remunerated in any way, be that direct / indirect), this simply won't happen, and we do all agree that what they offer as business pricing is simply to high for any individual to afford.

There are 2 alternatives that somewhat could do the trick, one is browser based (you now the most popular browser on Earth has an app which allows remote connection), in LAN you could always rely on the native RDP protocol, or there seems to be another (smaller than TV) European company, in a neighbour country, that has developped a protocol that also detects local installations and allows you to connect over the Internet by knowing the IP (haven't tried this one yet, because I can't install the other end).

I'll try as well to find TV version 9 and see how "bad" the past was.

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Posted by
Hexagon

Re: Wrongly detected as business usage

I confirm that going back to TV version 9 on all machines makes all warnings go away.

You'll just have to disable updates from within the application and also ignore the remote update warning (I don't know why this happens as they all have the same version v9.0.41110 available from here: http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

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Posted by
Hexagon

Re: Access blocked

@Jackgioia there was a huge wave of free users being incorrectly blocked and forced out of TV because there is no personal license that end-users could afford. As I've been saying on this topic, you can either choose a TV alternative (but I couldn't find any with all the features and easiness of use, and even if I found I couldn't quote any :) (I hinted two in a previous post), or you can go back to version 9 on all machines and disable updates. This would definitely make the warnings and blocks go away.

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Posted by
Henagon

Session disconnects after 5 minutes (Free License, not commercial)

I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.

I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.

Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?

If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.

**Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.
Doesn't seem like this is the case.

 

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Posted by
Henagon

Re: "Your TeamViewer ID has been reset to free"...fake message?

yes for me it is fixed already. Team Viewer team activated my account again

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Posted by
Hexagon

Re: A Beginner’s Guide to TeamViewer’s Computers & Contacts

@snik777 I'm not sure about the OS you're running in the Amazon server but here's what they say about running TV on a server OS: https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-...

Moreover, as you say you profit (or at least attempt to gain profit) from this TV usage so I don't think it'll qualify as free / personal.

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Posted by
Henagon

Re: Access blocked


@Jackgioia wrote:

Good morning,
I am a private user who sporadically used Team Viewer free, for strictly personal use and never for commercial purposes.
For several days I can not connect in remote access and is blocked, perhaps by mistake.
I kindly ask you to unlock my ID ... so that you can reuse your great product again. Thank you. Looking forward to a favorable feedback, I offer
With best regards

Jack



Ok ... Thanks for your answer

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Posted by
Trigon

Connection Timeout

Hello, i got a connection timeout and subsequent message after reconnecting:

a.jpg

Looks like the cause is that TW thinks i am using it for business in a business environtment.
Which is not the case, i just use it to connect from my workplace pc to my home personal pc.

not business related. How to fix this?!

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Posted by
Electron

Blocked use

Hello:
Years ago I use Teamviewer for very specific cases, such as file transfers, since a few weeks ago trying to use it I get a sign that says "Action Required: Teamviewre is being used commercially by you or the remote partner, Your session will end in minutes"
I have contacted Teamviewer staff and they have told me to explain in this community what is happening to me so that the technical support send me a form stating that the use I am giving to Teamviewer is not for commercial use and so they could use it. to unlock.

Thank you very much and I hope you see help.
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Posted by
Henagon

Re: "Your TeamViewer ID has been reset to free"...fake message?

Cool. Did you have to do anything on your end, such as log out and back in or reinstall the software?