Posted by pv7721
Hexagon

Re: personal use

@Freeco : Nope I don't think this is an issues: all my computers, as well as my mom's and dad's and my brother's have pro versions because I like them more (especially for the built-in RDP that's disabled in the Home edition :D)

Posted by Kylian01
Trigon

Re: personal use

there are ways to eneable rmd in home

Posted by Ant1
Trigon

Re: No reply to the "commercial usage suspected" form for more than a month

They are simply trying to force you to pay for the product. I am also a non-commercial user and because I had an important meeting and was given no warning, I foolishly switched to the paid product.

Soon after, I found a much better free alternative online. However, Teamviewer snuck an automatic renewal in the fine print of the invoice saying that they would automatically renew my license unless I gave 28 days notice. Of course, none of their e-mails mentioned this convenient little fact and I didn't know until I found money missing from my credit card account. When I raised this with them and pointed out that I did not receive an e-mail and that I have stopped using the product, they refused to refund the money. Their only reply was that they "cannot cancel the subscription". 

I strongly advice that you avoid this product because of how unscrupulous and disengenuos they are.  

Posted by navaskdl
Henagon

Re: Commercial use detection

How Teamviewer say that i am using for commercial use? This is so unfair! I am using only for persoanl purpose. I think its for me to say goodbye to team viewer :-(

 

Posted by Elongeg
Digon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

Well i see it is not worth it but i like the software i used it all the time to help freinds work on there pcs it will be missed , if they say we can use it for free to help freinds they should not be baning us just email us ask what are we doing i would of signed a i swear .i never use it for any outher than helping my freinds and my lappys. 

Posted by krugern
Trigon

Re: Commercial use detection

It looks like it doesn't matter anymore what you use it for. Teamviewer wants you to pay the premium price for it. If they only had a "personal user" package at a reasonable price, I would have considered it, but not with their pricey premium package. So I found another free program for my PERSONAL use, and uninstalled the TV software from all of my computers + friends and family I often help out.

[removed per Community Guidelines]

Teamviewer, why are you killing your reputation so badly this way, trying to force everyone to pay for your software, even though they are operating within the free personal user agreement? Instead of being **bleep**, I would have understood it if you told everyone that the free user package would end by a date, and you would offer a good discount or a new "inbetween" package at a more reasonable price for the personal home users. But this way? **bleep** off, you're dead to me! :-)

Posted by Ruda
Electron

Re: Commercial use detection

I have similar issue. At home I use TV to help my friends from time to time with OS issues, few months ago our company pays for commercial use. From that time it says to me at home "commercial use detection" and TV blockes me communication, it makes brakes. This is simply **bleep** and I´m not able anymore help my friends/family. 

Ofcourse I can log in and use commercial account, but I dont want to do it, this is not correct way. I dont want to mix work/personal use.

Posted by Clive_Thorne
Henagon

Re: Commercial use detection

What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.

Posted by 7leagueboot
Trigon

Re: Commercial use detection


@Clive_Thorne wrote:

What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.


Exactly!

Posted by x8009
Digon

Re: Commercial use detection

Also detected commercial use, it worked from my laptop to desktop but had issued from Android phone to Desktop. now I can't even connect using DDNS anymore instead of ID from the laptop, and when using the ID it detected Commercial use.

I opened 2 tickets for my Android phone and Desktop computer, more than 4 weeks still nothing cleared or fixed till now.  

I am done with TeamViewer, I am moving to **Third Part Product**

Posted by JackHK
Pentagon

Re: Commercial use detection

The tickets usually took 6-12 months to response. Please be patient. 

Good luck!

Posted by jvargasroco
Henagon

Problem with the license

Hello everyone!

 

  I need your help. Since  days I am not able to stablish any connection with my Teamviewer software because it says me my license is a Commercial one! I tried to change it but the problem still runs.  Could anyone help me out?

Posted by Ant1
Trigon

Re: Commercial use detection

The experience is no better for paid users

Posted by Moderator Moderator
Moderator

Re: Problem with the license

Hi @jvargasroco ,

thank you for your post. Welcome to the Community!

Please find here Why do I see 'Commercial use suspected' / 'Commercial use detected' more information and also the form you have to fill in.

Have a nice day :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by JackHK
Pentagon

Re: Commercial use detection

Good to know!


@Ant1 wrote:

The experience is no better for paid users


 

Posted by SimonG01
Henagon

Commerical Use. 28 DAYS wait!

Teamviewer tells me I am using it commercially.  28 days ago!! I filled out a form and it told me I would receive a reply in approx 7 days.

I have tried contacting support via twitter but they can only say be patient your request has been received and will be dealt with in turn.  This last contact was 2 weeks ago.

I am not using it commercially, I am using it for a Hospital Radio Station to add freely obtained and freely broadcast syndicated radio shows.  I have a disability so I cannot get to the station as much as needed to import the shows.  The station is a charity and NOBODY receives any kind of financial or any other kind of compensation for doing anything for the station.

I cannot believe 4 weeks is a reasonable amount of time to take to sort this out.

Posted by matoka
Photon

trial professional popup

hello

 

that's makes months now that I'm using TV for personal purposes...

I do it with netbooks or laptops, and I'm using several of them maybe twice or more per days, to access my computers for apps or website blocked in my own country.

that's why I would like to speak to a teamviewer representative to remove this "limit of 1 minute" every ten minutes.

is it possible to help me?

its concerns about two teamveiwer laptops (as a student, ,I use only, but several laptops, for private reasons), and I'm not, never been a professional.

 

I thank you vm teamveiwer to contact me for my 2 IDs, asap.

best regards.

Posted by matoka
Photon

Re: Problem with the license

Hello Arena

i thank you for your quick reply,

I already sent two emails, one today and the other one three weeks ago, without any reply from teamviewer.

I'm very worried about the quality of service or your free version.... I'm not at all in a professional environnment, how that issue could happens?

 

thank you vm

best regards

Posted by pv7721
Hexagon

Re: Problem with the license

@matoka : free usually means no support, as support does cost money (i.e. they have to employ people that they pay for supporting customer); I wonder just how much time and energy this "reset to free" & "fill the form and wait" wasted...

Posted by matoka
Photon

Re: Problem with the license

I do it into the rule of the art :

being polite, wait, sending an email, then posting on the forum. No bad phrases, not being angry, just awaiting for an answer after weeks.

I don't understand why my teamviewers became limited..

Posted by KampfKraut
Digon

Re: Problem with the license

They did it again .... 2 of my 3 computer just locked although it was already clear then that I only use it privately .....
Posted by Mairu
Trigon

Re: Problem with the license

It's taken 3 weeks, but I received an e-mail finding in my favour [as a personal user] today, and my "free license" has been reinstated.

I have been using software from another provider in the mean time, which has worked flawlessly however. I do like TeamViewer, but I certainly will not  be uninstalling the new software, and it remains to be seen now which will become my preferred choice.

Posted by JackHK
Pentagon

Re: Problem with the license

Free version = no support. Good luck!

Posted by Grant837
Trigon

Re: Problem with the license

Wow! I got a reply from TV!  Problem is, its from a request I had to have submitted more than a month ago, because I uninstalled team viewer and and happily using **Third Party Product** now.

Posted by Grant837
Trigon

Re: Problem with the license

Hi am glad to see at TV employee finally posting a reply to someone in this thread. 

For me, the long rant from all these users has more to do with the poor support.

Its at least slow (I got a reply from a request that is at least 6 weeks old)

but usually there is no reply

The replies are not helpful. 

It usually is a form reply,

with no useful tracking information (eg which of my installations are they replying about?,

or which of my many requests for support are they replying to, etc).

or does not include any explaination why they think I am using it commercially (email address, sensed a vpn, recognized a company IP range, etc. 

I suspect the last issue has to do with the chance that they may be invading my privacy and so they do not want to give any evidence that could be used in a court of law

Anyways, I see they provide better explainations of what private us is, and yes, with this (I think newly refined) definition (since I had written approval my senario was not commercial 6 months ago) I am a commercial user (I access my work computer from one desk to another in my home via my home network so I can use my larger personal monitor on my private PC - this is commercial use according to them).

Its a moot point for me, and Ihave moved on to another product and am very happy with it, and would recommend it to anyone.

Her is a review of about 10 free solutions (it includes TV so I hope they do not delete this fair and honest link)

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

Posted by ClaireMonkey
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

They reset my account to free yesterday. So they are getting through the requests, just taking their time over it.
Posted by pv7721
Hexagon

Re: Problem with the license

@Grant837 : nope, that's not allowed either! :D

Posted by bazbsg
Tetragon

Re: Problem with the license

I wonder if it were a link to TV's own site or a review that only mentions how good TV is and doesn't mention any competitor if they would allow it.

According to the emails I received it took them 32 minutes to censor that link from the post.

 

Posted by JackHK
Pentagon

Re: Problem with the license

Oh my goodness!  How could a company do these to the customers!!!!

Anger x 10!!!

Posted by Lourens020
Electron

Re: Commerical Use. 28 DAYS wait!

Where can is find this form?

Posted by Moderator Moderator
Moderator

Re: Commerical Use. 28 DAYS wait!

Hello @Lourens020 ,

thanks for posting. Welcome to the Community.

Please read this article, where you can find the form Why do I see 'Commercial use suspected' / 'Commercial use detected' 

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Highlighted
Posted by DexterFloy
Henagon

Using Teamviewer for personal use and being autodetected as business use

Hello everyone,
I'm basicly trying to figure out if I'm using Teamviewer in it's intended way.

I installed Teamviewer for unattended access on my home pc and my mother's home pc, in order to log into them pcs whenever the need arrises, in my breaks (at work). At work I'm starting the app in a run-only (not install) mode.

At the moment I'm being automatically disconnected after a few seconds of establishing a connection and being prompted to buy the app.

As I click on the buy link, I'm being prompted to add my bussiness details. However I'm not a business, I'm a private individule, so I have no bussiness details.

Am I doing something wrong? Is Teamviewer not intended for private use anymore?
If anyone could advise, I'd be very appreciative.

Posted by Llithy
Henagon

Re: Commerical Use. 28 DAYS wait!

I've been getting the "commercial use suspicion" the last two months. Within this period I have filled in the form twice and got a reply exactly in 7 days with the message that my account has been reset to free use since I don't use it commercially.

The last mail isn't even 24 hours ago and I already got a new commercial blockade on my first try. I tried contacting Teamviewer on FB but I just get the standard message that I should fill in the form again... Really bloody annoying and I'm not going to do it again. Guess I'll have to look for a different solution since I'm not going to do fill in a form every time I connect remotely.

Posted by pv7721
Hexagon

Re: Commerical Use. 28 DAYS wait!

@Llithy : just to be sure: have you filled the form for EVERY TVID you're connecting from and to?!? If not, if for instance your TVID from which you connect has been reset to free, but it is likely that the warning comes from the TVID you're connecting to; I know it's tedious, but this is the only way to be sure (and I think it's written in their article as well).

Posted by Llithy
Henagon

Re: Commerical Use. 28 DAYS wait!

@pv7721 in my first mail to them I listed every device I have in 'my partners' , a total breakdown of everything with the usage patterns, the type of device, why I use Teamviewer on the device etc. For example
• "My personal laptop (1193******) uses...."
• "My wife's pc (7434*****) is used for..."
• "My main pc (1127******) is the...".
• "My server (183******) is..."

In my second mail I only referred to the first mail since it wasn't sent that long ago. Or isn't it enough to mention it in the form, do I really have to fill in a specific form for every single device? I connect mostly from my main pc, sometimes from my laptop or mobile phone and occasionaly with the web connector (when I'm at work where we aren't allowed to install Teamviewer but are allowed to use the web connector).

Posted by Kylian01
Trigon

Re: Commerical Use. 28 DAYS wait!

i finaly got a response that they think i use it commercialy well as i am just 18 year old geek who usses it i maiby use it a lot more then average but i do not get any money for it or any thing like that so it is completly personal

Posted by pv7721
Hexagon

Re: Commerical Use. 28 DAYS wait!

@Llithy : what I meant is have you filled the form available here: https://www.teamviewer.com/en/support/commercial-use-suspected/

As you can see you only have the option to fill a single TVID at once, so what I did was to do a boilerplate text, that I would adapt for each TV, probably similar to what you did: this ID is my main computr, this one is my mum's, this is my brother's etc.

Just for the record, I received for one TVID but they didn't tell me which one is, and for another one I had to fill and sign a declaration that I'm using for personal use; and never heard anything else for the rest of the TVIDs, I've just noticed that warnings have disappeared.

Posted by Llithy
Henagon

Re: Commerical Use. 28 DAYS wait!

Yep that's the same I used (I wrote "mail" in my reply above, but ment filling in that form). I used the TVID from my main pc and added all that text at the "usage explanation". I might try once more to do the same thing as you, filling in a form for every TVID I frequently use instead of listing them all in the explanation text area although it is really tedious indeed.

Will be reporting back when I get an answer from TV for all the ID's and testing them for a few weeks to see if I get the limitations again.

Posted by pv7721
Hexagon

Re: Commerical Use. 28 DAYS wait!

@Llithy : as I've already said, if you are to receiv a reply it'll miss the TVID so you know to which one they refer to. And after two different replies for two IDs, I've never received any other reply for the rest (I had some TVIDs like yours, for different family members).

Posted by DexterFloy
Henagon

Re: Problem with the license

Thank you for your reply.

I'll add my info and submit the form

Posted by Grant837
Trigon

Re: Problem with the license

@pv7721Haha, that is sick, removing a link to a review of 10 products including their own.

Funnier still is they give this their explaination: "[comment removed per Community Guidelines - #9 - Sales/solicitation policy]" goes to a page that does not exist!  This companies support team is a comedy of errors!

And best of all, did you know this thread has been viewed 133000 times!

Here is the good link btw.  They simply do not allow any mention of any competing product. Its the only support forum I know that has that condition.

https://community.teamviewer.com/t5/Community-Guidelines/User-Guidelines/td-p/8

Posted by Grant837
Trigon

Re: Problem with the license

By the way, a colleague of mine said a very legitimate way to get TV to understand how important user satisfaction is, is for us all to go to product review sites, etc. and rate TV. 

Just food for thought

Teamviewer Thread Statistics.JPG

Posted by ClaireMonkey
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

And immediately blocked again. Guess I'll be looking for an alternative service. 

Posted by ImJustACowLol
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I have also been unblocked. Haven't used it yet so don't know if I got blocked immediately again. We'll see.

Posted by NdrewSunix
Electron

TV Fail

I do NOT use the program for work! I only look at my home computer during my working hours. There was no problem before. Now why is the connection broken? What is the problem?

Posted by pv7721
Hexagon

Re: TV Fail

Unfortunately, this is what I used to do also, but it seems to be prohibited by TV EULA, and seemingly now it's enforced as well: you're not supposed to use it in a professional environment, even if you employ it for your own personal use, like you do, keeping an eye on your home computer.
Posted by Tony3165
Henagon

Teamviewer Always blocked

why my teamviewer always been blocked? on client i'm download the quick support only.. but still blocked on my primary computer 

Posted by Moderator Moderator
Moderator

Re: Teamviewer Always blocked

Hello @Tony3165,

Thank you for your message.

Could you please provide us with more information in order to have a better understanding of the issue?

Maybe could send us a screenshot that explicitly shows the issue?

I thank you in advance.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by edbean
Electron

no longer teamvieuwer?

hi,

i am using teamvieuwer to help famaly and friends. they all come to me for help and teamvieuwer is a great way to help.

unfortianatly teamvieuwer now says i use it comercial? and i need to buy it.

now i can only use it for 2 min or so and get disconnected and have to wait till i can reconnect again for 2 min.

what to do about it? if there is anything to do about it?

 

best regards edwin

Posted by Moderator Moderator
Moderator

Re: no longer teamvieuwer?

Hi @edbean ,

thank you for your post. Welcome to the Community!

Please read this article Why do I see 'Commercial use suspected' / 'Commercial use detected' to get more information and know how to proceed.

If you need more help, please do not hesitate to write us again

Have a nice weekend!

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española